Wow, what a fantastic experience. From the moment we arrived the staff went above and beyond to make our honeymoon the trip of a lifetime. Great food available at all the restaurants. Half board or more is a must as there’s not a great choice outside the resort. The setting is fantastic, the hotel lovely but it is the staff that make the experience so good. Special thanks to Vishnu, Yorven, Reedo and Avi. First class service from start to finish! We will be back.
We have just returned from the most fantastic holiday, we booked it for our 5 year wedding anniversary and my husbands 40th birthday! We wanted it to be really special and wow, did it surpass all expectations! From the moment we arrived, and walked through the grand lobby, all the staff had big smiles and were most welcoming. Firstly we met Caroline, and she was most helpful talked us through the resort, the restaurants etc. I had requested an early check in, as we were travelling a long time, and we were so grateful they could facilitate this for us, nothing was ever a problem. Our room was beautiful, like it was brand new, the level of maintenance that goes on is phenomenal, the grounds keepers work so hard. It was so quiet in the rooms, I’m a very light sleeper and I never slept so well, the bed was like a cloud! We ate in every restaurant, the food standard is so high, so many different flavours from around the world! It was very hard to pick a favourite, INTI was incredible we ate there twice, special mention to Yasser and his team, they made us feel like we were the only guests there, so attentive but not over bearing, chatting to us about the different food choices, the ingredients and history of the restaurant. When we came back the second night he knew our drink orders and had the same table ready for us. The atmosphere is so lovely there, highly recommend Pisco hour on Saturday evenings in the lounge area 💃🏼 Special mention to Ravi also, makes a mean cocktail, he chatted to us for ages and then offered to do a cocktail making class with us, we had so much fun! Ravis story telling and talking us through different cocktails, how they are made but ‘always must taste nice and look beautiful’ 😉 We often had lunch in the Smokehouse as we spent a lot of time at the adults only area. All the food there is soooo good, Ashwan, Naresh and their team always happy to see us, and made us a very special lunch on our last day in the Rum tree house, it was such a special way to end the holiday, to go with the lunch Anadiel the bar tender, created two bespoke cocktails for us, we will never forget this ❤️ Kumar and his team from French Kiss, always so attentive Kumar knew our names from day one, and again always knew what drinks we liked, got us a nice sun bed! Always welcoming us with the biggest smile. Keshan the life guard would always come and chat, always making us laugh such a nice guy. Bodrum Blue is also beautiful, Ballal the head chef. came over and spoke to us when we were finished which was such a nice touch. Highly recommend the Baklava 👌🏻 We always went up to the main bar after dinner for drinks, the music was great, some fantastic singers, Ludo brought great fun on the Saturday night! I have to give a very special mention to Kevish, Sharda and Shekina we loved you guys!!! Never let us have an empty glass, always chatting to us and having fun 😊 Honestly, all the staff we met were amazing, always stopping to talk ask how our stay is, this was just some of the staff that stood out to us! This resort has it all, you can do as much as you like, or as little. My husband loves water sports, he tried them all I think, I like to just chill so this was a perfect resort for us. The guys at the boat house were always so helpful. We did a beautiful boat trip to the Northern lagoon, Tom was our skipper!! Tom is the nicest man, full of knowledge, he really made that trip for us. I could go on and on, it was out of this world but the staff really made it that extra special. We really hope to come back some day soon Mr and Mrs Young!…
Such a perfect resort and hotel for families and friends. Lived up to our expectations of a 5* resort and has become our favourite ever holiday…. We want to be back again already. The hotel has a perfect balance of great atmosphere, amazing friendly staff and a beautiful environment. We thoroughly enjoyed the food and drink. The coffee shop was a highlight for a coffee lover with perfect blends. Flat white…. Served by Johnathan. As a family with a 5 year old, our holiday was made so much easier and more enjoyable with all the entertainment and kids club activities available. It was very informal with the ability to pick and choose activities. No pre-booking required made for a much more relaxing time. Bodrum was our favourite formal restaurant with excellent quality food and attentive staff. Thanks Ajay. We loved a quick trip to BB’s for lunch as it was a quiet spot and less formal so our daughter could play whilst waiting for food (in the family section). Usually we love being by the pool but the beach and sea was our favourite spot. The beach service was outstanding and we loved a morning chat with Avi who is a huge asset to the hotel. Avi you are brilliant and deserve recognition for how hard you work to give your guests the best experience. Evenings by the main bar were relaxed. The service with a smile from Sherda was great and even when we couldn’t remember our favourite cocktails Sherda did. The initial check in didn’t go as well as we had hoped but as soon as we raised this is was resolved and manager Jonathan took full ownership of ensuring we had an amazing time.…
We stayed at the Lux Grand Baie for 7 nights from the 4th of May 22. Our experience there was amazing, we were sad it had to come to an end. The hotel looks amazing and has a great golden beach. The pool is great for families without compromising on luxury, as is the whole hotel and the rooms all have spectacular ocean view. But what makes this hotel special is the staff; friendly, attentive and go above and beyond to make your stay special. They all made an extra effort with our son (4yr) to make his first holiday one he will never forget. Particular mentions must go to; Dhiren, part of the main restaurant staff, he could not do enough to make our stay special. Went out of his way to make sure we had everything we wanted and treated our son as if he were family. What a superstar! Chef Deepak personally looked after us every day…he did not disappoint. Ensured dishes were always of the highest quality exactly to our tastes. He went all out to make special treats and make the holiday feel that much special like arranging a cooking lesson for our 4 year old. An excellent chef! Thana Lakshmi & Anastisia who both work on reception were very welcoming and went out of their way to May our son feel like a VIP. Keshan, worked as the lifeguard at the resort and was very attentive to all the guests. He was excellent at keeping an eye on the kids and making sure the pool area was safe and welcoming. David / Yessir were our hosts at the Inti restaurant. The food here is amazing and for me who is not a seafood fan, I loved the crab tacos and ceviche. Both of them made sure to take their time to explain the menu and cater to any requests we had. Dhiksha often hosted our table for breakfast and her bubbly perosnality made sure we started the day right. She was amazing with our so and always made sure he was looked after. Kris - the Duty Manager, dealt with specific room requests with such such efficiency and warmth… we thank him sincerely! Last but by far least, Jean Christoph - the epitome of a fantastic host and hospitality at its best. He took the time to understand what we liked and even made us a special chilli to take home as we liked it so much. If you've got this far, and not already booking this hotel for your stay - its a lovely looking hotel, modern, clean and a great beach. The food is 5* and has great variety and fresh ice cream every day is a bonus! Staff hospitality and service is some of the best I have experienced and would definitely return in the future.…
An amazing location, superb facilities, excellent cuisine and beautiful suite with stunning views. However this was surpassed by the unbelievable service we received from the first to the last minute of our stay. We received exceptional attentive five star service from every member of the Lux Grand Gaube team, this was the impressive standard. I want to make a few special mentions, as we were super impressed. Emilion, the security manager who managed to find and return a pair of glasses, lost in a taxi on the other side of the Island. Nuha, Fabrice and Jonathan, who made my visits to get coffee always a pleasure. John Raymond the restaurant manager, whose attention to detail was exceptional. The bar team led by Ootam, were so friendly, always available and helpful especially Moushal and Kevish. A very special mention to Rajnish, who couldn’t of done more for us, super kind, friendly and always going out of his way to chat and make our stay memorable. Finally, Elena in the reception team, was a pleasure to deal with and always helped and guided us superbly. A great holiday in an amazing setting, which I’d highly recommend.…
Our stay was tremendous. The people were more than kind and very sincere in making your stay unforgettable. We really felt like a royal couple! All the facilities were great and the views were amazing. Vishnu thanks again for your kindness, hopefully we’ll meet again!
Wow, what a place. This a paradise resort that has everything you could ever need. From the fantastic rooms and restaurants to the amazing beaches and swimming pools. We spent 8 days in the resort and had a fantastic time. The staff are extremely helpful, friendly and courteous. Every day, we spent sunning in the banyan area (adults only section, which was a dream if you don’t have kids) and Kumar and his team were fantastic, he really looked after us and we didn’t want for anything. We also visited the spa twice, we had an incredible couples massage, which was great but I also spent some time in the on-site barbers - I’m quite picky but Moullan Suhayl was fantastic, he cut my hair, trimmed my beard and he was brilliant. Better than most barbers back home in the UK! We spent most of the time in the resort as we were all inclusive, the restaurants were great but my pick was Bodrum. Incredible food there and Inti was very nice too. My advice is to book your evening meals early on if possible as they get quite busy and can be fully booked. The buffet option for breakfast and dinner were both great too, lots of options. We also visited the outside cinema and that was very cool! Never watched a film like that before. A few things that could have made it even better, the atmosphere in the evenings could be improved in the entertainment areas, the lighting needs to be dimmed (it was too bright at times) and I’m not sure the arrangement of chairs etc works for them. If they rearrange it, it could be more conducive to a better atmosphere but that’s just me being picky. On one of the days we went on a boat Tour, captain Tom took us out and we had a great time, swimming in the mangroves and having a bbq on a private beach. He was really great and a really nice man, his sailor “You” was really good too. They gave us a late checkout on the last day as our flight wasn’t until the evening which was very kind of them. Overall it was a fantastic experience.…
My stay at Lux Grand Gaube was incredible from beginning to end. I travelled in May 2022 and stayed for 5 nights and by the end of just day one I wished I had booked for double the time! The team at Lux Grand Gaube have only the highest guest service in all departments from housekeeping to front desk/concierge to entertainment to dining. Jay and the front desk team were incredible. They knew I was traveling solo for a celebration and surprised me with not only a room upgrade (amazing views and directly next to the adults pool area), but even organized for a birthday cake on my last evening. His team even made sure I was walked back to my room by a member of staff after watching a movie at the cinema very late one evening. I could not have asked for more thoughtful and attentive hosts for my stay. Reedoo is the fantastic beach manager who made me feel right at home. Within the first hour of my arrival he had found me a prime sunbed, asked me what food I liked, made a delicious recommendation and even brought my lunch to me on the beach. Everyday he would greet me, stop for a chat and invite me to sit on the main beach. I noticed he is always on the move, checking on his guests, making sure everyone has everything they need and never stopping still for one moment. Him and his team are an asset to the hotel! All the staff at the Lux Grand Gaube made a point to introduce themselves throughout the week and check in on me. One of these memorable people was Keshan who offering me ideas on places to visit and things to do while I was in Mauritius. I saw him speak to every guest in rotation making sure they were having a good time and seeing if he could make it even better. I also recommend the glass bottom boat trip offered multiple times throughout the week by the hotel with Oliver who gave us fun facts about the reef and area. He was also very kind to offer to accompany on any of the water sports that required x2 people so I wouldn’t miss out on the experienced - it’s little moments like this when you realize what a caring and special team there is at the Lux. For food and dining, I highly recommend the foccacia pizza at beach rogue, the burger and fries at BBs, and all the drinks at the Lux coffee bar. It is generously included with breakfast until 10:30am and very reasonably priced after for any guest not on all inclusive. The barista team (Sylvino, Jonathan, & Nuha) not only make incredibly delicious iced coffee, but they do so with the biggest smiles from morning to night. All the staff go out of their way to make sure you have what you need - whether it be a bubble bath request (thank you Bundhoo from housekeeping!), travel recommendations (thank you Manuja!), the best view at Bodrum Blue for your pictures (thank you Ricardo!). I spent most of my time at the Banyan Beach (adults only area) which had its own beach area and pool with a variety of seating. The hotel is well maintained and has so many different seating areas that you can’t possibly get restless. There are so many good viewing points all looking over the ocean and the decor is very stylish. All the non motorized sports are included with your stay and access to the spa facilities. I had two spa treatments while I was there (originally I had only booked for one but couldn’t resist the recommendation made by the therapist for a second one). The gym has all the necessary equipment and I took a lovely morning Stretch & Mobility class which was offered complimentary to guests. There is a library that guests can borrow books from and donate any you don’t want to take home with you which was very appreciated. I can’t wait to recommend to my friends & family and come back here again myself!…
We are an Irish family with two teenagers We spent 7 nights in Lux Grande Gaube, and opted for the two bedroom ocean villa. It was literally beyond perfect!! The comfort of the bed, the crisp white cotton sheets, the amazing showers the separate seating space - all bliss !! More space than you’ll ever need. The decor in the rooms and throughout the resort was so beautiful (think natural wicker and crisp clean white cotton). The pictures online are 100% accurate,this place is soo beautiful. Every inch of Lux grand gaube is immaculate and beautifully presented. The food was amazing, with 5 restaurants to choose from we never tired of the choice - think fresh salads, beautiful breads, fresh fish, amazing variety and such attention to detail. We opted to stay close to the resort and didn’t explore Mauritius because there was so much to do - snorkelling trips, kayaking, tennis etc all included and as an extra we did a local island boat trip, local cycling trip and two speed boat trips (the teenagers liked the speed boat almost as much as I did..!) Something I wish I had known before I went is that swimming off the beach is not the best (shallow and sea grassy). Also, while all the restaurants were amazing, the all day dining is only mediocre, which I think really let’s the resort down. My first and last meal was from the general menu and there’s no comparison between it and the other restaurants, which is a pity. The staff throughout the resort were amazing. We were unbelievably lucky that our villa came our own private butler(s)!!! Rupesh and Akshay made this trip a trip of a lifetime. They managed everything for us and we felt totally spoilt. From the moment we arrived it was like having a personal assistant ! Whether it was bringing our floating breakfast, booking our boat trip or arranging our spa treatments - every and all requests were sorted by the wonderful team. Honestly felt like movie stars the whole time. But with all the amazing service (which we are not accustomed to) it never felt “stuffy”. The staff are so lovely and have a chilled vibe they make you feel so welcome. We couldn’t recommend Lux Grand Gaube enough, and if you are travelling with friends or family the villas are amazing ! Thank you to everyone who works at Lux Grande Gaube, especially Rupesh and Akshay who made our trip so amazing.…
We really don't know where to begin! The LUX team, every single person we encountered, made our holiday absolutely perfect from start to finish! After not travelling for so long due to Covid, Mauritius and LUX was the perfect antidote! So many people made this holiday so fun, special and memorable...shout out to Ravash, Thana and Katty on reception, Prisilla for the dreamy spa treatments, we were always happy to see Recardo such a warm friendly soul, Ashwan, David, Ludo (aqua aerobics next time promise...) and William you guys rock so much fun and energy! Edley always friendly and helpful, Navin, Vishnu thanks for the cocktails and your humour, wine tasting with Mhevine and Amil cheers gents! Rajnish, Purgun, Avi and Hansley thank you so much for making our last day enjoyable and comfortable with the late check out we had a gorgeous last day on the beach. Mauritius blew all our expectations! It's a stunning island with so much raw natural beauty and the people are the friendliest you will ever meet and LUX is your perfect base inwhich to explore - we 100% mean it when we say we'll be back!! Love from Cheryl, Stephanie & Denise xxx…
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