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Renaissance Westchester Hotel

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Renaissance Westchester Hotel
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722 Reviews from our TripAdvisor Community

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Showing 713: English reviews
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Gilbertsville, Pennsylvania
Reviewed 4 days ago NEW

My family recently stayed at the Renaissance Westchester Hotel. Unfortunately the stay was due to a death in the family so we did not have the time nor inclination to enjoy any of the amenities of the property, of which there are many. Even though various members of my immediate family made separate reservations and we all requested an early...

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Helpful?
Thank Keith C
Reviewed 2 weeks ago via mobile

My husband and I stayed at the Renaissance in February 2017 and went back again in March 2017. My initial check in back in February at which time I encountered with front desk staff Ms Donnette. She was the most personable, professional, down to earth person. I had options of staying at another hotel and because of my encounter with...

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1Thank Maxine S
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello again Maxine! Thank you so much for taking the time to review the Renaissance Westchester Hotel in such detail! i am so happy to hear that Donnette was able to make your recent stays memorable. Please know your feedback has been shared not only with her, but with all of the staff, so we can celebrate a job well...

Reviewed 4 weeks ago

I have to say that ARMANDO WAS UR SERVER ON OUR FLOOR WHICH WAS THE 5TH FLOOR he greeted us so professionally and made sure we had everything we needed he was so polite and also provided us with free sodas for our kids amazing work will be back again soon

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Helpful?
Thank Angel T
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Angel! Thank you for taking the time to let us know that Armando went above and beyond to ensure your recent stay was perfect! We greatly appreciate that you took the time to let us know. We look forward to seeing you again another time! Best, Christina

Yonkers, New York
Reviewed 4 weeks ago

The experience was great! From when we enter the hotel Latoya Neil was so nice to us, she made our stay so pleasing and easy. Also Josefa Molina was so helpful in keeping our room clean. She gave us extra blankets without any problems and suggestions on walking through the trail. The hotel is great and so is the staff!...

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Helpful?
Thank enesis2017
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! I am so glad to hear that Latoya and Josefa helped to make your recent stay with us a 5-star one! We greatly appreciate that you have taken the time to let us know. Your wonderful feedback will be shared with not only these two ladies, but their managers as well, so that we can all celebrate a...

Palm Beach Gardens, Florida
Reviewed 5 weeks ago

Platinum rewards member -- I stay at a lot of Marriotts; and I'm 2 days into a 5 day stay here. Quality at this one is starting to slip; which is sad, because this has been a pretty decent hotel in the past. Service in the only restaurant on site is MUCH slower than it used to be. The shower...

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Helpful?
Thank flyingfrogman
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! Thank you for taking the time to provide us with your feedback regarding your recent experience at the Renaissance Westchester Hotel. I would love to have some more details of your experience so that we may best ensure that this was an isolated incident. This is absolutely not the type of feedback we are accustomed to hearing in...

Collierville, Tennessee, United States
Reviewed 14 February 2017

Although this property could use with a little updating and fine-tuning, I always look forward to my stays here. The staff is always super-helpful and friendly. This stay, Leslie took excellent care of me at the bar, where I had dinner each night. She was attentive but not omni-present. The food and beverages were tasty (maybe a tad overpriced.) I...

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Helpful?
Thank Perry M
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Perry! Thank you for taking the time to provide us with your feedback regarding your recent stay! I am so glad to hear that Leslie helped to make your last experience with us a memorable one. We look forward to seeing you again. Please do not hesitate to reach out to me personally for anything at all you may...

Selden, New York, United States
Reviewed 13 February 2017

Had a wonderful experience until having dinner at Hive, the hotel restaurant. Was a case of while the cat is away the mice will play. Everything was handled well and issue corrected. The next morning the Restaurant/Food&Beverage Manager could not have been nicer and made up for the prior nights shortcomings again.. Front desk staff was welcoming and friendly, and...

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Helpful?
Thank Aaron G
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Aaron! Thank you for taking the time to let us know more about your recent stay! While I am glad to hear you generally enjoyed your stay, I deeply apologize that you had a lackluster experience in our lobby restaurant. Please know that this has since been addressed appropriately to ensure this was an isolated incident. We look forward...

Washington DC, District of Columbia
Reviewed 7 February 2017

Hotel: The hotel is in a quiet area and has the look and feel of a ski lodge from the outside. The parking area in front of the hotel is not convenient to the rooms. After checking in, it is wise to drive to the back and use the rear entrance to access the hotel rooms which are in a...

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4Thank sam0sa
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello sam0sa! Thank you for taking the time to review our property! Please know that we take our guest's feedback very seriously. As such, this will be forwarded to the appropriate members of management to ensure that we follow up to the best of our ability. We look forward to seeing you again the next time your travels bring us...

Virginia
Reviewed 6 February 2017

Not sure why this continues to occur, but was awakened from a sound sleep by the neighbours screaming and carrying on. Definitely not on! Staff are great and willing to assist (especially with the neighbours!) Bed was very comfortable. Room has a small refrigerator, large screen television (selection somewhat limited), windows which one may open for fresh air. Bath is...

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Helpful?
Thank Ghost4314
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! Thank you for taking the time to review the Renaissance Westchester Hotel. I am disappointed to hear that your stay was disrupted by noisy neighbors, but I am glad that our staff was able to resolve this issue for you! We are glad to hear that you enjoyed the level of service provided, as well as the comfort...

Reviewed 5 February 2017 via mobile

Room were renovated. They are very nice. Parking needs to be paved, lots of pot holes. No free WiFi in the rooms, only in the lobby. So this was an inconvenience. I'm hoping that if enough customers complain about this the hotel will address it. It will help bring grading up.

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Helpful?
Thank Rebeca M
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Rebeca! Thank you for providing us with your feedback regarding your recent stay with us at the Renaissance Westchester Hotel! Please know that this will be forwarded to the appropriate management teams so we may make any improvements we can in these areas. We hope to see you again soon! Best, Christina

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hive Living Room & Bar
Hive Living Room & Bar
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Delight in the resort atmosphere of the remarkable Renaissance Westchester Hotel in White Plains, NY, nestled on 30 acres of scenic countryside in Westchester County. Our hotel is located only 35 minutes from New York City. ... more   less 

Additional Information about Renaissance Westchester Hotel

Address: 80 W Red Oak Ln, White Plains, NY 10604-3602
Region: United States > New York > Westchester County > White Plains
Price Range: €136 - €246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Westchester Hotel 3.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Renaissance White Plains
White Plains Renaissance
Renaissance Westchester Hotel White Plains, Westchester County, New York
Hotel Style:
#1 Business Hotel in White Plains
#2 Romantic Hotel in White Plains
#3 Family Hotel in White Plains
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Westchester Hotel staff and other travellers.
12 questions
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Garden City, New York
New York

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Questions? Get answers from Renaissance Westchester Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Low floor, unless Elite guests: ask for 5th floor where Concierge lounge is”
 of 5 bubbles PerryM347, 14 Feb 2017 | Read review
“Ask for room that is not too far from elevator....otherwise the walk back and forth is quite long.”
 of 5 bubbles wendymunz, 27 Jan 2017 | Read review
“Corner room”
 of 5 bubbles MarbleheadFamily, 27 Jan 2017 | Read review
“Large hotel so if you have a lot of luggage, ask for convenient room to elevator/parking.”
 of 5 bubbles kathybC7703XK, 14 Jan 2017 | Read review
“Woods view and not too far from the elevator!”
 of 5 bubbles GlobetrotterNYC212, 12 Dec 2016 | Read review
5 of 5