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Renaissance Westchester Hotel

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Renaissance Westchester Hotel
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719 Reviews from our TripAdvisor Community

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Showing 710: English reviews
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Yonkers, New York
Reviewed 3 days ago NEW

The experience was great! From when we enter the hotel Latoya Neil was so nice to us, she made our stay so pleasing and easy. Also Josefa Molina was so helpful in keeping our room clean. She gave us extra blankets without any problems and suggestions on walking through the trail. The hotel is great and so is the staff!...

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Helpful?
Thank enesis2017
Palm Beach Gardens, Florida
Reviewed 6 days ago NEW

Platinum rewards member -- I stay at a lot of Marriotts; and I'm 2 days into a 5 day stay here. Quality at this one is starting to slip; which is sad, because this has been a pretty decent hotel in the past. Service in the only restaurant on site is MUCH slower than it used to be. The shower...

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Helpful?
Thank flyingfrogman
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! Thank you for taking the time to provide us with your feedback regarding your recent experience at the Renaissance Westchester Hotel. I would love to have some more details of your experience so that we may best ensure that this was an isolated incident. This is absolutely not the type of feedback we are accustomed to hearing in...

Collierville, Tennessee, United States
Reviewed 1 week ago

Although this property could use with a little updating and fine-tuning, I always look forward to my stays here. The staff is always super-helpful and friendly. This stay, Leslie took excellent care of me at the bar, where I had dinner each night. She was attentive but not omni-present. The food and beverages were tasty (maybe a tad overpriced.) I...

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Helpful?
Thank Perry M
Selden, New York, United States
Reviewed 1 week ago

Had a wonderful experience until having dinner at Hive, the hotel restaurant. Was a case of while the cat is away the mice will play. Everything was handled well and issue corrected. The next morning the Restaurant/Food&Beverage Manager could not have been nicer and made up for the prior nights shortcomings again.. Front desk staff was welcoming and friendly, and...

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Helpful?
Thank Aaron G
Washington DC, District of Columbia
Reviewed 2 weeks ago

Hotel: The hotel is in a quiet area and has the look and feel of a ski lodge from the outside. The parking area in front of the hotel is not convenient to the rooms. After checking in, it is wise to drive to the back and use the rear entrance to access the hotel rooms which are in a...

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4Thank sam0sa
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello sam0sa! Thank you for taking the time to review our property! Please know that we take our guest's feedback very seriously. As such, this will be forwarded to the appropriate members of management to ensure that we follow up to the best of our ability. We look forward to seeing you again the next time your travels bring us...

Virginia
Reviewed 2 weeks ago

Not sure why this continues to occur, but was awakened from a sound sleep by the neighbours screaming and carrying on. Definitely not on! Staff are great and willing to assist (especially with the neighbours!) Bed was very comfortable. Room has a small refrigerator, large screen television (selection somewhat limited), windows which one may open for fresh air. Bath is...

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Helpful?
Thank Ghost4314
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! Thank you for taking the time to review the Renaissance Westchester Hotel. I am disappointed to hear that your stay was disrupted by noisy neighbors, but I am glad that our staff was able to resolve this issue for you! We are glad to hear that you enjoyed the level of service provided, as well as the comfort...

Reviewed 2 weeks ago via mobile

Room were renovated. They are very nice. Parking needs to be paved, lots of pot holes. No free WiFi in the rooms, only in the lobby. So this was an inconvenience. I'm hoping that if enough customers complain about this the hotel will address it. It will help bring grading up.

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Helpful?
Thank Rebeca M
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Rebeca! Thank you for providing us with your feedback regarding your recent stay with us at the Renaissance Westchester Hotel! Please know that this will be forwarded to the appropriate management teams so we may make any improvements we can in these areas. We hope to see you again soon! Best, Christina

Cincinnati, Ohio
Reviewed 3 weeks ago via mobile

Stayed in this hotel a few times and each time is steadily declines. There were holes in 3 of the towels, peanuts and feathers on the carpet, the carpet was torn at the thresholds to the hallway and bathroom, and the sheets on the pull out bed had dirt on them as well as looked as though they had been...

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Helpful?
2Thank MMulcahey
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there, Thank you for taking the time to provide us with your feedback. I deeply regret that you did not enjoy your recent experience with us. If possible, please do reach out to me personally so we may gather more information and ensure that these issues are followed up on appropriately. Best, Christina Christina.tichenor@renaissancehotels.com

Buffalo Grove
Reviewed 3 weeks ago

While I was attempting to use my card to unlock my room door, Yolanda L. of housekeeping voluntarily walked down the hall and kindly offered to assist me. When she discovered that my card would not unlock my door, Yolanda called the front desk from the room she was cleaning and reported that I needed a new card. She also...

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Helpful?
Thank Bill P
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Bill! Thank you so much for taking the time to highlight Yolanda's service during your recent stay! She is an absolute star and we are so lucky to have her on our team. Please know your feedback has been shared with both her as well as her management team so we may all celebrate a job well done. We...

Denver, Colorado
Reviewed 3 weeks ago

Lobby area, bar, and fitness center have been upgraded and are great amenities in comparison to other options. Conference center is very good but is very cold and needed to where coats to stay warm. Rooms are good size with upgraded bathrooms and the staff are very happy and helpful.

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Helpful?
Thank wendymunz
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hell Wendy! Thank you for taking the time to provide us with your feedback. Please know that each piece here, both good and bad, have been distributed to the appropriate management teams. Come visit us again soon! Best, Christina

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hive Living Room & Bar
Hive Living Room & Bar
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Delight in the resort atmosphere of the remarkable Renaissance Westchester Hotel in White Plains, NY, nestled on 30 acres of scenic countryside in Westchester County. Our hotel is located only 35 minutes from New York City. ... more   less 

Additional Information about Renaissance Westchester Hotel

Address: 80 W Red Oak Ln, White Plains, NY 10604-3602
Region: United States > New York > Westchester County > White Plains
Price Range: €128 - €220 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Westchester Hotel 3.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Renaissance White Plains
White Plains Renaissance
Renaissance Westchester Hotel White Plains, Westchester County, New York
Hotel Style:
#1 Business Hotel in White Plains
#2 Romantic Hotel in White Plains
#3 Family Hotel in White Plains
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Westchester Hotel staff and other travellers.
12 questions
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New York

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Questions? Get answers from Renaissance Westchester Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Low floor, unless Elite guests: ask for 5th floor where Concierge lounge is”
 of 5 bubbles PerryM347, 14 Feb 2017 | Read review
“Ask for room that is not too far from elevator....otherwise the walk back and forth is quite long.”
 of 5 bubbles wendymunz, 27 Jan 2017 | Read review
“Corner room”
 of 5 bubbles MarbleheadFamily, 27 Jan 2017 | Read review
“Large hotel so if you have a lot of luggage, ask for convenient room to elevator/parking.”
 of 5 bubbles kathybC7703XK, 14 Jan 2017 | Read review
“Woods view and not too far from the elevator!”
 of 5 bubbles GlobetrotterNYC212, 12 Dec 2016 | Read review
5 of 5