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BEST WESTERN Watertown Fort Drum

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651 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Watertown Fort Drum
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Showing 643: English reviews
2 reviews
Reviewed 4 weeks ago via mobile

This hotel was awful. Pure old school no updates. The walls were so thin you could hear people next door having sex in the middle of the night. So poorly soundproofed that you could hear them from the hall. Which means what else could you hear. The hotel needs total upgrades. When we first got there it was a little... More 

Helpful?
Thank sweetcandy4
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Please know that your feedback is very important to me, and I would like to discuss this review further with you. As far as the extra charge for getting here at 1pm I am not sure where that came from, we do allow early check ins, just not at 8am which is where a fee might come in. My sincere... More 

Napanee, Canada
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 weeks ago

Although I was disappointed to learn that the saunas have been discontinued my stay was still good. This hotel over the last 20 years has always been consistently my choice in Watertown NY. It was better when the on site restaurant was operated by the hotel. Still since the change the service and product although less than good at first... More 

Review collected in partnership with Best Western

Helpful?
Thank jimsrep2013
Bloomfield
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 weeks ago

Our second stay here. Very comfortable rooms with fridge microwave and coffee in room. The wifi is free and the breakfast included with room is generous. Bacon eggs fries fruit porridge yogurt waffles coffee juice etc. The staff are very accommodating and friendly. We asked for adjoining rooms which were not available the first night but they made it happen... More 

Helpful?
Thank Beckys3624
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

What a wonderful heading to a review, we are so pleased that you enjoyed your stay and that you will be back. We aim to please, we are striving to have our customers feel like they are at home when they join us. We hope that this will be your go to Hotel when in Watertown. Thank You More 

1 review
Reviewed 29 October 2016

Nice rooms, nice breakfast, but desk staff is not very interested in assisting you more than absolutely necessary.Housekeeping staff was wonderful and couldnt do enough for us. Heat and AC was easily adjusted to our preferences.

Review collected in partnership with Best Western

Helpful?
Thank Patricia G
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for choosing the BW, we are striving for customer satisfaction and please know that the Front Desk staff is very interested in helping all our guests, I will be sharing your thoughts to them so they can see that sometimes that come off a bit different then they should.We hope this will not deter you from staying here... More 

Pennsylvania
Level Contributor
8 reviews
Reviewed 28 October 2016 via mobile

We have visited our son stationed at Drum several times and have stayed here a few. We have not been disappointed yet. Queen beds a little smaller but comfortable. Micro,mini fridge,large tv , nice bathroom, double queen unit. Nice added bonus is HOT cookies in the evening. Good free breakfast. The staff was friendly and courteous. Satisfied with the stay.... More 

Helpful?
Thank theJeepDAD
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for the kind words Jeep Dad, we take it you drive a jeep, we like jeeps. We also like customers, we hope that you will be a future one for us again. We hope your visits with your son are amazing, what our troops do is a blessed thing for us and we support them any way we... More 

Toronto, Canada
Level Contributor
491 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
Reviewed 23 October 2016

my second stay here and was very comfortable. TV was good to watch the debate, The hot breakfast buffet was plentiful, and nice to have a swim inside. Parking on premises, and I would highly recommend. I had zero problem with noise.

Helpful?
Thank thephoenixrisesagain
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for choosing us again, we appreciate your loyalty and the nice comments. Hope you enjoyed the debate.. More 

Ottawa, Canada
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 October 2016 via mobile

We stayed one saturday night over the Canadian thanksgiving, and I'm so happy i booked elsewhere for the sunday. The pool area was completely shut down, "ruined for everyone", said the barely apologetic front desk staff. I can only assume that meant some sort of biological incident. My main issue, though, was being repeatedly woken throughout the night by slamming... More 

Helpful?
Thank Ghanathan
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

I am so sorry that you felt your experience here was anything less than satisfactorily. Please contact myself so I can speak with you in regards to your stay, I do appreciate your feedback but want to make things right. More 

Rochester, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 October 2016 via mobile

This was the 5th Best Western we've stayed at this year, and by far the best. Our 2 double bed room though small, was clean and included a microwave and refrigerator. But, the room rate was considerably less expensive then the next level of room. The facility included a small pool, fitness center and excellent restaurant. In fact, we were... More 

Helpful?
1 Thank Margaret H
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Wow, what a awesome compliment, Best out of 5.. I am going to have to get pizza for the staff, Thank You.. We hope that every customer feels that way but we know we cant win them all, but we can sure try. Thank you and we hope to see you again. More 

Belleville, Ontario
Level Contributor
56 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 16 October 2016

This was my third time staying here and is my go-to hotel in Watertown. Good location downtown and even our 20 minute walk to Pete's Restaurant (which was great) was nice. We were able to check-in early and enjoyed drinks at The Savory Restaurant as well as the breakfast.

Helpful?
Thank Leforge
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Third time is a charm, we hope that every stay will be a charm. We are glad to hear that we are your go-to Hotel when you are in the area. Petes Restaurant is great but wow, it is a bit of a haul from here. If Im here and you need a ride next time I will see what... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 October 2016 via mobile

Second time at this hotel. Excellent hotel for the value. Staff was great, I had so many questions and kept asking and interrupting the nice lady checking us in. She was so nice, didn't get angry and answered everything. Breakfast was good very busy, but great we didn't have to stop and grab food on the way home. We will... More 

Helpful?
Thank Bobby S
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

I am pleased to hear that the staff was so helpful for you, yes we do get busy but we are here for you. Shopping trips are the best, we love shopping. Hopefully you will shop your way back here again soon:) More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Watertown Fort Drum

Address: 300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
Region: United States > New York > Watertown
Price Range: €60 - €74 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Watertown Fort Drum 2.5*
Number of rooms: 160
Reservation Options:
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Also Known As:
Best Western Carriage House Hotel Watertown
Best Western Carriage Hotel
Best Western Watertown
Watertown Best Western
Hotel Style:
#1 Best Value Hotel in Watertown
#6 Business Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Watertown Fort Drum staff and other travellers.
2 questions
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Questions? Get answers from BEST WESTERN Watertown Fort Drum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room on the parking lot side are quiter”
 of 5 bubbles Beckys3624, 1 Nov 2016 | Read review
“Our room was not far from the front desk -- a bit noisy late afternoon, but really quietened down in the evening.”
 of 5 bubbles nerlovestravel, 10 Oct 2016 | Read review
“We stayed in Room 210, which happened to be above an entrance - very loud slamming door.”
 of 5 bubbles sargou33, 26 Sep 2016 | Read review
“Stay away from elevators”
 of 5 bubbles dba_gal, 26 Sep 2016 | Read review
“Unload at the front door. Carts are way past the front desk. Back lot unloading is a pain.”
 of 5 bubbles LorneM107, 24 Sep 2016 | Read review
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