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The Hotel at Turning Stone Resort

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370 Reviews from our TripAdvisor Community

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Showing 368: English reviews
Syracuse, New York
Reviewed 1 July 2015

Great place to see a show, gamble as long as you like and eat delectable dishes. Plenty of restaurants to please your pocketbook and palate. Action aplenty in the casino and entertainment to satisfy everyone's taste. The hotel rooms are comfortable and clean with free wifi and in-room coffee pots. Flat screen tvs and inviting bedding. Be prepared to walk...

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Helpful?
Thank Arlene D
Boston, Massachusetts
Reviewed 29 June 2015 via mobile

For non smokers this is an awful location to stay! We have two little ones and we were hoping to use the pools and restaurants while we were in the area for family reunion and it was hard to do things like that bc of the smoke. Even in our room it smelled alittle like smoke and we had a...

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Thank Jendaswimmer
Mountain Top, Pennsylvania
Reviewed 26 June 2015

The room and facilities were very nice, but the level of smoking at this place was simply unbelievable. I believe most of the guests believe that the Smoking section requires you to smoke all the time. There are so many smokers that they have a smoking area in the middle of the non-smoking gaming section, which means that the non-smoking...

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Thank John K
TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

We were very disappointed to learn about the experience you encountered on your recent golf vacation. We understand there was some confusion with changes to tee times and the conflicting tournament. We are very sorry that things did not go as originally planned and we can certainly understand your frustration. Upon review of your reservation, we did see that some...

Reviewed 16 June 2015 via mobile

There is nothing to do at this hotel but gamble. There is nowhere to go nearby, just gamble, gamble, gamble. We bought tickets to a terrific show the night we arrived and the rest of our trip, there was nothing. Just a beautiful hotel with mediocre restaurants.

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Thank Ann K
Reviewed 15 June 2015 via mobile

First time staying at the actual hotel inside turning stone. Check in was great as our room was ready at 1pm. Bell hop was extremely nice as they brought our luggage and a bucket of ice to the room. Now the room I thought was extremely small for $170 you would think they would have queen beds vs. Double beds...

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Helpful?
Thank Sue B
TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

We are sorry to hear that you didn't care for your room selection. Although the Hotel offers two Double beds, the Tower does offer two Queen beds. If that is your preference, we recommend the Tower for your next visit. We hope you will stay with us again and give the Tower a try. Thank you so much for taking...

Kirkfield, Canada
Reviewed 13 June 2015

The hotel was nice but a little noisy on the bottom floor. The rooms were clean and comfortable. The front desk personnel were very friendly and the shuttle to the Casino (Turning Stone) was frequent and friendly. The drive to the casino took about 5 minutes. The only thing I didn't really like was the fact that you had to...

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Thank Leanne R
Cape Coral, Florida
Reviewed 10 June 2015

We were attending Frankie Valli show and decided to spend the night. We were in not in the Tower like previous but found nothing wrong with our room. Still accessible from main lobby. Room was clean and comfortable. We bought the breakfast package and ate in the Emerald room the next morning. You had no limits on what you ordered...

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Thank CapeSkan
St. Pete Beach, Florida
Reviewed 3 June 2015

Just stayed for 3 nights for a wedding. We stayed in a "non smoking" room in the hotel section, but it smelled of old smoke the minute we entered the room. We thought about asking to switch to another room, but that's a hassle. The bed was comfortable and clean, as was the entire room, BUT the furniture was fairly...

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2Thank rgaryr
Rochester, New York
Reviewed 3 June 2015

We have stayed at the tower before and the rooms were great. This time we stayed at the hotel on the 3rd floor. Every time you go to the elevators you have to walk through a cloud of cigarette smoke. The second floor is designated for smoking rooms- and the rooms above are not. When you are in the hall...

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2Thank Julie D
NYC
Reviewed 27 May 2015

The hotel service was great. We stay two nights, we were in town for the USBC tournament. The hotel was so organize with the handling of the luggages to the coupons for your free play and food vouchers. I would love to do a bus trip there again.

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1Thank Realsexxy

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel at Turning Stone – AAA 3 Diamond award-winning low-rise hotel, located in the heart of casino excitement, provides full service at mid-level prices. ... more   less 

Additional Information about The Hotel at Turning Stone Resort

Address: 5218 Patrick Rd, Verona, NY 13478
Region: United States > New York > Verona
Price Range: €73 - €392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hotel at Turning Stone Resort 4*
Number of rooms: 240
Reservation Options:
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Hotel Style:
#6 Business Hotel in Verona
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel at Turning Stone Resort staff and other travellers.
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Questions? Get answers from The Hotel at Turning Stone Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always stay in tower when possible”
287davisw, 29 Jan 2017 | Read review
“Go for the upgraded room if available!”
B3571IFlisar, 16 Jan 2017 | Read review
“Convenient to stay on an upper floor above the casino.”
43chappy43, 6 Oct 2016 | Read review
“The higher the better for the best views”
CaptJimU, 14 Sep 2016 | Read review
“Stayed on the non-smoking floor Room was very clean.”
marykC9790DY, 25 Aug 2016 | Read review
5 of 5