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DoubleTree by Hilton Utica

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Traveller (14)
Room & Suite (58)
Storyboard
Overview
  • Excellent62%
  • Very good21%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Utica
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Utica
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (83)
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82 results
Traveller rating
49
17
9
4
3
Traveller type
Time of year
LanguageEnglish
49
17
9
4
3
Show reviews that mention
All reviewsbeautiful hoteloriginal hotelarchitectural detailsrestaurant and bar areaamazing transformationspacious lobbygreat remodelguest roomssitting areachocolate chip cookiescorner roomfront desknursing homecomplimentary coffeewarm cookiesa wonderful stayhot shower
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1 - 5 of 82 reviews
Reviewed yesterday

Staying at the Hotel Utica is an experience not to be missed! The hotel is gorgeous. The chandeliers in the lobby are just stunning! The rooms are spacious, and the staff is wonderful. You are on vacation the minute you walk in the front door.

Review collected in partnership with DoubleTree by Hilton
Thank Margaret g
Hotel's Favourite
Reviewed 13 June 2018

I ended up here by accident - literally. I hit a deer enroute to Albany and needed a place to stay overnight. I like the Doubletree Brand and needed a little TLC so I asked the tow truck driver to bring me here. When I...More

Review collected in partnership with DoubleTree by Hilton
Thank paula h
Response from Lee A, General Manager at DoubleTree by Hilton UticaResponded 5 weeks ago

Dear Paula h, Thank you so much for sharing your experience. This makes us feel great to know that our team made you feel a little more comfortable after your tough night with the deer. We can't wait to have you next time so you...More

Reviewed 5 days ago

I really loved my stay, but things went south upon my departure. I was double charged and have been getting the run around from both the hotel and from the 800#. There has been a total lack of professionalism from the hotel staff and manager....More

Review collected in partnership with DoubleTree by Hilton
Thank zfeliciano01
Response from Lee A, General Manager at DoubleTree by Hilton UticaResponded 3 days ago

Dear zfeliciano01, I left you an email with your updated the receipt right away once I received your message on 7/13, and I also left you a voicemail on your cell phone. Did you receive those? If not please call me back at 315-724-7829.

Reviewed 1 week ago

Hotel is rich in history with beautiful amenities. The warm delicious cookie is a welcome treat when checking in. Service was friendly and helpful. Staff knew the city well and was quick to recommend/suggest restaurants and things to do. Loved the experience - will definitely...More

Review collected in partnership with DoubleTree by Hilton
Thank susanm8888
Response from Lee A, General Manager at DoubleTree by Hilton UticaResponded 6 days ago

Dear susanm8888, Thank you so much for your review and for choosing to stay with us during your visit to the Boilermaker. We love hosting boilermaker runners and are always trying to find ways to increase value such as grab and go granola and fruit...More

Reviewed 1 week ago via mobile

This is an average 3 star hotel and the service people are rather cold. The front desk just do their job, offer absolutely nothing more and the term hospitality is just not there. At check in, there wasno explanation how to use wifi, how to...More

1  Thank SoloTrav W
Response from Lee A, General Manager at DoubleTree by Hilton UticaResponded 6 days ago

Dear SoloTrav W, I'm sorry you did not get to have a 5-star experience with us, your check-in process does not sound like you were welcomed the way our front office team is trained. I would like to learn a little more about your stay...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Wheelchair Access
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Conference Facilities
Non-Smoking Hotel
Room Service
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Bar/Lounge
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
US$146 - US$215 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$146 - US$215 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (14)
Room & Suite (58)
Dining (8)
Business Centre & Event Rooms (29)
Questions & Answers
Ask a question
Michael V
15 January 2018|
AnswerShow all 2 answers
Response from Lee A | Property representative |
Hi Michael V, We are a full service hotel with all fresh made food options for breakfast, so it is not included in the room rate for all guests. You would be able to order breakfast off of our menu with reasonable prices... More
1
Vote
Natalie C
13 January 2018|
AnswerShow all 4 answers
Response from cathycnh | Reviewed this property |
I agree. I think they would definitely try to accommodate you.
1
Vote
Room Tips
"I had a corner suite on the 5th floor. It was ample and quiet."
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"Corner rooms are very spacious"
Read review
"Higher floor gives a beautiful view and was absolutely silent!"
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"No noise near the elevator. Inside rooms will be quieter."
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