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Sheraton Syracuse University Hotel & Conference Center

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Sheraton Syracuse University Hotel & Conference Center
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382 Reviews from our TripAdvisor Community

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Showing 373: English reviews
Weston, Florida
Reviewed 20 October 2014

If you are visiting Syracuse University this is where you want to stay. It is across the street from the Schine Student Center and right next to Marshall (M) Street where all the bars, restaurants and shopping is. Easy walk to everything including the Carrier Dome. The Bar in the hotel is a nice place to have a drink and...

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Helpful?
1Thank SouthFloridaAttorney
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello SouthFloridaAttorney, Thank you for taking the time to share your comments regarding your stay with us. We are happy to hear that you found convenience in our location, and that you found the rooms to be clean and quiet. Great to see that you enjoyed our lounge Sitrus and your meal in Rachel's, and that you were able to...

Rochester, New York
Reviewed 13 October 2014

This hotel was fine, nothing special but nice enough. I would have happily given it a three or four except for the price. The room was absurdly overpriced for the quality and location. I have paid less money for better rooms in some of the most expensive cities in the world. The room was a good size but the furniture...

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Helpful?
Thank AllTerra
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear AllTerra, Thank you for taking the time to share with us your thoughts on your recent stay. I am sorry to hear that you were not satisfied with your stay. I am stunned to hear your description of the food offerings in the Club Lounge and will certainly share your comments with our Food & Beverage team. That is...

Woodhaven, New York
Reviewed 1 October 2014

stayed in this newly renovated hotel over this past weekend. Very expensive for rooms but if you are checking out Syracuse University it is virtually on campus. To my knowledge, certain floors in this hotel are dorms for students so there is a lot of traffic in this hotel. Helpful staff. Clean hotel.

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Helpful?
Thank Taccara B
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Taccara B, Thank you for sharing your comments regarding your stay with us. Thank you for choosing the Sheraton for your time in Syracuse, we're happy to hear that you found convenience with our location on the main campus of the University. Great to read that you found our staff to be helpful. Once again thank you, and we...

concord,nc,usa
Reviewed 27 September 2014

I have stayed here many times. I am here at the hotel tonight, on points. Upon arrival I thought the hotel needs a refresh. Since I'm on points, not a big deal. They charge $13 per night to park, not thrilled with that. But again, on points, so ok. Tonight we try to go to the lounge ( we were...

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Helpful?
Thank CarolinaTraveler
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Carolina Traveler, Thank you for taking the time to write to us about your stay. I am sorry that you feel the way that you do. Our goal is to exceed the expectations of our guests and it bothers me that we failed in this case. Starwood has specifically directed complimentary upgrades be granted to Platinum level guests. I...

Penfield
Reviewed 25 September 2014

Recently attended a conference at the Sheraton for a second time and if anything, the experience has become even better. Aside from its great location in the heart of Syracuse University, the facility is first class in terms of its ability to provide a receptive, warm and embracing atmosphere. The rooms are clean, modern and well equipped with bedding that...

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Helpful?
Thank Sid2140
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Sid2140, Thank you for taking the time to share your comments regarding your stay with us. We are so happy to hear that you enjoyed your stay with us. Our goal is for our guest to feel at home while staying with us, so its great to read that you found our staff to be friendly and acocmodating. Once...

New Jersey
Reviewed 21 September 2014 via mobile

Two kids at SU and we have become very familiar with the SU Sheraton. Best location in town! Service is excellent at all Levels! Always great to Return here and they treat us like family. Worth the price.

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Thank nfenne
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello nfenne, Thank you for sharing your comments regarding your stay with us. We want to thank you for your continued loyalty and we are so happy to hear that you find convenience in our location. In regards to our staff our goal is for our guest to feel at home while staying with us, so it's great to read...

Almonte, Canada
Reviewed 19 September 2014

I stayed at the Sheraton Hotel in Syracuse and as usual the staff were friendly and looked after all my needs. The King-sized bed was glorious and I had one of the best sleeps of my life. I highly recommend this hotel, Great value for your money!

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Thank Robert S
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Robert S, Thank you for taking the time to share your comments regarding your stay with us. Happy to hear that you enjoyed your stay with us and that you found the staff to be friendly and accomodating. In regards to the bed, the bedding and mattress is our Sheraton Sweet Sleeper collection, and is a key brand element...

New York
Reviewed 15 September 2014

Sheraton's meaning refers to a furniture style; simple in design with straight lines and classical ornamentation, around the 1800 in England.Syracuse University was founded in 1870.Ornamentation in architecture is displayed throughout the campus with it's varies buildings displaying columns and pattern evolving; rising and descending, in directions unrestricted yet ordered. Well with a great location on campus, with many rooms...

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Helpful?
Thank Vinylbug
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Vinylbug, Thank you for taking the time to share your comments regarding your stay with us. Welcome back to Syracuse, we love seeing our alumni. Great to hear that you found convenience with our hotels location central to the University. Pleased to read that you found our staff to be friendly, and that you enjoyed the furninshings of the...

near ottawa
Reviewed 15 September 2014

This is a really good hotel right at the footsteps to the university. It is the site of lots of action related to the Syracuse Orange, particularly football and basketball. The hotel is clean and well maintained with excellent covered parking. This was probably our 6th stay in recent years and we have never been disappointed.

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Helpful?
Thank reevesNearOttawa
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello reevesNearOttawa, Thank you for sharing your comments regarding your stay with us. We wanted to thank you for your continued loyalty, and it's great to hear that you find convenience with our hotels location on the University. Once again thank you and we look forward to seeing you again. Sincerely, Michael Gates Guest Services.

Kingston, Canada
Reviewed 3 September 2014

we stayed 1 night at this hotel as way to make an early morning flight. while desk staff were great the lounge restaurant was seriously lacking. . we wished the hotel was more conveniently located to the airport but we managed fine.

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Helpful?
Thank lunagrrrrl
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello lunagrrrrl, Thank you for sharing your comments regarding your stay with us. We are happy to hear that you found our hotel to be clean and fresh and that you found the front office staff to be great. In regards to the lounge/restaurant staff we do apologize for any interactions that did not meet your standards. We have shared...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Enjoy a warm welcome at Sheraton Syracuse University Hotel & Conference Center. Located on the scenic campus of Syracuse University, we'll keep you close and connected to the best of Central New York. ... more   less 

Additional Information about Sheraton Syracuse University Hotel & Conference Center

Address: 801 University Ave, Syracuse, NY 13210-1720
Region: United States > New York > Finger Lakes > Syracuse
Price Range: €161 - €277 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Syracuse University Hotel & Conference Center 3.5*
Number of rooms: 235
Reservation Options:
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Also Known As:
Sheraton Syracuse University Hotel Syracuse
Sheraton Syracuse University Hotel And Conference Center
Syracuse Sheraton
Hotel Style:
#6 Family Hotel in Syracuse
#6 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Syracuse University Hotel & Conference Center staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Syracuse University Hotel & Conference Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 8th floor and it was peaceful with a nice city view.”
 of 5 bubbles susanw253, 17 Oct 2016 | Read review
“The excutive floor worth the upgrade”
 of 5 bubbles Faten_basilos, 4 Oct 2016 | Read review
“Pay extra for the club floor well worth it !”
 of 5 bubbles EJZ1, 12 Aug 2016 | Read review
“The Club Floors (8&9) had great views of the campus & city.”
 of 5 bubbles Rfrancis11, 10 Aug 2016 | Read review
“I stayed on the 7th floor & loved the scenery.”
 of 5 bubbles FyreGal043, 14 Jul 2016 | Read review
5 of 5
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