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Zanzibar Serena Hotel

Booking.comUS$323*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Zanzibar Serena Hotel
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674 Reviews from our TripAdvisor Community

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Showing 611: English reviews
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Harare, Zimbabwe
Reviewed yesterday NEWvia mobile

This hotel boasts of great service and perfect location. Facing the ocean, white sand beaches offer a spectacular sight. Possibly the best place for a romantic outting or honeymoon in Stonewall Town. Conference facilities, restaurants and bars makes this hotel of distinction truly part of The Small Luxury Hotels of The World. Best views are from the 3rd floor rooms...

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Helpful?
Thank John C
Nairobi, Nairobi, Kenya
Reviewed 4 days ago NEW

I love this hotel. Have been here twice, once as a day visitor for a workshop and back again staying at the hotel. The breakfast is top notch, the service is beyond superb and you feel well taken care of, and the sea views from the rooms are great. Stone Town has so much to offer so maybe don't have...

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Helpful?
Thank Irene W
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Irene, Warm greetings from Zanzibar Serena Hotel! We are delighted to have had the opportunity to have you as our guest and we are pleased that you liked our hotel and its services. Your comments are greatly appreciated and will be shared with our team. we look forward to your next visit to Zanzibar Serena Hotel Regards, Paul Chaulo...

London, United Kingdom
Reviewed 1 week ago via mobile

Serena in Stonetown is a lovely hotel. The staff are friendly and welcoming and can't do enough for you. The hotel has a great feel to it and clearly the customer experience is important to the staff at Serena. It is close to all the tourist attractions and 5 minutes walk is a bar/club if you want more excitment in...

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Helpful?
Thank Mark H
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Mark H. Thank you very much for your amazing review! We are very happy to hear that you had a wonderful stay with us and that you enjoyed our food, the general environment and the excursions to the various tourist attractions from our hotel. Thank you also for your nice comments on our staff. We very much look forward...

Dar es Salaam, Tanzania
Reviewed 2 weeks ago via mobile

Wonderful Serena Inn Stone Town Zanzibar It's always a true pleasure coming back to this fantastic place with a special ambience not easy to find elsewhere. The comprehensive menu and wine list is a true pleasure, and the service is really good. We keep coming back !

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Helpful?
Thank Travellerall0ver
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Travellerall0ver, Thank you very much for your amazing review! We are very pleased to hear that you were pleased with your stay as always. We pride ourselves of a swahili theme not available anywhere else in Stone town and beyond and we are very happy you took note of that. Thank you also for your nice comments on our...

Christchurch, New Zealand
Reviewed 2 weeks ago

Our family of 6 had an unplanned stay at the Serena for 2 nights when our other prebooked accommodation did not work out as we hoped. We were warmly welcomed which was much appreciated after our other experience. We had 3 rooms and as it was low season and the hotel was not at all busy, we negotiated a good...

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Helpful?
Thank micsgirl
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback on Trip advisor, we are pleased we lived up to your general expectations. We have noted the names of those staff who made your stay great and we will share your feedback with them. We have also taken note of your comment on service and will work on improving that element. I...

Dar es Salaam, Tanzania
Reviewed 4 weeks ago

After a hectic and hot week working in Dar es Salaam, it was a joy to arrive at the Serena. The beautiful staff are so welcoming, greeting guests with cool wet washcloths and goblets of bongo juice with a fresh flower. Everywhere is beautiful woodwork and furnishings - straight out of a movie starring Sidney Greenstreet. An atmospheric, beautiful and...

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Helpful?
Thank annetravers2017
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Thank you very much for your amazing review! We are very happy that you had a wonderful stay with us and that you enjoyed our food, the service and the general environment. Thank you also for your nice comments on our staff Big Joe, I will definitely share the comment. We very much look forward to welcoming you back soon...

Reviewed 21 April 2017

First i would say that the Hotel staff are amazing. Very helpful at any task. The hotel itself looks like Morocco in a good way. Beautiful with great ocean views from the rooms and great pool aswell. The bad part is that two out of my 6 days there, i had no cold air from my air-conditioner. The hotel staff...

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Helpful?
Thank LevyShahar
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear LevyShahar, Thank you for your recent patronage of our property and the consequent review. I wish to apologize for the Air-conditioner that did not work in your initial room. Whilst we apologize for the problem with the Air conditioner in your initial room, we wish to let you know that the problem is not a representation of the situation...

Reviewed 18 April 2017 via mobile

The hotel is right at the beach front and I just couldn't help but enjoy the view especially during sunset-it sets right in front of the hotel. The hotel design is authentic Swahili design which I found to be very attractive. The staff are friendly too. Just can't explain the beautiful experience in words. I love Serena Zanzibar Hotel.

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Helpful?
Thank manuachuku
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Guest, Many thanks for your lovely review. we are glad you enjoyed your stay with us. We will be pleased to host you in your next visit to Zanzibar. With Regards, Paul Chaulo General Manager

Vancouver, Canada
Reviewed 15 April 2017

Location, location, location and the hotel and room was just heavenly -- the surroundings felt like today's best luxury in the midst of thousands of years of cultural history. Would not have picked a better place to stay!!

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Thank rtalib2017
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Guest, We are committed to preserving the heritage that Zanzibar is. We are pleased you enjoyed your stay with us. We look forward to you next visit. With Regards, Paul Chaulo General Manager

Toronto, Canada
Reviewed 2 April 2017

This hotel is just on the water where you will be able to watch incredible sunsets while listening to live music. The pool is beautiful and you can swim in the ocean which is very calm. There is no elevator so you will want to stay on the second floor. Men have to wear pants to dinner and it is...

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Helpful?
Thank Biff5804
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Biff5804 Thank you for the review and the compliments therein. We are glad you in general enjoyed your stay with us albeit for the areas that were not up to your expectation. We have taken note of your comment about the dress code in the restaurant. We are pleased to inform you that we have reviewed that policy from...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Banquet Room
  • Babysitting

Additional Information about Zanzibar Serena Hotel

Address: Kelele Square, Stone Town, Zanzibar City, Tanzania
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Zanzibar City > Stone Town
Price Range: €255 - €421 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Zanzibar Serena Hotel 5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Zanzibar Serena Hotel Stone Town
Zanzibar Serena Stone Town
Zanzibar Serena Hotel Zanzibar Island/Stone Town
Hotel Style:
#2 Spa Hotel in Stone Town
#2 On the Beach Hotel in Stone Town
#3 Romantic Hotel in Stone Town
#4 Business Hotel in Stone Town
#5 Luxury Hotel in Stone Town
#5 Family Hotel in Stone Town
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Questions & Answers

Here's what travellers have asked, with answers from Zanzibar Serena Hotel staff and other travellers.
5 questions
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New York City, New York
Reno, Nevada
over a year ago
Brussels, Région De Bruxelles-Capitale, Belgium
over a year ago

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Questions? Get answers from Zanzibar Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“select a room with a water view to be treated to ocean beauty amidst incredible cultural history and combined with the right touch of luxury”
rtalib2017, 15 Apr 2017 | Read review
“Make sure you get an ocean view room on the second floor”
Biff5804, 2 Apr 2017 | Read review
“Rooms facing the sea and pool are great”
Jayshvenk, 17 Feb 2017 | Read review
“A hotel whose every detail has been paid attention to the minutest details. Absolutely stunning and staff are amazing.”
786Zeni, 13 Jan 2017 | Read review
“Choose rooms on the higher floors for a good view and request sea facing.”
68aishaa, 3 Jan 2017 | Read review
5 of 5
Booking.com
US$323* /night
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TravelocityUS$390
Orbitz.comUS$390
Expedia.comUS$390
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Prices are for 1 room, 2 adults
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