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Crowne Plaza Hotel

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Traveller (190)
Room & Suite (95)
Dining (10)
Overview
  • Excellent25%
  • Very good39%
  • Average20%
  • Poor9%
  • Terrible7%
Travellers talk about
“library lounge”(18 reviews)
“rain shower”(32 reviews)
“floor number”(14 reviews)
Free Wifi
Parking
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Bar/Lounge
3 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (727)
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341 - 345 of 713 reviews
Reviewed 31 July 2013

Staff and guest services are excellent! First impression is very good. To drive to the hotel is a bit awkward, and parking lot is a multi-level one located next to the hotel (convenient, but nice to know in advance it's there). The elevators are interesting......More

Thank Martin R
Response from Kelly C, Front Office Manager at Crowne Plaza HotelResponded 21 August 2013

Greetings Martin R, Thank you for your wonderful review! We are excited to hear that you enjoyed our breakfast package option. Our elevators are very unique, but have a time savor purpose to them. We are happy to hear that you found a good use...More

Reviewed 29 July 2013

Well , this hotel is good if your looking for a nice room , clean and spacious with a comfy bed, BUT if you NEED the rest in the end of the day you'll find a problem: the AC units of the rooms has the...More

1  Thank Ofir Y
Response from Kelly C, Front Office Manager at Crowne Plaza HotelResponded 21 August 2013

Greetings Ofir Y, Thank you for sharing your review here on TripAdvisor! All feedback is taken very seriously. We apologize for all of the noise issues that disrupted your stay. We looked up what room you were in and had engineering take care of your...More

Reviewed 29 July 2013

I recently stayed here for an overnight business trip. At first glance, the hotel seemed a bit run down from the outside but once inside the hotel, it was clean and modern. My room was comfortable and clean. Where I think there could be improvements...More

Thank Longmich
Response from IHGCare, Guest Relations Manager at Crowne Plaza HotelResponded 14 August 2013

Dear Longmich, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We are pleased to you found our hotel comfortable and clean. It is regrettable you were not satisfied with the room service and your...More

Reviewed 22 July 2013

Accommodations were exceptional, clean, spacious, luxurious rooms at affordable rates. Executive lounge offering appetizers and breakfast. Syracuse itself is a quaint little town with a lot of heart, friendly people and many places to enjoy a meal out. Great shopping malls.More

1  Thank Ventic
Response from Kelly C, Front Office Manager at Crowne Plaza HotelResponded 16 August 2013

Greetings Ventic- Thank you for such a wonderful review! Syracuse is definitely a charming and up and coming city, we are proud to be here! Reviews such as yours are one of the many reasons on why we love coming to work every day. Thank...More

Reviewed 22 July 2013

Front desk personnel very polite, extremely helpful, answered any questions I had and e-mailed me to let me know I had left an important folder in the lobby and sent it to me by Fed Ex. Wonderful overall experience. Elevator system unique and very efficient.More

Thank Scott G
Response from Emilie L, Manager at Crowne Plaza HotelResponded 13 August 2013

Greetings Scott G, Thank you for your kind words and sharing with everyone on TripAdvisor! We appreciate the compliments towards the Front Office staff and are happy to know that we took great care of your folder. Hopefully you can visit us again in the...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$120 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Syracuse
Room types
Non-Smoking Rooms
Details
Price range
US$120 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Syracuse
Room types
Non-Smoking Rooms
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Traveller (190)
Room & Suite (95)
Dining (10)
Business Centre & Event Rooms (3)
Questions & Answers
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Penny R
30 June 2017|
AnswerShow all 2 answers
Response from Penny R | Reviewed this property |
Do you know what the site is??
0
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Juliesuebrian
11 January 2017|
AnswerShow all 2 answers
Response from Joanne339 | Reviewed this property |
Hi, I am not sure it would be best to contact the hotel. I just went there for a luncheon. So I am not sure if they are animal friendly.
1
Vote
jjoer13447
5 August 2016|
AnswerShow all 2 answers
Response from BarbaraandThoma... S | Reviewed this property |
Sorry- I can't speak to the Executive Lounge. The hotel was undergoing some significant water main construction (the city was doing this) and there was no access to any Executive Lounge. I don't think they have one anymore.
0
Votes
Room Tips
"Ask for a room on the 19th floor overlooking the city -- great views!"
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"High floors have a great view!"
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"the building is cylindrical: the on highway side faces away form the city and is quieter.."
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"Ask for room opposite of freeway to cut down on noise."
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