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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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387 Reviews from our TripAdvisor Community

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Showing 379: English reviews
Ottawa, Canada
Reviewed 5 days ago NEW

Stayed at this hotel on February 13, great hotel very nice staff at front desk. This hotel was very clean,close to main highway,restaurants and shopping. Our room had a microwave,small fridge and all that we required was there,incliding makup remover sachets,very nice touch. Would stay here again! 👌

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Helpful?
Thank guyjo
Ottawa, Canada
Reviewed 5 days ago NEW

We stayed at this hotel February 13th. Great people at front desk and very pleasant. Room was very clean all that was needed was there, love it when there is makup remover sachets,nice touch! Also had in room microwave,and mall fridge. This hotel is close to main highway and lots of restaurants and shopping around. Would stay here again for...

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Helpful?
Thank Therese L
Cranberry Lake, New York
Reviewed 6 days ago NEWvia mobile

We got a double tub suite. It was a decently impressed compared to the other hotels around. It had a slight old smell to it, but it wasn't noticeable after a little bit. I just spray my perfume twice lol. It was clean tho and the service was great!

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Helpful?
Thank NNYGirl94
Petawawa, Canada
Reviewed 4 weeks ago

Normally stay here on our trip North,but this time stopped on our way south. This is not the place to stay if you are an early riser. We usually start on our trip south about 5 am so we were not expecting breakfast but were assured we could get coffee as that was available 24 hrs a day. After rising...

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Helpful?
Thank Chatty44
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Hi Chatty44, I am pleased to receive your honest feedback as a returning guest. Thanks for choosing the Holiday Inn Express Watertown-Thousand Islands, NY for your recent trip. It is unsettling to read that you were not able to take a hot shower and that Jason was not able to attend to your concerns appropriately. There are brand standards that...

Ottawa, Canada
Reviewed 4 weeks ago

The hotel is conveniently located off of I81 and close to shopping and a lot of restaurants. The hotel staff is super friendly and courteous. The hotel is clean and well maintained. Complimentary soup in the dining room and cookies at the front desk are available. Great hot & cold breakfast selection. Front desk told me that they offer pricing...

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Helpful?
Thank Debbie B
Kingston, Canada
Reviewed 30 December 2016

We stayed at this hotel with a group of friends from out of town. The hotel was clean and comfortable. It is conveniently located. There are several restaurants in the immediate area. It is located next to the interstate. The hotel also offers a nice breakfast. We would definitely stay here again. The hotel also takes Canadian at par, as...

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Thank philicious1977
Belleville
Reviewed 28 December 2016

As usual, was greeted in a friendly and professional manner, which I always get at Holiday Inn Express's, which is why I always stay there! Hotel is undergoing some renovation's, which it does need, our suite #109, was showing some age, but no issue's, as they are "revamping" the hotel. Looking forward too staying here on out next trip to...

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Thank Durango_Traveller
Arlington, Virginia
Reviewed 21 December 2016

Recently had a 1 night stay here for business. The property is close to major shopping centers and located right off hwy 81 so it is convenient for access. The property is fairly nice and the rooms are clean and well appointed. The hotel is a bit dated and is currently undergoing a renovation. Little things like sagging wall paper...

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Thank CD R
Ajax, Canada
Reviewed 15 December 2016

Decided to interrupt my journey because of snow squalls on route 81. Called to check out availability. The agent Joseph was very very helpful and patient as I hunted for my IHG number, gave him an old email address, phone, etc. He connected to the hotel and made sure I got the last available room. Sue at the hotel desk...

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Thank ReviewsAll
Montreal, Canada
Reviewed 18 November 2016 via mobile

Close I 81 alot of parking spot.Clean very clean. The service they gave me was again over the top. Close to everything shopping mall and restaurant. The hot breakfast is good but not great and the service was excelent.

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Helpful?
Thank Bert G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the gateway to the 1000 Islands. We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The area's finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses & Fort Drum are just minutes away. Our plaza includes Ruby Tuesdays, Starbucks, Buffalo Wild Wings, Ponderosa, Chipotle, Five Guys, Moe's, Cold Stone Creamery, Planet Fitness, Dollar General and a liquor store. Stay Smart with free wireless & wired high speed internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you're on the run, pre-order a breakfast-to-go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601-2294
Region: United States > New York > Watertown
Price Range: €100 - €145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn
Hotel Style:
#4 Romantic Hotel in Watertown
#4 Family Hotel in Watertown
#4 Business Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on floor 2”
 of 5 bubbles guyjo, 14 Feb 2017 | Read review
“We were on second floor”
 of 5 bubbles temi613, 14 Feb 2017 | Read review
“Get a room on the front side, the back faces the highway.”
 of 5 bubbles CDR477, 21 Dec 2016 | Read review
“great that canadian money is at par our room was excellent very clean and tidy”
 of 5 bubbles jacklogan, 18 Nov 2016 | Read review
“easy excess to interstate”
 of 5 bubbles cynthiaa399, 1 Oct 2016 | Read review
5 of 5