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Best Western Plus Franklin Square Inn Troy/Albany

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Traveller (72)
Room & Suite (56)
Dining (9)
Overview
  • Excellent58%
  • Very good28%
  • Average8%
  • Poor4%
  • Terrible2%
Travellers talk about
“dinosaur bbq”(21 reviews)
“western hotels”(5 reviews)
“best westerns”(7 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Hot Tub
Non-Smoking Hotel
Suites
2 Star accommodation
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Additional information
Offers from Best Western Plus Franklin Square Inn Troy/Albany
Offers & Announcements: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Plus Franklin Square Inn Troy/Albany
Offers & Announcements: BOOK DIRECT & SAVE
Hotel deals
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (560)
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552 results
Traveller rating
307
159
46
27
13
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LanguageEnglish
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307
159
46
27
13
Show reviews that mention
All reviewsdinosaur bbqwestern hotelsbest westernshudson riverwedding venuerestaurants within walking distancedirectly across the streetstayed one nightgreat place to stayvisiting rpibreakfast buffetyogurtwould stay here againvery nice hotelhotel staffexcellent staypleasant stay
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1 - 5 of 552 reviews
Reviewed yesterday

We had an amazing time visiting Troy for the enchanted city!The hotel was right in the middle of all our activities, next to beautiful old Troy by the hudson river.The staff, the breakfast were great

Review collected in partnership with Best Western
Thank kyrov2018
Response from Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded today

Thank you for choosing our hotel to stay with! Glad you enjoyed your time here in Downtown Troy.

Hotel's Favourite
Reviewed 3 weeks ago

This is a thoroughly deluxe property throughout. Every aspect of it was way above average and what one might expect at a luxury hotel costing a lot more. It has just been remodeled and everything throughout is essentially brand new and just gorgeous. The design...More

Thank John E
Response from Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 2 weeks ago

Dear John, Thank you very much for taking the time to write us a wonderful review about your experience! The team here is thrilled to hear such positive feedback. We have the best guests and love to make Troy feel like a home away from...More

Reviewed 6 days ago

Room was upgraded since we are members. Greeted promptly upon arrival. All information given by a smiling front desk attendant (appreciate the smile!). The room was in pristine condition. Had enough towels. Very clean. Lots of pillows. Space to spread out. Breakfast was awesome. Quite...More

Review collected in partnership with Best Western
Thank J J
Response from Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 4 days ago

Thank you for choosing our hotel to stay with! It was a pleasure having you stay with us and hope to see you again.

Reviewed 1 week ago via mobile

Hotel has it all- newly refurbished and love what they did to it. Comfy beds. Good location. Great breakfast, including a couple gluten free items. Beautiful bathrooms and decor and excellent staff all around. It gets booked up pretty quickly around popular college weekends so...More

Thank kerrih2o
Response from Sarah C, General Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 4 days ago

Thank you for choosing our hotel to stay with! We are glad you had a great time and hope to see you again soon!

Reviewed 1 week ago

The staff, from the front desk to housekeeping, couldn't have been nicer or more accommodating. The location was perfect. We were there for a wedding and could walk to everything. We can't wait to go back.

Review collected in partnership with Best Western
Thank 575susiec
Response from Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 1 week ago

Thank you for leaving us a kind review! We are glad to hear that you found our location convenient when celebrating a wedding. We look forward to your next visit!

View more reviews
About
Description
Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a ...More short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Room Service
Restaurant
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Photos
Traveller (72)
Room & Suite (56)
Dining (9)
Questions & Answers
Ask a question
Sheila L
2 August 2016|
Answer
Response from whitestole | Reviewed this property |
I don't work there, but my best guess would be to call them directly. Most hotels are willing to book a block of rooms at a reduced rate for a wedding if you arrange it ahead of time. But you probably need to call and speak... More
0
Votes
mrsd2fan
26 December 2014|
AnswerShow all 9 answers
Response from BestWesternHotels | Property representative |
Hello, Parking is free. If you need Truck or RV parking please contact us directly at 518-274-8800. Thank you!
0
Votes
Room Tips
"all the rooms are likely to be fabulous"
Read review
"Upper floors will give you great views of the city!"
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"The west side of the hotel offers the best views of the park, river and it's activities."
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"315 was close to the elevator but there was no noise"
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