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The Hotel at Turning Stone Resort

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The Hotel at Turning Stone Resort
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359 Reviews from our TripAdvisor Community

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Showing 357: English reviews
The Great Northeast
Level Contributor
91 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 1 week ago

My husband and I came here to see a concert and got the Bed and Breakfast Package. Parking - there is ample parking outside as well as a covered parking garage. If you prefer valet, that is available very close to check-in. Check-In - We breezed through check-in and the front desk clerks were very nice and friendly. Gave us... More 

Helpful?
Thank asualumni87
Southington, CT
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago

Average rooms but very clean, convenient for an overnight casino stay. Restaurants, bars, everything is just steps away. Easy check in, check out and valet parking. check out a few local wineries if you're in the area.

Helpful?
Thank JackiKC
Buffalo, New York
Level Contributor
204 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 2 weeks ago

This is truly a hidden get away. The staff is incredible and so prompt and courteous. The resort itself is not to busy and not smokey at all. Perfect one day get away with just enough to do. Nice balance of places to eat as well.

Helpful?
Thank M P
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 October 2016 via mobile

Loved our room. I surprised my husband with a birthday present. I ordered a room and show package. I got a great deal with many options to choose from. The staff was wonderful and our room was very nice and spacious. Would definitely recommend. The place is stunning even if you aren't a gambler.

Helpful?
Thank Dawn G
Southington, Connecticut
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 October 2016 via mobile

Stayed two nights at Turning Stone hotel recently. Rooms were well appointed and very comfortable. Service at the hotel and Casino was top notch. Food in the restaurants I ate at there was great. A very pleasant experience.

Helpful?
1 Thank Dave B
Level Contributor
17 reviews
3 hotel reviews
Reviewed 10 October 2016 via mobile

Staff was supper pleasant friendly and helpful. The room was five star but also stayed in room 495 which is the top room in the hotel with a spa tub balcony and two full bathrooms. My only compliant was the Sunday night football game was on ABC and they didn't have a cable tv just digital antenna so the reception... More 

Helpful?
Thank Kev C
Ottawa, Canada
Level Contributor
3 reviews
Reviewed 6 October 2016

Won a gift card for casino at a charity golf tournament two years ago. No problem in the resort honouring the card for a golf package. Aside from a little confusion in the golf shop as to wether or not we were on a golf package I have to say this stay was all 5 star. I have read the... More 

Helpful?
Thank 43chappy43
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 October 2016 via mobile

We stay here all the time the rooms r great, but they really need to hire more staff check in time is 3 pm and you don't get your room until 6 pm and that is ridiculous. They put a rush on the room and it still takes hours out of the 20 times we have stayed here the room... More 

Helpful?
1 Thank Dawn C
Avoca, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 September 2016

I took my daughter to see Scotty McCreery concert at the Turning Stone Resort, I bought the show and room package. I have to say the every employee that I encountered was very polite. A shoutout to Jason at the desk, he was exceptionally helpful and friendly. The stay was great. I didn't realize this place was so big. The... More 

Helpful?
2 Thank msweldy
Yonkers, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2016

we went with a group trip on 9/24/16 we were promised by the hotel manager a free overnight stay and a free food voucher of 100.00 per room. A group of 80 people were on this trip drove 5 hours .after spending money in the casino at check out we were charged for the room and for the food ,... More 

Helpful?
1 Thank rabadi2016
Management response:

Thank you very much for your feedback and our apologies that you did not enjoy the arrangements made by your tour operator. There was an obvious miscommunication between the tour operator and the hotel when you were told that your stay would be complimentary and that you also required a smoking room. If we had known that you needed a... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
The Hotel at Turning Stone – AAA 3 Diamond award-winning low-rise hotel, located in the heart of casino excitement, provides full service at mid-level prices. ... more   less 

Additional Information about The Hotel at Turning Stone Resort

Address: 5218 Patrick Rd, Verona, NY 13478
Region: United States > New York > Verona
Price Range: €134 - €326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hotel at Turning Stone Resort 4*
Number of rooms: 240
Reservation Options:
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Hotel Style:
#6 Business Hotel in Verona
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel at Turning Stone Resort staff and other travellers.
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Questions? Get answers from The Hotel at Turning Stone Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Convenient to stay on an upper floor above the casino.”
 of 5 bubbles 43chappy43, 6 Oct 2016 | Read review
“The higher the better for the best views”
 of 5 bubbles CaptJimU, 14 Sep 2016 | Read review
“Stayed on the non-smoking floor Room was very clean.”
 of 5 bubbles marykC9790DY, 25 Aug 2016 | Read review
“There are a number of accommodations available at Turning Stone. You can book a room in The Tower, The Lodge, The Hotel or The Inn.”
 of 5 bubbles marina_mahoney, 22 Aug 2016 | Read review
“There is a Harness racing track a few miles away.”
 of 5 bubbles HolgerH336, 28 Jul 2016 | Read review
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