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I played the Kaluhyat Course with my friend while our spouses shopped in Syracuse. We then stayed over dined, and walked around the Casino. Here are my observation.
Golf: The course was challenging and in good shape. The greens were sanded but that was not...More
Everything I confirmed months in advance had some sort of "miscommunication" involved or withholding of information about extra fees and upgrades (I.e. $50 room deposit, gel manicure and curl upgrades at the spa, rooms not "guaranteed" until 6pm, etc). In fact, after spending hundreds of...More
Response from TS_Management, Manager at The Tower at Turning Stone ResortResponded 28 July 2014
Thank you for taking the time to comment on your recent stay. Your feedback is very important to us and we always welcome suggestions for improving our service level for our guests.
We sincerely apologize that your visit was so disappointing.
In regards to our...More
Room nice, view very nice.
TS Steakhouse was fantastic ,service was spot on, Trisha was great and John Carver professional. Again view awesome.
Casino smokey but good , the dealers were professional but friendly, kudos to Patrick.
Exit 33 great , I grew up in...More
Turning Staff greeted us at the hotel and offered to hold the bags till check in time. They arranged a golf tee time within minutes .....the restaurants we're open and great, Upstate Tavern was very good....the resort lobby's we're very clean and everyone seemed helpful....Our...More
I have stayed at Turning Stone Resort & Casino a few times, most recently in June 2014. I feel that it is comparable to some of the nicer hotels in Las Vegas, but perhaps on a smaller scale.
'The Tower' experience is more upscale than...More