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Best Western Plus Franklin Square Inn Troy/Albany

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Traveller (72)
Room & Suite (56)
Dining (10)
Overview
  • Excellent58%
  • Very good28%
  • Average8%
  • Poor4%
  • Terrible2%
Travellers talk about
“dinosaur bbq”(23 reviews)
“hudson river”(28 reviews)
“best westerns”(7 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Hot Tub
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Plus Franklin Square Inn Troy/Albany
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Plus Franklin Square Inn Troy/Albany
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Reviews (543)
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538 results
Traveller rating
302
154
44
26
12
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LanguageEnglish
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302
154
44
26
12
Show reviews that mention
All reviewsdinosaur bbqhudson riverbest westernswedding venuerestaurants within walking distancedirectly across the streetstayed one nightgreat place to staybreakfast buffetwould stay here againvery nice hotelnice stayyogurthotel staffbeds were comfortablefront desk staffconvenient location
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1 - 5 of 538 reviews
Reviewed 1 week ago via mobile

I went there for my cousin's wedding along with several other family members. The hotel staff were so friendly, helpful and courteous! The location was right across the street from the wedding venue and the town of Troy is very quaint and welcoming. It was...More

Thank theallygator
Response from Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 4 days ago

Thank you for taking the time to review your stay with us. We are happy to hear that you and your family enjoyed your time here for a wedding! We also appreciate your positive comments about breakfast - we know it's the most important meal...More

Hotel's Favourite
Reviewed 4 weeks ago

With the threat of bad weather, I needed to get inside. I'm glad that I made the reservation. This hotel is one of the best hotels that I've stopped at. Desk staff were very professional. I was quickly checked in. A plus for me was...More

1  Thank Rev Johannes M
Response from Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 4 weeks ago

Thank you for choosing our hotel to stay with! Glad you were able to beat the threat of bad weather. We work hard to provide exceptional experiences and services to our loyal guests, including yourself. We all hope to have you stay with us again!

Reviewed 2 weeks ago

I tried to stay at the Hotel for a wedding being held across the street June 30th 2018. Upon coming back to the room at ~12am my wife an I pulled back the comforter to find that the sheets had not been changed from the...More

Thank cjm287
Response from Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 1 week ago

Dear Guest, On behalf of our entire team, I would like to apologize for the inconvenience you experienced upon arrival.There seemed to be miscommunication with a new member of our housekeeping staff regarding the status of the room. We are so sorry that this affected...More

Reviewed 2 weeks ago

My husband and I stayed at the Best Western Plus Franklin Square Inn Troy/Albany on an overnight trip to Albany. We arrived late (~12am) and had a hard time finding parking. We were finally able to squeeze our car into one small space we found....More

Thank Jamie L
Response from Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 2 weeks ago

Thank you for choosing our hotel to stay with! Your feedback is very important to us and helps us to implement exceptional experiences to other loyal guests in the future, including yourself. On behalf of our entire team, I would like to apologize for the...More

Reviewed 4 weeks ago via mobile

This hotel gives a great first impression when you walk in and a few of the staff go were very nice. The first problem is parking or lack of. Hotel is under construction and contractors are taking up many guest spaces so you might have...More

Thank lwer1836
Response from Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 3 weeks ago

Dear Guest, We sincerely apologize for the issues you experienced during your stay with us. I was very disappointed to read of your experience during your time with us. We appreciate you taking the time to leave us a review and share with us this...More

View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Hot Tub
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$117 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$117 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Add Photo Photos
Traveller (72)
Room & Suite (56)
Dining (10)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Sheila L
2 August 2016|
Answer
Response from whitestole | Reviewed this property |
I don't work there, but my best guess would be to call them directly. Most hotels are willing to book a block of rooms at a reduced rate for a wedding if you arrange it ahead of time. But you probably need to call and speak... More
0
Votes
mrsd2fan
26 December 2014|
AnswerShow all 9 answers
Response from BestWesternHotels | Property representative |
Hello, Parking is free. If you need Truck or RV parking please contact us directly at 518-274-8800. Thank you!
0
Votes
Room Tips
"Upper floors will give you great views of the city!"
Read review
"The west side of the hotel offers the best views of the park, river and it's activities."
Read review
"315 was close to the elevator but there was no noise"
Read review
"Stay away from the elevators and if possible go to 2nd or 3rd floor"
Read review
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