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Four Points by Sheraton Los Angeles

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Four Points by Sheraton Los Angeles
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322 Reviews from our TripAdvisor Community

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Showing 41: English reviews
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Reviewed 4 weeks ago

I stayed twice in the hotel, I must point out that it is very comfortable, the lobby bar works perfect, the rooms beautifully presented and with a spectacular view of the city. Free and secure parking. The black spot is gymnastics, external users climb the elevator sweating, it makes it very unpleasant.

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Helpful?
Thank Sergio U
Mario Sotillo V, General Manager at Four Points by Sheraton Los Angeles, responded to this review

Dear Mr. Sergio U: Greetings from Four Points by Sheraton Los Angeles staff. We apologize for the inconveniences You had during your stay. We hope to see you again soon Kind regards Mario Sotillo Vizcarra. Gerente General.

Santiago, Chile
Reviewed 26 January 2017 via mobile

Like every chain hotel, promises more that it can achieve. It shares the building with the local casino and a gym The beginning would be the parking: a hidden gate on Colo Colo street, it's a narrow tunnel that if you have a Ford F150, you shouldn't go in if you are going to have to go out in a...

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Helpful?
Thank Roberto G
Mario Sotillo V, General Manager at Four Points by Sheraton Los Angeles, responded to this review

Dear Mr. Roberto Greetings from Four Points by Sheraton Los Angeles Staff. We appreciate your comments and we will work to improve our service quality. Kind Regards Mario Sotillo Vizcarra General Manager

Sydney
Reviewed 18 January 2017

We staid at this hotel for 2 nights. The hotel has secure parking and has access to both the casino and a very good gym. Los Angeles is not a tourist destination and the town is tired and not very tourist friendly. Check-in was smooth and the front desk staff spoke excellent English and were extremely helpful. There is good...

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Helpful?
Thank EricJ123
Mario Sotillo V, General Manager at Four Points by Sheraton Los Angeles, responded to this review

Dear Mr. EricJ123 Greetings from Four Points by Sheraton Los Angeles Staff We appreciate for you taking the time in answer our survey We hope you can visit us again soon Kind Regards Mario Sotillo Vizcarra General Manager

Los Angeles, Chile
Reviewed 18 January 2017 via mobile

Travelled with kids, not the best buy for your buck. The room wasn't clean when we arrived at the agreed check in time, and had to wait. The staff were nice but slow on acting when asked to bring clean towels (there were none in the room)

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Helpful?
Thank benidub
Mario Sotillo V, General Manager at Four Points by Sheraton Los Angeles, responded to this review

Dear Guest Benidub Greetins from Four Points by Sheraton Los Angeles Staff We will check up the protocols and will re inforce the procedures about what you mention us. Kind Regards Mario Sotillo Vizcarra General Manager

Brussels, Belgium
Reviewed 15 January 2017 via mobile

This Hotel located in Los Angeles is an average Hotel. It has all the necessary amenities that a hotel of this category within the Sheraton chain should have. The outside pool is located on the fourth floor. There is a second indoor pool on the fifth. One is also able to utilise the gym. There is free internet and secure...

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Helpful?
Thank Mara M
Mario Sotillo V, General Manager at Four Points by Sheraton Los Angeles, responded to this review

Dear Mrs. Mara Greetings from Four Points By Sheraton Los Angeles Staff. We appreciate for taking the time to answer our survey and let us know your comments about your accomodation. We hope you can visit us again soon Kind Regards Mario Sotillo Vizcarra General Manager

Rockford
Reviewed 10 January 2017

My wife and I spent three days in this hotel during Christmas week. The desk staff was very helpful, and their English was good. The hotel restaurant was very good, and we enjoyed the Loma Saltador. We spent a little time in the casino and even won some money!

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Helpful?
Thank Carl K
Mario Sotillo V, General Manager at Four Points by Sheraton Los Angeles, responded to this review

Dear Mr. Carl Greetings from Four Points By Sheraton Los Angeles Staff. We appreciate for taking the time to answer our survey We expect for you to visit us again soon Kind Regards Mario Sotillo Vizcarra General Manager

Pittsburgh, Pennsylvania, United States
Reviewed 12 September 2016

The hotel was good for the area but the most disappointing one we stayed at while in Chile. It took almost thirty minutes for them to find our reservation even though I had printed out the confirmation with the reservation number. The room was a good size but it was loud and you could hear the noise of the casino...

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Helpful?
Thank Soniya S
Mario Sotillo V, General Manager at Four Points by Sheraton Los Angeles, responded to this review

Dear Mrs. Soniya Greetings from Four Points By Sheraton Los Angeles staff. We appreciate your time in answering our service suvey. We apologize for the waiting time during check in , we are working to reinforce the procedures with the area . We look forward to see you again soon Kind Regards Mario Sotillo Vizcarra General Manager

Reviewed 17 July 2016 via mobile

If you are passing by the city of Los Angeles, Chile, it's probably the best option. Everything was dusty, if you are allergyc be advised. Breakfast was ok, good selection of teas, breads, fruits. Saloon was too dark, near the bar, tv showing a rugby game. I believe most of the guests were there for the casino in the same...

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Helpful?
1Thank Nara S
Mario Sotillo V, General Manager at Four Points by Sheraton Los Angeles, responded to this review

Dear Mrs. Nara Greetings from Four Points By Sheraton Los Angeles Staff, we appreciate for you taking the time in answering our service survey. We will reinforce the procedures to prevent the aspect you mentioned about the dust. we hope you can visit us again soon. Kind Regards Mario Sotillo Vizcarra. General Manager.

Barcelona
Reviewed 12 March 2016

I suppose they benefit from the fact that for business travelers there is not much more where to pick from. The rooms are good in terms of size, TV, etc. Everything is clean and well in place. The main problem is that they are nosy because of the extraction system that if you are sensible to noise can get annoying...

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Helpful?
1Thank socunpassarell
Cristian B, Director de Relaciones con Clientes at Four Points by Sheraton Los Angeles, responded to this review

Dear Mr. Socunpassarell: Greetings from Four Points By Sheraton Los Angeles Staff, we appreciate your opinion and for taking the time to answer our survey. We will work to reinforce your observations regarding the noise, and we are testing wifi signal to avoid the issue you mentioned , our main goal is to improve your impression. We hope you can...

Curitiba, PR
Reviewed 3 March 2016 via mobile

The hotel has a central location, nice view in both sides. Best side for the sunrise (really nice) is the back of the hotel. The check out process was a little slow. The minibar didn't have anything and it was locked. Unbelievable. I didn't bother to talk to reception about this. The hotel has a garage, positive point. Tiny space,...

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Helpful?
1Thank Felippe R
Cristian B, Guest Relations Manager at Four Points by Sheraton Los Angeles, responded to this review

Dear Mr. Felippe R. Greetings from Four Points By Sheraton Los Angeles Staff, we appreciate your opinion and for taking the time to answer our survey. The areas involved are aware about the minibar information to reinforce the procedures. We hope you can visit us again soon, do not hesitate in contacting us if you need any further assistance Kind...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of the region's capital Los Angeles, our brand new hotel features 90 spacious guest rooms, a convention center with capacity up to 500 persons, a contemporary spa and gym with indoor and outdoor swimming pools and a unique dining concept.Each of our comfortable guest rooms features the "Four Points by Sheraton Four Comfort Bed™, High Speed Internet Access, 32" plasma screens with cable television, 24 hours roomservice. The hotel offers smoking and non-smoking rooms and a spectacular view of the nearby Andes and volcano Antuco. The 7 Rios Golf Course, Laja Waterfalls, National Park Laguna del Laja and Alto BioBio are within a range of a few kilometers of our hotel offering adventure and astonishing outdoor activities. Our hotel enjoys the nearby presence of Gran Casino Los Angeles, offering an entertainment alternative until the early hours. Restaurant 565 surprises you on a daily basis with traditional Chilean cuisine presented as a full modern fusion experience. ... more   less 

Additional Information about Four Points by Sheraton Los Angeles

Address: Colo Colo 565, Los Angeles, Chile
Region: Chile > Biobio Region > Los Angeles
Price Range: €87 - €110 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Los Angeles 3.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Four Points By Sheraton Los Angeles Chile
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Los Angeles staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Los Angeles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room as high up as posible”
 of 5 bubbles EricJ123, 18 Jan 2017 | Read review
“Ask to be on the "mall side" of the hotel. There is a disco across the street from the other side.”
 of 5 bubbles 727carlk, 10 Jan 2017 | Read review
“Top floors better due to noise from a nearby pub”
 of 5 bubbles socunpassarell, 12 Mar 2016 | Read review
“Get a room with an eastern view, so that you can see the sun rise over the Andes.”
  • Sunrise from east-facing room, 8th floor
 of 5 bubbles jeep01, 30 Dec 2015 | Read review
“East side rooms have the best view.”
 of 5 bubbles TIAGOFP, 27 Nov 2015 | Read review
5 of 5