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Holiday Inn Waterloo-Seneca Falls

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Holiday Inn Waterloo-Seneca Falls
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356 Reviews from our TripAdvisor Community

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Showing 349: English reviews
Romulus, New York
Reviewed 12 August 2013

August 10, 2013, we had our wedding reception at Waterloo Holiday Inn. What a Great experience. Staff was very helpful (Teresa Robinson) and guided us through all of our plans. The day of the reception all of our guest commented to us on how beautiful the room was decorated and the food was excellent. We highly recommend Waterloo Holiday Inn...

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Helpful?
Thank Bonnie K
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! We are so happy that you loved the décor, service and food quality and it made your special day completely memorable. I will share your review with all of our staff; particularly Teresa. Our team takes pride in decorating for and providing excellent service for all of our groups and especially wedding receptions. Thank...

Toronto, Canada
Reviewed 5 August 2013

This hotel fills up fast during the summer rushes to nearby Waterloo Premium Outlets and other attractions. As with many places, the rates climb as availability diminishes. But if you book early, the rates aren't bad. There's lots of parking. If there's one thing this place should have done differently it's build-up instead of out . . . but the...

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Helpful?
Thank Buchans79
AnthonyM71, Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank-you for the fantastic review! We really appreciate the wonderful comments of our hotel's restaurant food and staff! I will be sure to share this wonderful review with the staff! We hope to see you again in the near future!

Scranton, Pennsylvania
Reviewed 30 July 2013

We just spent 3 nights at this hotel with our large dog and a toddler. The staff was fabulous and very accommodating. We would have liked somewhere to sit outside that was close enough for our baby monitor, but that was our major complaint. Cindy in the restaurant was so nice and attentive that my daughter actually ran to her...

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Helpful?
Thank Suzanne F
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! We are very pleased that our amenities, staff and restaurant exceeded your expectations. I will share your review with all of our staff and particularly Cindy; they pride themselves in having happy guests and will be pleased to receive such great comments! When your travels bring you back to the Finger Lakes area we...

Pennsylvania, United States
Reviewed 28 July 2013

I really hate to write a negative review on a Holiday Inn Hotel. We stay almost exclusively at the Holiday Inn brand when on vacations because we have always received a great level of quality. This Holiday Inn was not the level of quality that you pay for. First, when we checked in we were given a room downstairs that...

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1Thank Ekta1985
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for staying with us at the Holiday Inn of Waterloo - Seneca Falls, NY and thank you for taking the time to provide feedback on TripAdvisor regarding your experience during your recent stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. Your comments allow us to target...

Watertown, New York
Reviewed 27 July 2013

We went on an impromptu overnight to the area to do some hiking in the area... Staff was courteous and helpful over the phone, and equally as courteous when we arrived. The hotel appears to be in really nice condition, and the room was clean and pretty spacious. The restaurant on site was really quite good, and the prices were...

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Helpful?
Thank Amanda S
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! We are very pleased that our friendly staff and on-site restaurant exceeded your expectations. I will share your review with all of our staff; they pride themselves in having happy guests and will be pleased to receive such great comments! We appreciate that you will again use our hotel when your travels bring you...

Ontario
Reviewed 25 July 2013

I just wanted to say that the staff at the hotel were the friendliest I have ever experienced. They were polite, and acknowledged that you were waiting and apologized because you had to wait while they were serving others on the phone etc. The restaurant staff were cheerful and very helpful with menu choice suggestions. The only thing that I...

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Helpful?
Thank GreattripOntario
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the nice review! We are very pleased that you found our staff to be cheerful, helpful and polite. I am glad to hear that the damp smell was resolved during your stay and that you enjoyed our added amenities in the guestrooms. Thank you for choosing our Holiday Inn for your recent visit to the Finger Lakes...

Keswick, Ontario, Canada
Reviewed 23 July 2013

The staff at this hotel were amazingly friendly. We traveled with a group of family including my niece and nephew. The staff went above and beyond to talk with them every morning at breakfast and make sure they were having fun too. The breakfast buffet is included in the room price and had a wide variety. On sundays they have...

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Helpful?
Thank Sherry L
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the nice review! We are very pleased that our hospitality made your stay great. The Holiday Inn slogan of “Great hotels guests love” is something that we strive to achieve everyday and we are proud that you loved your experience at the Holiday Inn Waterloo-Seneca Falls! We hope that if your travels bring you back to the...

Reviewed 18 July 2013

Stopover hotel for us while visiting NY state and en-route to Niagara Falls. Great facilities, good room, good range of choices , nice light room, close by parking. We would like to commend the manager at this hotel for being so helpful. Without him our trip to Canada might not have been so smooth. Good buffet breakfast, gym, jacuzzi and...

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Helpful?
Thank FionaHolidays13
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! We are very pleased that our amenities, staff and restaurant exceeded your expectations. It is nice to hear that we helped make the rest of your trip run smoothly, it is nice to receive such great comments! When your travels bring you back to the Finger Lakes area we hope that you will again...

Outaouais
Reviewed 18 July 2013

Thank you Alex Cochrane for your good service - we felt welcomed and it shows that you want to please the client . . . We were in room 166 - July 16th and we enjoyed our stay. The beds were comfy, the ac worked well and our corner was quiet. We will recommend your hotel and the outdoor pool...

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Helpful?
Thank anikchantal
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the nice review! We are very pleased that you found our Holiday Inn during your travels and Alex made you feel welcome and our staff were smiling and courteous. I am proud of the staff and will make sure to share your comments with them! We hope that your travels bring you back to the Finger Lakes...

Edmonton, Canada
Reviewed 8 July 2013

Positives: There are tennis courts, a pool, gym and a sauna. Great for dogs, big field for your dog to run in. Negatives: This hotel was really busy with lots of families when we were there. The outside of the hotel seemed a little older. Suggestion: If you don`t have a dog or any children, you may wish to consider...

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1Thank Keyboardlemon
Linda K, Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for taking the time to share your experience at the Holiday Inn Waterloo, NY. We are pleased that you enjoyed the Tennis Court, Outdoor Pool, Gym, Whirlpool/Sauna area and spacious pet friendly property that our hotel offers. Our hotel is the perfect getaway for families and pet lovers! We appreciate you choosing our Holiday Inn for your family...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Life in the Finger Lakes Region couldn't be more diverse. The Holiday Inn Waterloo Finger Lakes Wine Country, is located in the heart of it all with it's central location in the Finger Lakes Region of New York state. Discover the Finger Lakes Wine Trails at the Holiday Inn Waterloo Finger Lakes Wine Country; Relive the Finger Lakes regions rich history that ranges from the Women's Rights Movement to the Erie Canal to the Underground Railroad with the Seward House and Harriet Tubman Home while you stay at the Holiday Inn Finger Lakes Wine Country Waterloo Seneca Falls. The Finger Lakes Region is also rich in the arts with the Smith Opera House, Finger Lakes Performing Arts Center, Merry-Go Round Playhouse and Corning Museum of Glass. The Holiday Inn Waterloo Seneca Falls is in the center of it all! Finger Lakes Shopping starts with the Waterloo Premium Outlets in the Finger Lakes Region. The Holiday Inn Finger Lakes Hotel the closest hotel to Waterloo Premium Outlets. Also close by is Sauder's Amish Farm Market, Finger Lakes Mall, Bass Pro Shops, Carousel Center, Antique Shopping and 89 Traders Village. Holiday Inn Waterloo Finger Lakes Wine Country stands in the center of Finger Lakes Attractions and Festivals, including the Hill Cumorah Pageant and the Sterling Renaissance Festival. Explore the Finger Lakes great outdoors, rich in wildlife and recreation, awe inspiring scenery with hillsides dotted with award winning Finger Lakes wineries while you stay at the Holiday Inn Waterloo Finger Lakes Wine Country. The Finger Lakes Region is yours to discover. We can't wait to welcome you to the Holiday Inn Waterloo Finger Lakes Wine Country! ... more   less 

Additional Information about Holiday Inn Waterloo-Seneca Falls

Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Region: United States > New York > Finger Lakes > Waterloo
Price Range: €87 - €192 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Waterloo-Seneca Falls staff and other travellers.
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Cicero, New York

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Questions? Get answers from Holiday Inn Waterloo-Seneca Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Need first floor if you have mobility issues.”
 of 5 bubbles hobbittravel, 16 Dec 2016 | Read review
“get the AAA rate”
 of 5 bubbles KathleenM309, 11 Nov 2016 | Read review
“2nd floor is quieter, but no elevator”
 of 5 bubbles fhall1, 18 Oct 2016 | Read review
“Shop around. You can usually get a better rate directly from the Holiday Inn web site.”
 of 5 bubbles mr538, 13 Oct 2016 | Read review
“Ask for an east-facing room in the summer to avoid the heat from the setting sun.”
 of 5 bubbles onditquoi, 15 Sep 2016 | Read review
5 of 5