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This was our second stay here, and we enjoyed it this time even more! Caroline at check in was so friendly and welcoming! Our room was very comfortable and clean. Being platinum members, we enjoyed the free breakfast and light dinner in the executive lounge....More
Very disappointed with my stay at this hotel. I had stayed here once before and it was nothing to write home about but it was convenient to the office so I booked again. When I checked in through the app I asked for a high...More
Response from Gina C, Guest Relations Manager at Westchester MarriottResponded 2 weeks ago
Thank you for taking the time to share your concerns with us regarding your recent stay at the Westchester Marriott. We appreciate your comments and recognize the importance of your feedback in improving hotel operations. We were very disappointed to hear that we fell short...More
Note the vent by the shower head: encrusted with crud, likely hasn't been cleaned in months or years. Rest of room reasonably clean and tidy. Public rooms OK; breakfast buffet minimal, at a level below, for example, a Doubletree. WiFi sporadic at best. Attended a...More
Response from tomszym, Manager at Westchester MarriottResponded 3 weeks ago
Everything you would expect. Friendly and helpful staff; good bedroom with all the usual amenities (I was on the 9th Floor - Concierge Level which also has a very good complimentary breakfast) and, as usual, an exceptionally comfortable bed. I was staying for a two-day...More
All in all the hotel is in pretty good condition and has a nice pool etc. except we did not participate in the pool so can I comment.
First thing I noted is the dark hair in the tub. Apparently not completely cleaned.
Response from tomszym, Manager at Westchester MarriottResponded 4 weeks ago
Thank you for your feedback. We will share with the appropriate departments.