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BEST WESTERN Watertown Fort Drum

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650 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Watertown Fort Drum
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Showing 642: English reviews
Toronto, Canada
1 review
Reviewed 5 October 2015

Clean, comfortable, great on site restaurant, lounge, live weekend entertainment and great staff. Would definitely recommend. Breakfast included and continental buffet with very good selection. Great coffee. Also internet in the room included and it worked very well.

Review collected in partnership with Best Western

Helpful?
Thank Terry R
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing such a great review for our property. I am glad that our team took great care of you during your stay and that you were able to enjoy some of the many amenities we offer our guests. We look forward to seeing you on a future visit. Jeri Fedora General Manager More 

New York
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 September 2015

We stayed here because the place we normally stay in Watertown was full. Everyone was so friendly, the rooms were so clean and the facility was very nice. The restaurant was good and had several options from everything to a snack to a full meal. We like this location away from the traffic at the Exit of 81. We learned... More 

Review collected in partnership with Best Western

Helpful?
Thank Vagnarelli
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing such a wonderful review for our property. It is always a pleasure to hear about our staff doing all that they can to ensure that our guests enjoy their stay with us. We look forward to seeing you many times now that you have discovered all that we have to offer. Jeri Fedora General Manager More 

Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 September 2015

As I said no surprises. The hotel is very good, but the staff are wht sets this hotel apart. All are excellent and friendly. The free hot breakfast is good. Not much choice, but changes daily. Very clean breakfast area and hotel in general.

Review collected in partnership with Best Western

Helpful?
Thank Greg R
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay with us. It is nice to hear such glowing comments about our staff. I am very happy that everyone takes such great care of you. We look forward to seeing you again soon. Jeri Fedora General Manager More 

Pomona Park, Florida
Level Contributor
171 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 17 September 2015 via mobile

You will be very glad you came even if it is a couple of miles off the interstate. A super nice hotel, clean and spacious rooms and a great restaurant in the hotel. No need to go anywhere else. Also the best buffet breakfast we have had on our trip. You won't find better!

Helpful?
Thank Carole M
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank for the wonderful review of your recent stay with us. I am so glad that you enjoyed your stay with us and found our breakfast to be the best you had on your trip. We look forward to seeing you again on a future visit to our area. Jeri Fedora General Manager More 

Ottawa, Canada
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 September 2015

This hotel is located in the quiet part of Watertown and is located within driving distance to shopping and restaurants as well as the Zoo. Staff in this hotel are young and very helpful and some even have a smile on their faces which is quite refreshing. We did have a few problems during our stay, but were handled quickly.... More 

Helpful?
Thank marilyn f
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I am happy to hear that our team was friendly and took care of any issues that you had efficiently. I do apologize for the inconsiderate door slammer. Please don’t hesitate to let our staff know about any issues other guests are causing during... More 

Ottawa, Canada
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 September 2015

The room attendants are young and very helpful. It is so refreshing. Maintenance are helpful and efficient. The rooms are quaint and hotel is located within driving distance to Salmon Run Mall, Walmart and the Zoo. Local is situated in the less busy part of Watertown which is a bonus.

Review collected in partnership with Best Western

Helpful?
Thank marilyn f
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing such a wonderful review on your recent stay. It is so nice to hear that our team took such great care of you during your stay. I am glad that you found our location convenient. I hope you had the opportunity to walk around the neighborhood and see some of the beautiful old homes that are... More 

Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 September 2015 via mobile

Good value for the dollar, especially using discount coupon. Room with two doubles was large enough to be comfortable but we are not used to washroom light switch being outside the door which seemed hinged on the wrong side. Great location and the in house restaurant very good. Not as accessible as it might be with too many stairs and... More 

Helpful?
Thank Bonnie F
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing a review about your recent stay with us. I am very happy that you enjoyed our restaurant and breakfast. I apologize for the inconvenience of the stairs in our building but am glad that our team took great care of you during your stay. We look forward to having you as our guests again soon. Jeri... More 

Napanee, Canada
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 September 2015

Front desk people were very helpful as usual. This time I found a great improvement in the personnel in the lounge and bar. It's the first time we've eaten there since just after the hotel changed hands. Thanks to a $10 coupon we tried it. Mary in the bar and Tray in the restaurant changed my mind about the place.... More 

Review collected in partnership with Best Western

Helpful?
Thank jimsrep2013
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay. I am very happy to hear that you enjoyed your meal and especially the service provided by Mary and Trey in the restaurant. It is also good to hear that our front desk team always takes good care of you. We look forward to seeing you... More 

Montreal, Canada
Level Contributor
6 reviews
6 hotel reviews
Reviewed 10 September 2015

We stay one night at this Hotel, for visiting the area, Hotel and staff are good. The night we stay was a litter bit noisy, from custumer, its was a golf party or tournement of some thing, OK for me because staff in hotel do the best to help.

Review collected in partnership with Best Western

Helpful?
Thank Sylvain L
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to share your recent experience at our hotel. I am so glad that you enjoyed your stay with us and that our team took good care of you while you were with us. I do apologize for the inconsiderateness of our noisy guests. We look forward to seeing you again soon. Jeri Fedora General... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 September 2015 via mobile

Tried to check-in but was told that someone at the hotel had cancelled my reservation. They were able to see the name in the system of the person that cancelled. However, I was also told that they were sold out and there wasn't anything that they could do. They did call 1 hotel close by at my request to see... More 

Helpful?
Thank Becky R
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent experience at our hotel. I have attempted to research the cancellation of your reservation and am honestly not sure what happened. It appears you had two rooms reserved, one of which was cancelled by booking.com and the other was cancelled directly with our hotel on the same... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Watertown Fort Drum

Address: 300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
Region: United States > New York > Watertown
Price Range: €60 - €74 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Watertown Fort Drum 2.5*
Number of rooms: 160
Reservation Options:
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Also Known As:
Best Western Carriage House Hotel Watertown
Best Western Carriage Hotel
Best Western Watertown
Watertown Best Western
Hotel Style:
#1 Best Value Hotel in Watertown
#6 Business Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Watertown Fort Drum staff and other travellers.
2 questions
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Questions? Get answers from BEST WESTERN Watertown Fort Drum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room on the parking lot side are quiter”
 of 5 bubbles Beckys3624, 1 Nov 2016 | Read review
“Our room was not far from the front desk -- a bit noisy late afternoon, but really quietened down in the evening.”
 of 5 bubbles nerlovestravel, 10 Oct 2016 | Read review
“We stayed in Room 210, which happened to be above an entrance - very loud slamming door.”
 of 5 bubbles sargou33, 26 Sep 2016 | Read review
“Stay away from elevators”
 of 5 bubbles dba_gal, 26 Sep 2016 | Read review
“Unload at the front door. Carts are way past the front desk. Back lot unloading is a pain.”
 of 5 bubbles LorneM107, 24 Sep 2016 | Read review
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