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Holiday Inn Express Syracuse Airport

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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Holiday Inn Express Syracuse Airport
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222 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Syracuse Airport
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Showing 219: English reviews
Reviewed 13 November 2016 via mobile

We stayed here the night before leaving for Mexico . Was very close to the Syracuse airport . The man at the front desk was very helpful . I accidentally got sparkling water from the sofa machines and he took them back and I was able to get regular water . Very clean and offered a free shuttle ride to...

Thank Sarah B
Canton, Georgia
Reviewed 10 November 2016

I have visited this property before on business and always enjoy coming back. The staff is so friendly and welcoming. The beds are comfortable and rooms are oversized. I like the addition of the Keurig coffee makers. This is a perfect location if you need to be close to the airport - as well as restaurants and shopping (check out...

Thank odomkim
Reviewed 7 November 2016

We were able to get this room at a discounted rate with a coupon. If we had paid full price ($179.99) we would have surely pulled our travel weary bodies back into the car and gone elsewhere. Housekeeping was the problem. There is no way our room had been vacuumed. There were bobby pins and a bottle cap on the...

Thank 1BJ1987
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear 1BJ1987, Thank you for your feedback regarding your stay at Holiday Inn Express N Syracuse Arpt, NY. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about breakfast and the in-room coffee maker. However, we’re sorry we fell below your expectation regarding housekeeping, carpet condition and the...

Sherburne, New York
Reviewed 13 October 2016

The folks at Holiday Inn Express were very polite and attentive. We had to call for directions (no Iphone) and they were happy to assist. The room smelled like smoke; but the desk was quick to give us a different room that was spotless and had no odor. The shuttle service is a real plus; and the charge to leave...

1Thank Pat S
Long Island City, New York
Reviewed 3 October 2016 via mobile

Stayed at this hotel October 1-3, and arrived before check in time. First room smelt like smoke (and it is a non smoking room) Was told someone else was given the room but denied it for the same reason. so we were about to call the front desk until housekeeper, Jerri, came to help. She offered to strip the beds...

Thank Ilovetapdancing6
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Ilovetapdancing6, Thank you for taking the time to share your recent experience at our hotel and for choosing to stay with us. While we are pleased with your kind regards toward our hotel location, dining experience during breakfast, elevator and housekeeping staff, Jerri, it is regrettable that you were not able to fully enjoy your stay with us due...

Reviewed 23 September 2016

An older vintage HI Express hotel located conveniently near the airport. Flew in around dinner time, hungry and tired. Plenty of restaurants nearby to chose from. Considering the age of the hotel, there aren't enough outlets and no USB charging ports, aka bring your own adapter. My room did not have a desk to work at so keep that in...

Thank Peter S
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Peter S, Thank you for staying with us and submitting your review. I am pleased to note that you liked the convenient location, pleasant staff and basic features of the hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I am sorry your room...

Kingston, Canada
Reviewed 12 September 2016

Located just a short drive to the airport, this Holiday Inn is very convenient for air travelers. It has a shuttle if you need one and is very close to fast food restaurants or places like Applebee's etc. I may sound like a broken record when it comes to the Holiday Inn Express but I consistently know what to expect...

Thank Cancun61
Silver Spring, Maryland
Reviewed 4 September 2016

This hotel has little to recommend it, beyond its location near Interstate 81. I gather that it is also near the local airport, and we came across people who were using it because of its proximity to the New York State Fair. It is also near a couple of decent local restaurants (an Italian restaurant and a family-owned tavern), as...

Thank CharlesEliot
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear CharlesEliot, Thank you for taking time to write your review about our hotel. We are glad you regarded our location convenient from the Interstate and airport and found our rooms and beds to your liking. On the other hand, we are sincerely sorry if the lack of towels and lack of noise insulation were a let down during your...

Reviewed 30 August 2016 via mobile

We were on the 3rd floor at this hotel the beds are absolutely horrible! Hard and you can feel EVERY SPRING in BOTH beds in our room.... terrible nights sleep. DONT waste your money here. I filled out the comment review card and handed it to check out and they didn't even ask how our stay was or look at...

Thank Lar F
ConradAS, General Manager at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for taking the time to share your experience. We appreciate the opportunity to learn from our guests. We have recently completed installing quilted mattress pads on all of our king beds and are waiting for the pads for the queen beds. The reviews with the pads have been positive. Please accept our apologies for the staff not asking...

Reviewed 29 August 2016 via mobile

I stay at hie for the usually warm pools and refrigerator. Pool was excellent, really warm. Unfortunately only some rooms have refrigerators. Ours didn't. Room was really silent. Not enough outlets Staff super nice Breakfast was usual hie

Thank maddyrealtor

48 photos of this hotel

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07/05/2017 08/05/2017
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
New Syracuse airport hotel offers comfort and convenience. Indulge yourself by staying at the new Holiday Inn Express Hotel & Suites Syracuse near the Syracuse Hancock International Airport (SYR). Our convenient hotel is located right at the entrance of the airport to accommodate your travel needs. Families will love staying at our hotel in Syracuse, New York, situated near the intersection of Col. Eileen Collins Blvd. and South Bay Road. This location offers fast access to many local attractions including the Carousel Center Mall, the Museum of Science and Technology and the Landmark Theatre. Other nearby attractions include the Rosamond Gifford Zoo, Syracuse University, Oneida Lake, Iron-Girl Triathlon and historic Armory Square. Business travelers appreciate the accommodations provided at our Syracuse Airport hotel. Located at the entrance to the airport, this hotel also provides close proximity to local companies such as Lockheed Martin, Syracuse Research Corporation, Cooper Crouse-Hinds and Anheuser-Busch, Inc. In addition, we provide meeting space for up to 15 people as well as business services, which include a fax machine, copier, printer and free high-speed, wireless Internet access. While staying at our Syracuse hotel, enjoy our choice amenities that include an indoor pool, a fitness center and our complimentary hot breakfast bar. Book your reservations now to get our great hotel deals and rates. ... more   less 

Additional Information about Holiday Inn Express Syracuse Airport

Address: 5418 S Bay Rd, Syracuse, NY 13212-3801
Region: United States > New York > Finger Lakes > Syracuse
Price Range: €111 - €186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Syracuse Airport 2.5*
Number of rooms: 95
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Also Known As:
Holiday Inn Express Syracuse Airport Hotel Syracuse
Holiday Inn Syracuse
Syracuse Holiday Inn
Hotel Style:
#9 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Syracuse Airport staff and other travellers.
5 questions
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Questions? Get answers from Holiday Inn Express Syracuse Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor rooms require future renovations.”
ohnrn, 10 Apr 2017 | Read review
“Great staff, constantly clean and well appointed”
RandBSpokane, 18 Mar 2017 | Read review
“Best at end of halls--2nd or 3rd floor.”
DaveS895, 28 Nov 2016 | Read review
“I travel with a short 3 foot extension outlet strip. It was useful because there weren't enough available outlets in the room.”
petersU3577DA, 23 Sep 2016 | Read review
“top floor is probably the quietest”
chriscO104AD, 21 Jul 2016 | Read review
5 of 5
US$123* /night
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