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I have stayed at this property many times however this last stay was by far the best because of the attention to detail by new owners and new management.
My gut feeling is that the change in ownership had much to do with the very...More
I stayed one night at the Crowne Plaza recently for a work conference. I was pleasantly surprised by the quality and updated decor. Check-in was a breeze and I was given a complimentary beverage (wine/beer) coupon. My room was small but extremely clean with a...More
Response from General M, Manager at Crowne Plaza HotelResponded 19 June 2017
Thank you for taking the time to review our hotel. We know our proximity to the highway can cause some noise for our guests, as you mentioned we do offer sleep kits to assist, we are also working on updating our property to help...More
This hotel is located at the heart of Syracuse. It is closer to the Rosamond Gifford Zoo, Webster Pond, Asian Stores and Destiny Mall. We got the 2 double bed. It is gorgeous and modern. The room is a little tight and the bathroom is...More
Thank Philip Cha N
Response from General M, Manager at Crowne Plaza HotelResponded 14 June 2017
Philip Cha N
Thank you for letting us know about your recent experience, I'm sorry to hear about the issues you encountered. if you end up returning to our property, please don't ever hesitate to contact us with any guest room issues, even at 1:00...More
I stayed overnight during a trip to Syracuse. The check in process was pretty easy, but slow. You get a voucher for a complimentary beverage of your choice which was a great perk! The customer service at the front desk was meh, not very friendly...More
1 Thank 321Vivian
Response from General M, Manager at Crowne Plaza HotelResponded 12 June 2017
Thank you for such a detailed review. We appreciate the feedback, it helps us learn our strengths and weakness. I will be discussing with our staff each point you have made. We hope to see you again during your next trip to Syracuse.
I stayed at this hotel last minute because of a schedule change in my trip. Checked in very late in the evening thru Priceline. They didn't hold the discounted rate against us (Which I hear it can happen at some places.) Staff was very attentive...More
1 Thank Has2bJustRight
Response from General M, Manager at Crowne Plaza HotelResponded 7 June 2017
We are so glad your stay (though short) was enjoyable. Thank you for letting our future guests and us, know how we are doing. I also want to just caution on street parking, as its typically only free during holidays, weekends, and after certain...More
US$114 - US$299 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#11 Business Hotel in Syracuse
Non-Smoking Rooms ,
Number of rooms
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Sorry- I can't speak to the Executive Lounge. The hotel was undergoing some significant water main construction (the city was doing this) and there was no access to any Executive Lounge. I don't think they have one anymore.
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"Room on the 10th floor only had a walk in shower, which had to be walked into to access the toilet and close..."