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Arabella Hotel & Spa

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Arabella Hotel & Spa
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759 Reviews from our TripAdvisor Community

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Showing 700: English reviews
Reviewed 3 days ago NEWvia mobile

This is the 4th year in a row that we have stayed at the Arabella and honestly, this 5 star establishment has degenerated into a 2 star! We had an awful room with no view on the 2nd floor...asked for a room higher up and was declined. There are no flat sheets on the beds...why?..in a supposed 5 star hotel!...

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1Thank Emilymouse
Reviewed 4 days ago NEW

Arabella Hotel and Spa is definitely a 5 star establishment. The room sizes are large and comfortable, all with great views. We had a pool facing room which was bathed in sunshine all day long. The balcony size was decent and we spent time reading out there. All the staff were efficient and friendly, eager and quick to help. The...

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Thank Nicki M
Plumstead, South Africa
Reviewed 1 week ago via mobile

My family and I checked in on 8 January, 2017. I had organized an early check in on the Thursday already only too be told when we arrived at the hotel that it had not been arranged and that we should go and wait and the pool area till our room was ready. After waiting nearly 2.5 hrs we had...

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1Thank Luke M
Helga H, Guest Relations Manager at Arabella Hotel & Spa, responded to this review

Dear Luke M Thank you for once again making us your choice of accommodation and for taking the time to write the review. We appreciate that you have shared your experience, highlighting all the areas we need to be aware of, to improve. Please accept our most sincere apologies for not being able to live up to your expectations. Please...

Reviewed 1 week ago via mobile

Worse service, worse food. This hotel has gone down. Should be graded 2 star. Hotel is fantastic but HR let's it down big-time. No management, no one in charge. Staff need training, incentive! What a let down from an international company such as Marriot.

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Helpful?
Thank Chris D
Helga H, Guest Relations Manager at Arabella Hotel & Spa, responded to this review

Dear Chris D Thank you for taking the time to write a review on TripAdvisor. We have taken note of your comments and will be investigating further to see what can be done to improve on our service delivery and food on offer. We would like to extend our apologies for any challenges you were faced with and we are...

Schattdorf, Switzerland
Reviewed 1 week ago via mobile

This hotel is big yet seems a bit cramped. The decorations team is dead animals every lamp and most of the tables involves horns, really not my idea of nice. Breakfast area is full of birds. And what they leaves behind. This hotel is for retirees playing golf. Has no outdoor walking facilities.

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Thank Just M
Helga H, Guest Relations Manager at Arabella Hotel & Spa, responded to this review

Dear Just M I sincerely appreciate you having taken a moment to write a review of your recent stay at Arabella Hotel & Spa. Thank you for your comments. I am sorry to learn you felt your journey not worth it. We do have a beautiful walking trail on the estate, so it is disappointing to learn that nobody informed...

Lucerne, Switzerland
Reviewed 1 week ago via mobile

Room was ok but nothing special. Wifi didn't work 1 time during our 3 days stay. Too expensive for what it is and offers. Staff seem often at a loss of what to do and what is expected of them. Nice gym.

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Thank Veren S
Helga H, Guest Relations Manager at Arabella Hotel & Spa, responded to this review

Dear Veren S Thank you for taking the time to give us feedback on TripAdvisor. Please accept our apologies for not meeting or exceeding your expectations. I have noted your concern about the prices but I can assure you we are in line with those properties within our ranking category. We hope we can turn this experience around for you...

St. Helena Bay, South Africa
Reviewed 1 week ago

Great service,very profesional.Rooms very nice and well equiped.Swimmingpools very nice and relaxing.All and all a great experience.Very clean and neat,good bed and matress,nice modern look.Profesional spa with competitive prices.Will defnitly go again

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Thank 3cocoetzee
Reviewed 1 week ago

Place seriously needs a vacuum, everywhere. Little pieces of paper/serviettes lying around when I checked in and still when I checked out. Dirty dishes standing on tables for hours. Service also wasn't great. The food was good. Definitely not what you expect after paying this premium price. Will not be returning.

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Thank Werner S
Helga H, Guest Relations Manager at Arabella Hotel & Spa, responded to this review

Dear Werner S Thank you for your recent feedback on TripAdvisor. I will be looking into this matter with my team. Should you have a change of heart and decide to give us the opportunity to make up for this experience in your future travel plans, please feel free to contact me, and I will be happy to personally oversee...

Hermanus, South Africa
Reviewed 1 week ago

We arrived in the lounge area of the hotel which has an African feel, big windows , verandahs and stunning views of the Bot River lagoon. Had hoped for a high tea, which we expected would be no problem at a 5 star hotel. Not so, it needs to be ordered 2 days in advance. There were plenty of empty...

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Thank Tweet G
Helga H, Guest Relations Manager at Arabella Hotel & Spa, responded to this review

Dear Tweet G I sincerely appreciate you having taken a moment to write a review of your recent experience at Arabella Hotel & Spa. I am glad to hear the tarts were delicious but very disappointed to hear that our service did not meet or exceed your expectations. We will continue working on ways to better serve you while in...

Cork
Reviewed 1 week ago

Stayed at hotel for a night . The suite was lovely with great views and a huge balcony . Bed linen was great cotton and TV at end of bath . Room is a bit dated but hotel built in 1999 so to be expected . Lunch was good but service v haphazard . Dinner was a disaster - waiter...

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Thank lorna m
Helga H, Guest Relations Manager at Arabella Hotel & Spa, responded to this review

Dear lorna m Thank you for taking the time to share your feedback on Tripadvisor. On behalf of the management and staff at Arabella Hotel & Spa, I would like to apologize most sincerely for your unacceptable experience. We appreciate you bringing the shortcomings you have experienced with regards to service delivery, Spa treatment and WiFi. We rely on guest...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Arabella Hotel & Spa is situated just over an hour's drive from Cape Town, South Africa. The hotel delivers grandeur in design and style that pays homage to the rare beauty that surrounds it. Luminous colours, soaring wooden beam ceilings and unique designs welcome you while attentive and gracious service enhances the experience of complete comfort and warmth. As you are surrounded by the majestic Kogelberg Mountains and bordered by the vast Bot River Lagoon, indulge in a sensory experience that will leave you with treasured memories. Savour the beautiful aromas of fresh salty sea air and fynbos; distinctive sounds of exotic birdlife and enriching sights of emblematic green mountains and sparkling waters that meet an indigo sky. The Arabella Golf Course stretches through Rolling fairways, deceptive bunkers and challenging water traps await you in this golfer’s paradise. You may get distracted by the Bot River Lagoon and indigenous wild flowers, so concentration is a necessity. Your stay would not be complete without a visit to the Arabella Spa. This glorious retreat captures the essence of luxury, privacy and rejuvenation that is at the heart of your stay. Beyond this blissful escape, the destination offers a number of activities to guide you on your path towards complete relaxation. Explore the Overberg with its magnificent charms and treasures that await you. Be enriched by exciting quad bike rides, kayaking expeditions at sea and lazy horseback rides while golden shores and serene Botanical Gardens will leave you in awe of its unspoilt beauty. A valley of vineyards and wine and historic museums invite you to absorb the town's legacy; magnificent hiking and mountain biking trails and captivating boat rides with the ocean's big 5 will leave you inspired. ... more   less 

Additional Information about Arabella Hotel & Spa

Address: R44 Arabella Country Estate, Kleinmond 7195, South Africa
Region: South Africa > Western Cape > Overberg District > Kleinmond
Price Range: €135 - €293 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Arabella Hotel & Spa 5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Arabella Hotel Hermanus
Arabella Western Cape Hotel
Arabella Western Cape Hermanus
Western Cape Spa
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Questions & Answers

Questions? Get answers from Arabella Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take a room on golf course side,has a private balconie.”
 of 5 bubbles 3cocoetzee, 6 Jan 2017 | Read review
“Book room with view -worth it !”
 of 5 bubbles 441lornam, 3 Jan 2017 | Read review
“Rooms with a view of the swimming pool and waterfall are extra fun.”
 of 5 bubbles Bill434, 18 Dec 2016 | Read review
“Get a lagoon view”
 of 5 bubbles DJW64, 12 Dec 2016 | Read review
“Request the best view.”
 of 5 bubbles Isabel0077, 8 Dec 2016 | Read review
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