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My husband and I came to the Turning Stone for a weekend getaway and an event that was taking place. The hotel was nice but about average to me. I’ve stayed in hotels at casinos before and had a much quieter stay. I’m not sure...More
Thank Meighan W
Response from kevinvaillancourt, Manager at The Hotel at Turning Stone ResortResponded 1 week ago
Thank you for your feedback. We are sorry that the noise disturbed you. It's not a complaint we hear very often. When you decide to return please let us know that you would prefer a quieter area of the Hotel and we will...More
I do not believe there is a better place to stay than this hotel. It just may be the finest hotel in Upstate New York. The rooms are a good size and always well kept and looking like new. The hotel restaurants are top notch...More
1 Thank P5946FFjamesl
Response from kevinvaillancourt, Manager at The Hotel at Turning Stone ResortResponded 25 September 2017
We are glad that you had a good time. Please come back soon.
Valet parking was fast and efficient. Check-in took less than 5 minutes. Room was very clean. Stayed in Hotel smoking room, couldn't smell any stale smoke. Food great. Staff was more than accommodating. Even left with a couple more bucks than I went with. We...More
We've stayed at Turning Stone many times, in the hotel, tower, Inn and camping but the water coming out of the tub faucet this past Sunday morning was disgusting (see pictures). The part that disgusted me the worst was that I had drank the water...More
Response from kevinvaillancourt, Manager at The Hotel at Turning Stone ResortResponded 2 February 2018
Thank you very much for your review. We sincerely apologize as we were not made aware of any work being done in our vicinity, which caused the water to discolor. We assure you that our Facilities department worked diligently to resolve the issue as soon...More
Response from kevinvaillancourt | Property representative |
Hello and thank you for your interest in Turning Stone Casino Resort. There is a 6 person hot tub and a lap pool at the fitness center. This is located on the 3rd floor of the Tower and is open daily from 6 am to 10 pm... More
Hello and thank you for your interest in Turning Stone Casino Resort. There is a 6 person hot tub and a lap pool at the fitness center. This is located on the 3rd floor of the Tower and is open daily from 6 am to 10 pm. Access is complimentary to overnight guests of the Tower and Hotel.