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Sheraton Syracuse University Hotel & Conference Center

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Sheraton Syracuse University Hotel & Conference Center
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383 Reviews from our TripAdvisor Community

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Showing 374: English reviews
Colorado
Reviewed 4 days ago NEW

There is no reason to have high expectations for a hotel like this on the edge of a university campus. It clearly has a captive market. But you would expect things like the room windows to at least seal, so you don't literally have to listen to the wind whistling through them all night. A run-of-the-mill place, with low aspirations....

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Helpful?
Thank bc_in_co
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear bc_in_co, Thank you for letting us know about your recent stay. We take all guest feedback very seriously. I am sorry to learn that your stay was disturbed by the noise of wind but I am more concerned that you think we wouldn't care about that. After experiencing a couple of nights last week with high wind in the...

New York City, New York
Reviewed 1 week ago NEWvia mobile

I attended Syracuse University and recently decided to visit and attend a game. The Sheraton is the only hotel on Campus and an easy walk to the game and all things SU so it was the only hotel I considered. The hotel is really very nice. The staff is very attentive and professional; the room I stayed in was large...

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Helpful?
Thank MarkMelissaJosie
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear MarkMelissaJosie, Thank you for taking the time to write a review of your recent stay. We value the feedback we receive from all of our guests. Thank you for mentioning our dog friendly programs. We not only allow canine companions in the hotel but we spoil these special pets with their own bed as well! Thank you for your...

Ontario
Reviewed 2 weeks ago

I really wish we would make it here more often. The service from the front desk, lounge, dining areas and house keeping......all just cater to the guest on such a high level. Beyond our expectations every year. We attended the NYE celebration this year again it is honestly just getting better each year. The stay, appetizers, dinner, open bar (7:30-1:30...

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Helpful?
Thank PMDMA
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear PMDMA, Happy New Year! Thank you for taking the time to write about your experience for New Year's Eve. It was a great event again this year. We do value the feedback that we receive and we use this feedback to formulate plans for an even better party next year. I am glad you enjoyed yourself and I wish...

Reviewed 2 weeks ago

Although a lot of heavy foot traffic, this hotel was impressive with it's cleanliness and warmth . Very clean considering the amount of people walking through it's corridors. Rooms are clean and a tad bigger than a normal hotel room in this stature. A plus is that the room we stayed in had a refrigerator for our perishables. A plus...

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Helpful?
Thank Mjjjl04
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Mjjjl04, Thank you for letting us know about your stay and for writing such a terrific review! We are the only hotel on campus and yes we are just a short walk from the Carrier Dome. This makes us a great location for your pre- (or post) game celebrations! We hope to welcome you back again soon! Go Orange!!...

Nicosia, Cyprus
Reviewed 2 weeks ago via mobile

A very nice place to be if you want to be on the Syracuse campus! Friendly staff, comfortable clean room, nice food. Free shuttle service. Very easy access to the university and the surroundings. I would visit again.

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Helpful?
Thank elenisc
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear elenisc, Thank you for telling us about your recent stay and for highlighting what makes us such a great choice for University visits. Our location make us THE choice for campus tours, catching a game business in the area. We would love the opportunity to welcome you back to Syracuse soon! Warm Regards, Julie Martin

Monterrey, Mexico
Reviewed 4 weeks ago

Syracuse does not have many hotels.. I traveled there like 5 times this year and tried different hotels. This is one of the best options in the city. Service is perfect, rooms are big an clean, but the hotel is/seems old. It is a very good value for your money though.

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Helpful?
Thank carlossotoh
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear carlossotoh, Thank you for taking the time to rate your experience here at the Sheraton Syracuse University Hotel & Conference Center! I appreciate your feedback. I am glad you found the staff accommodating and your room clean. The facility was built in 1985 - so we are just over 30 years old. We are continuously upgrading our products and...

Ithaca, New York
Reviewed 15 December 2016 via mobile

I booked last minute due to severe weather; they were very kind and considerate, and the room was excellent, quiet, and had a perfect temperature. Prices were excellent for the quality. I would definitely stay here again.

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Helpful?
Thank mariemrankin
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear mariemrankin, I am sorry to hear that you got stuck in bad weather - but I am very glad your chose us! Thanks for your endorsement!! Warm Regards, Julie Martin

Reviewed 12 December 2016 via mobile

Nice hotel clean room food ok nothing to write home about bar close way to early staff was nice and went out there way to help you out overall a good place to stay. Pool area was clear and clean. And parking should be free

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Helpful?
Thank Ali C
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Ali C, Thanks so much for your comments. I am sorry to hear that the food was just ok and that the bar closed early. We pride ourselves in exceeding our guest's expectations and I am sorry that we failed in this case. I will ensure your comments are passed on to our food & beverage team. As with...

Greenwich, New York
Reviewed 28 November 2016

Nothing spectacular, but no complaints. Rooms were clean, not overly large. Hotel could use some general updating, but overall is ok. Nice to be close to the university. The breakfast left something to be desired, and making that better could seriously help improve overall rating.

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Helpful?
Thank Beth K
Boston, Massachusetts
Reviewed 27 November 2016 via mobile

Stayed for a night traveling over holiday weekend. Room was modern and sleek. Beds comfortable. What stood out was the friendly and helpful staff!! There is convenient parking and club level had snacks and drinks out, even outside their regular hours. Helpful when hitting the road again whilst still dark...

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Helpful?
Thank CtownKelehers
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear CtownKelehers, Thank you for writing about your recent stay. I am sorry that you had to come and go so quickly!! Next time, we would love for you to stay awhile. I do hope you enjoyed the Thanksgiving holiday - even though it was on the road. Warm regards, Julie Martin

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Enjoy a warm welcome at Sheraton Syracuse University Hotel & Conference Center. Located on the scenic campus of Syracuse University, we'll keep you close and connected to the best of Central New York. ... more   less 

Additional Information about Sheraton Syracuse University Hotel & Conference Center

Address: 801 University Ave, Syracuse, NY 13210-1720
Region: United States > New York > Finger Lakes > Syracuse
Price Range: €160 - €277 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Syracuse University Hotel & Conference Center 3.5*
Number of rooms: 235
Reservation Options:
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Also Known As:
Sheraton Syracuse University Hotel Syracuse
Sheraton Syracuse University Hotel And Conference Center
Syracuse Sheraton
Hotel Style:
#6 Business Hotel in Syracuse
#6 Family Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Syracuse University Hotel & Conference Center staff and other travellers.
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Questions? Get answers from Sheraton Syracuse University Hotel & Conference Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 8th floor and it was peaceful with a nice city view.”
 of 5 bubbles susanw253, 17 Oct 2016 | Read review
“The excutive floor worth the upgrade”
 of 5 bubbles Faten_basilos, 4 Oct 2016 | Read review
“Pay extra for the club floor well worth it !”
 of 5 bubbles EJZ1, 12 Aug 2016 | Read review
“The Club Floors (8&9) had great views of the campus & city.”
 of 5 bubbles Rfrancis11, 10 Aug 2016 | Read review
“I stayed on the 7th floor & loved the scenery.”
 of 5 bubbles FyreGal043, 14 Jul 2016 | Read review
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