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BEST WESTERN Watertown Fort Drum

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BEST WESTERN Watertown Fort Drum
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665 Reviews from our TripAdvisor Community

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Showing 657: English reviews
Albany, New York
Reviewed 2 weeks ago

It was nice I will be back. My children love it. Most relaxing time in a along time.every staff I meet was very nice and helpful.price of room wasn't too bad.very clean. I even loved the second floor down the hall from the pool.

Review collected in partnership with Best Western
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Helpful?
Thank symoner41
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

We are here to please, and we are so glad that you were able to relax here with your children and use our indoor pool. Especially this time of year with the bitter cold, it must feel good to get into a heated pool and just relax. We value your business and look forward to seeing you again.

Binghamton, NY
Reviewed 2 weeks ago

Stayed there over the Christmas Holiday. A very comfortable room at a very reasonable price. The staff was very pleasant and accomodating and gave us excellent service. The in-house Restaurant/Lounge, the Savory Downtown was also very pleasant, good food, decent prices, and a good variety of drinks. The Hotel also has a breakfast buffet which is better than average with...

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Helpful?
Thank CDR102EN
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you so much for the nice comments on your stay, we appreciate the business and we are striving for great customer service. We are located in beautiful historic Downtown Watertown and there is plenty to do. We hope to see you again soon.

Reviewed 2 weeks ago

Booked here for Black Friday November 2016. The location is just a few minutes away from the main shopping areas. The room was a little dated but served its purpose. The best part was the free hot/cold breakfast. I've found that the Best Western breakfasts are a little better quality than what's offered by other hotels, we enjoyed it. Next...

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Helpful?
Thank countygirl1
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Black Friday in Watertown is a very busy time, we like that we are located just 5 minutes down the road from all the busy stores, we are in a great location that is away from all the noise of the traffic from the shoppers. We are a older property with lots of charm and clean rooms, we are also...

Ottawa, Canada
Reviewed 3 weeks ago

We intended to drive all the way home but due to tiredness decided to stop and were fortunate to find this Best western. We had a good nights rest and breakfast before setting off on the last lap of our journey.

Review collected in partnership with Best Western
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Helpful?
Thank Y4765MLgordonm
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

We are glad that you decided to stop here on your way home and resting before you finished your journey. We hope that in the future you will do the same. Thank You for your business

Ottawa, Canada
Reviewed 4 weeks ago

It was a great place to stay. Reasonably priced, clean and an easy 5-10 minute drive to shopping and restaurants, and a short drive from the highway. The staff was super friendly and kind. Overall it was a very positive experience.

Review collected in partnership with Best Western
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Helpful?
Thank toshau
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

I think I have found our new slogan for 2017 ( More than meets the eye ) we love it. We hope to see you again soon, thank you for the kind words..

Brossard, Canada
Reviewed 4 weeks ago

The decorations for Christmas are nice and in quantity. They even have some charaters that kids will enjoy. The breakfast room is big enough to accomodate a lot of people. Free parking is available behind the hotel.

Review collected in partnership with Best Western
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Helpful?
Thank stevegH2791JD
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank You for your recent visit, we are one of the largest properties here in Watertown with plenty of free parking, free WIFI, free breakfast, a indoor pool and Restaurant on site. Why go anywhere else?

Reviewed 4 weeks ago

My wife and I stayed at this hotel in Sept/Oct of this year. We loved the place. It is centrally located, has a restaurant and bar, and comfortable rooms. We both wanted this to be our "Go To" hotel when we visit our son and his family in Watertown. However, this hotel committed a serious fallacy. My wife and I...

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Helpful?
Thank Reggie K
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Dear Guest My apologies but this is the first I am hearing about this, we do want to make right, if you could reach out to me so that we can speak and I can look into this for you I am confident that we can work through this. We are striving for customer satisfaction and we want to build...

Water, United States
Reviewed 14 December 2016

Hotel is clean and quiet. No issues with absolutely anything during our stay(s). I recommend this hotel to everyone who visit's or even would like to get away locally. Everything you need to relax is located in the room and throughout the building. The staff define hospitality through the way they interact with you and they are always well prepared....

Review collected in partnership with Best Western
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Helpful?
Thank angelmB5666EO
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for the great review, we strive to make our Hotel your home away from home. We believe that being away from home should be a great experience and we are striving for it. We hope to see you again soon.

Ottawa, Canada
Reviewed 12 December 2016

When we need to relax and lack time for far travel, we go to Watertown, NY. Unassuming, close to the border with many things to offer, yet close to home. Different seasons different things to do. One things is constant we always decide to stay at the BW. We looked at other often cheaper location, but it's not only price...

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Helpful?
Thank Agnes W
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Fun at the Best, what a amazing statement. Thank you so much, we had a unfortunate problem with the pool for a week and it has killed us in reviews. We appreciate your understanding that sometimes things happen that are out of our control. We are a great Hotel at a great spot and we hope that our customers will...

Philadelphia, United States
Reviewed 12 December 2016

The last time we stayed there we had to switch rooms do to there being no hot water in the room. This stay was even worse. When we got to the hotel to check in we waited for 10 minutes for someone to get to the check in counter then. There was no heat in the room so had to...

Review collected in partnership with Best Western
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Helpful?
Thank D5251VTkevinb
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

My apologies on the wait at the Front Desk, we do have someone there 24 hours a day, If they were not there when you arrived I can hope that they only stepped away for a few minutes to take care of something. The Bar is owned by Savory Downtown and they are a locally owned and operated facility who...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Watertown Fort Drum

Address: 300 Washington St, Watertown, NY 13601-3734 (Formerly BEST WESTERN Carriage House Inn)
Region: United States > New York > Watertown
Price Range: €55 - €115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Watertown Fort Drum 2.5*
Number of rooms: 160
Reservation Options:
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Also Known As:
Best Western Carriage House Hotel Watertown
Best Western Carriage Hotel
Best Western Watertown
Watertown Best Western
Hotel Style:
#6 Business Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Watertown Fort Drum staff and other travellers.
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Questions? Get answers from BEST WESTERN Watertown Fort Drum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the third floor which is the top floor and appears to be much quieter than the lower floors.”
 of 5 bubbles CDR102EN, 4 Jan 2017 | Read review
“always list your preferences, ask staff to ensure that you get what you asked for”
 of 5 bubbles 302agnesw, 12 Dec 2016 | Read review
“room on the parking lot side are quiter”
 of 5 bubbles Beckys3624, 1 Nov 2016 | Read review
“Our room was not far from the front desk -- a bit noisy late afternoon, but really quietened down in the evening.”
 of 5 bubbles nerlovestravel, 10 Oct 2016 | Read review
“We stayed in Room 210, which happened to be above an entrance - very loud slamming door.”
 of 5 bubbles sargou33, 26 Sep 2016 | Read review
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