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Holiday Inn Express Hotel & Suites Webster

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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites Webster
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190 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Reviewed 21 March 2017

I stayed at the hotel for three nights and two of the nights the area was hit with a big windstorm and the hotel was mostly without power. My room had functioning heat, two bedside lamps and a bathroom lamp and that is all. The hotel elevators, internet and kitchen were not functioning. The hotel did not have an emergency...

Thank atlantared2015
James H, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

On behalf of the hotel I would like to apologize for the inconveniences you experienced and the fact you left our property feeling less than satisfied with your stay. The windstorm put over 100,000 people in our region out of power and in a state of emergency. We did call in additional staff and were helping every guest with their...

Minneapolis, Minnesota
Reviewed 30 January 2017

Staying here currently. The room is clean and comfortable with a good view. The pool area and workout room are in a good location and availible off hours, which is nice for those of us that prefer time without a lot of people around to relax. The hot tub jets are not working correctly as there are no directable jets,...

Thank Racebug
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hi Racebug! Thank you for your stay and for posting a review on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is nice to hear that you were satisfied with the cleanliness and comfort of your room and that you found our breakfast selection to your...

Traverse City, Michigan
Reviewed 14 November 2016

I stay at Holiday Inn Express all the time. I will continue to stay too, since 99% of them are excellent with tremendous value. This one was clean, and the service was very, very good. I decided to try the hot tub in my room, which I rarely get while staying at HI Express. A friend of mine told me...

Thank Sean D
James H, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Sean, Thank You for your loyalty to our brand and I sincerely apologize for your experience with the Jacuzzi. We do have a deep cleaning policy with our Jacuzzi's that we strictly enforce. On a positive note we are happy you had a good stay otherwise. Come back next time you're in the area and we will be happy...

Ottawa, Canada
Reviewed 8 November 2016

This hotel is very well situated to restaurants, stores, etc. The hotel itself was clean and had a very large lobby area where we took advantage of buying food from Wegman's Grocery Store. The hotel was very accommodating to us, and I highly recommend this hotel.

Thank billy b
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank You so much for your kind words. We pride ourselves on having a clean and conveniently located property near restaurants and shopping with ever accommodating staff. Please do come again!

Reviewed 4 November 2016

AMAZING ! Close to the downtown! We forgot our phone charger - no problem - staff drove us (in their 3 mile radius free shuttle) to a local store to pick one up. Went to a concert - not a problem - they drove us there & picked us up after! All FREE :) BEST STAFF EVER. The hotel was...

Thank hoserscorner
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you so much for the amazing review! Our staff aims to exceed expectations and we are glad you appreciated our complimentary shuttle service and clean, comfortable rooms. We look forward to your next concert in the area. Rock on!

Reviewed 3 October 2016 via mobile

We had a suite with small kitchen amenities including sink. Microwave. Small fridge and some disposable plates, etc. Nice to bring some easy to heat selections for our meal and have a leisurely evening after enjoying the day with grandchildren!

Thank Carriebethmartin
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the positive comments. Our suites are fully stocked with what you need to make our hotel more like a home away from home. Our Suite Shop in the lobby even has many food items available to keep you and your family satisfied in a pinch. We are glad to see you enjoyed your stay and we look...

Baden, Canada
Reviewed 3 October 2016

We stayed here one night during a hockey tourney (one night was at another hotel) The holiday Inn is very nice, very clean, breakfast in am is awesome and overall layout of hotel is good. Found expensive though, especially with the exchange rate, hense why we stayed just one night...we were hoping to stay a second, however, hotel was not...

1Thank michelle b
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the positive review and comments. We are glad to hear you enjoyed your time with us, and we've passed your remarks along to Barb. Please accept my apologies that the group rate was no longer available when you were trying to extend your stay, but we hope we will see you again in the next time you...

Walworth, United States
Reviewed 18 August 2016

Loved staying here. It was super close to everything. It was clean, quiet, and friendly staff. Loved the pool, but would recommend you take off any sterling silver jewelry, as it turned mine all gray and I had to get a polishing cloth to clean it up. The small fridge in the room didn't get very cold, and I couldn't...

Thank Kathy J
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for taking the time to share your comments. We appreciate customer feedback and are glad we set the bar higher than the other hotel you were at before. Our TV system with full Guide and On Demand functions can be a little complicated at times, but we hope our staff was able to quickly resolve any issue you...

Cobleskill, New York
Reviewed 18 July 2016

From the moment I arrived when the staff juggled things around to make my complicated reservation work to my convenience rather than their own to the moment I left filled up with the terrific breakfast buffet, this was a fantastic experience. My room was large, clean and up to date. Parking was ample. People using the gym and pool appeared...

Thank therese l
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for such a positive review! We're glad our juggling skills were able to alleviate any complications in your reservation. We pride ourselves in offering exceptional service, along with spacious rooms and a terrific breakfast buffet. Yes, we've seen many different people chasing the Pokemon in North Ponds Park, located right behind the hotel. We are glad you enjoyed...

Reviewed 15 July 2016 via mobile

Wonderful staff. Excellent customer service. Instantly provided service at my request. The staff really went above and beyond on service. Comfortable and clean. Very spacious. I stayed in the two queen with sleeper sofa room. When I decided to stay an extra night, the general manager quickly found a way to juggle his already booked hotel to accommodate and I...

Thank lg444
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the wonderful comments. We're proud to hear you enjoyed you stay and found our property and service pleasantly surprising. The Two Queen Suites we offer certainly are spacious, with plenty of elbow room for the whole family. We aim to please and we're glad our efforts weren't lost on you. Thank you again for your endorsement and...

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07/05/2017 08/05/2017
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn Express Hotel & Suites in Webster, NY offers convenient location off Route 104 Our new hotel in Webster, NY offers an ideal location, just 12 miles from downtown Rochester and close to Rochester International Airport (ROC). Families will enjoy a stay at our hotel in Webster, NY because it provides quick access to area attractions such as the Eastman House, Strong National Museum of Play and Memorial Art Gallery. North Ponds Park, located across the street from our Webster hotel, offers walking trails with fitness stations. There are also several shopping spots nearby including Eastview Mall, Marketplace Mall and the Webster Towne Center with many specialty shops, situated just a mile from our hotel in Webster. Our Webster, NY hotel offers a great location near area businesses including Wegmans, Delphi, ITT, Valeo, GE, Eastman Kodak and Harris Corps. In addition, both Xerox and Paychex are just a few miles from our hotel near Rochester. Business travelers will be pleased with our Webster hotel facilities, including three large meeting rooms, catering and a Business Center with copy, fax and print services. During your stay at our Webster, NY hotel, take advantage of amenities that include a heated, indoor pool, relaxing whirlpool spa, state-of-the-art Fitness Center, 24-hour convenience store and the Express Start hot breakfast bar. Book your Webster hotel room reservations for the Holiday Inn Express Webster. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Webster

Address: 860 Holt Rd, Webster, NY 14580-9103
Region: United States > New York > Finger Lakes > Webster
Price Range: €103 - €165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Webster 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Webster
Holiday Inn Webster
Holiday Inn Express Webster
Webster Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Webster staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Webster staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lots of complimentary coffee”
128billyb, 8 Nov 2016 | Read review
“I don't think there could be a bad room in this hotel - It's AMAZING !!!!”
hoserscorner, 4 Nov 2016 | Read review
“We stayed in Room 104 and it was perfectly situated right near the side door, so very easy access. Very well lit at night too.”
497kathyj, 18 Aug 2016 | Read review
“Room 101 has a jacuzzi”
theresel833, 18 Jul 2016 | Read review
“All rooms we stayed in were quiet.”
hendersonfamily170, 2 Jul 2016 | Read review
5 of 5
US$154* /night
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