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Castle Hotel Castillo Alcazar

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Europa-Park-Strasse 4+6, 77977 Rust, Baden-Wurttemberg Germany
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About

#4 of 23 hotels in Rust
Location
Cleanliness
Service
Value
The themed hotel "Castillo Alcazar" in Rust combines the myth and the splendid design of a medieval knight's castle with all amenities of our days. In the middle of the Europa-Park you dive into the fascinating atmosphere of the proud middle Ages. The decoration and furniture of the rooms are arranged in medieval simplicity, combined with modern comfort like free WLAN. The Europa-Park entrance tickets can be obtained at the hotel reception. In the summer season guests have the possibility to enjoy certain attractions of Europa-Park half an hour (in the winter season one hour) before the park officially opens. Europa-Park "summer season": March 24th 2018 until november 04th 2018. Europa-Park "winter season 2018/19": November 24th 2018 until januar 06th 2019.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Wifi
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Great View
Family
Languages Spoken
French, German
765Reviews15Q+A10Room tips
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Popular mentions
fannyfran wrote a review Oct 2020
Stuttgart, Germany39 contributions24 helpful votes
The rooms are very clean and the view was amazing. It's a great place for kids! Breakfast was great, staff was friendly. Definitely recommended for a nice family stay. What I did not like was the bathroom, it was way too dark, a bit too much of the knight's castle atmosphere for me. Check-in and check-out was contactless and super quick.
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Date of stay: August 2020
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FloopySandlet101 wrote a review Jul 2020
Basel, Switzerland304 contributions209 helpful votes
Perhaps our expectations were a bit too high of a 4-star hotel (in Germany). Perhaps. Then again, paying ~340 EUR for a room with 4 adults for one night is definitely not a low price by any means (even if it is "4-starred"). The hotel building from the outside is quite nice, giving off the feeling that it is a Spanish castle. The inside tries to mimic the feeling of being inside a Spanish castle, doing it's best to hide the fact that, well, it is a hotel. No problem there and relatively neatly done. The rooms are where our review starts to get a bit more just "acceptable". Even though due to the coronavirus the number of guests greatly dwindled, we still found some things to be not clean in the room. For example, the bedsheet cover - although it seemed washed - had smudges on it, probably from previous guests. On top, in the restaurant we experienced sometimes even borderline rude behavior and general crankiness from the service staff. All this is understandable (since wearing the masks makes everything much harder and more complicated for everyone), but still something that should not be the case for a 4-star hotel. In addition, we had the feeling that there were not enough people waiting for tables in the restaurant, but more on that in our dedicated "Castillo" review. Perhaps - if we come a second time - we will try out more of the hotel amenities or try to come through a special deal and then could give a better rating, but for the time being: don't go with high expectations and you will be fine. 3/5
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Date of stay: July 2020
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2 Helpful votes
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Joseph9000 wrote a review Dec 2019
Sydney, Australia39 contributions28 helpful votes
Room was actually pretty horrible. Toilet door didn’t shut, one toilet despite this being a family room (5), and room was seriously dated and had a cold feel. Location was excellent, but the gym is a long walk under the highway to the bell rock hotel, but nice once you arrive. The Italian restaurant downstairs had some of the worst service I’ve even experienced in Germany. Very rude, arrogant, slow, not a good experience. Europa park was excellent though so still worth it. Next time we will stay at another hotel.
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Date of stay: December 2019Trip type: Travelled with family
2 Helpful votes
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Evan L wrote a review Aug 2019
Gland, Switzerland19 contributions40 helpful votes
Very nice hotel. Very welcoming staff at the reception. Rooms are small but fonctionnal. Bathroom is a bit akward. Toilet facing a very large mirror and there is a huge step to enter the shower. Good food at the restaurants and easy access to the theme park.
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Date of stay: October 2018
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Trip type: Travelled with family
2 Helpful votes
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Werethetrewins wrote a review Apr 2019
London, United Kingdom6 contributions1 helpful vote
Stopped here for 1 night on way from Uk to Austria Standard family room was a great size and castle themed with bunk beds that the children loved (8&2) Ate at the restaurant Castillo which was fab - all you can eat buffet and Rodizo Comfortable room Easy on site parking
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Date of stay: April 2019Trip type: Travelled with family
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Response from Europa-Park_Team, Reputation Manager at Castle Hotel Castillo Alcazar
Responded 16 Jul 2019
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
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PRICE RANGE
US$187 - US$283 (Based on Average Rates for a Standard Room)
LOCATION
GermanyBaden-WürttembergRust
NUMBER OF ROOMS
120
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Frequently Asked Questions about Castle Hotel Castillo Alcazar
Which popular attractions are close to Castle Hotel Castillo Alcazar?
Nearby attractions include Europa-Park (0.7 km), Bar Colosseo Europa-Park (0.1 km), and Bar "El Circo" Europa-Park (0.04 km).
What are some of the property amenities at Castle Hotel Castillo Alcazar?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Castle Hotel Castillo Alcazar?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Castle Hotel Castillo Alcazar?
Yes, free parking is available to guests.
What are some restaurants close to Castle Hotel Castillo Alcazar?
Conveniently located restaurants include Ammolite - The Lighthouse Restaurant, Gasthaus zum Ochsen, and Bar Spirit of St. Louis.
Are there opportunities to exercise at Castle Hotel Castillo Alcazar?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Castle Hotel Castillo Alcazar located near the city centre?
Yes, it is 0.9 km away from the centre of Rust.
Are any cleaning services offered at Castle Hotel Castillo Alcazar?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Castle Hotel Castillo Alcazar?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Castle Hotel Castillo Alcazar offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Castle Hotel Castillo Alcazar?
The staff speaks multiple languages, including French and German.