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All reviewsdead endpancake machinecinnamon bunsbagelsquiet locationpool and hot tubhorse shownice breakfastexercise roomwould stay here againstate fairgreat stopbusiness centeroff the highwayfree internetrooms were clean and comfortablenew york
My husband and I stayed here while driving to Canada. This was a fairly new hotel with a wonderful breakfast. There was very few guests there that night so it was very quiet. We enjoyed using the pool and hot tub. Not much around- had...More
Thank Heather D
Response from Michael F, General Manager at Holiday Inn Express Syracuse / FairgroundsResponded 26 May 2017
Thank you for your review! We appreciate you staying with us and sharing your experience.
The stay started well for our group, even though they messed up some room assignments. One room in our group had a messed up toilet. They were told there was no maintenance people that work on weekends and had to change rooms. That was extremely...More
Response from Michael F, General Manager at Holiday Inn Express Syracuse / FairgroundsResponded 24 May 2017
On behalf of the hotel, I first and foremost apologize for the situation members of your group were confronted with. We were honored to be chosen as the host hotel for your group and excited to have this high profile tournament nearby.
Any room assignment...More
Clean hotel, helpful staff, very nice breakfast with lots of food options -- what more could you ask? Easy access to thruway without all the noise. Clean room and great parking. Would definitely come back if the need arose.
Response from Michael F, General Manager at Holiday Inn Express Syracuse / FairgroundsResponded 19 May 2017
Thank you for your positive review of our hotel. I am pleased to know you enjoyed your stay with us and that our team was helpful to you. We truly hope you will join us again your next time through!
Although the room I stayed in was nice, the pet policy was NOT explained to me when I made my reservation over the phone. Prior to my check out I offered to have my room inspected and I had an unanticipated $50.00 charge, non-refundable, added...More
Response from Michael F, General Manager at Holiday Inn Express Syracuse / FairgroundsResponded 8 May 2017
I'm sorry to see your experience resulted in a low score for our hotel.
Like a majority of hotels, any time a pet is brought into the hotel for an overnight stay, it typically comes with a fee. This fee was acknowledged in your signature...More
This is a strange Hotel. It's located in the boonies with nothing in walking distance to eat, drink, or do and it's a good 10 minute drive to anything. Hotel sits in an industrial area. Hotel itself is very basic. Carpet in my room was...More
Thank Doug G
Response from Michael F, General Manager at Holiday Inn Express Syracuse / FairgroundsResponded 26 April 2017
Thank you for your feedback. While our location may seem to be in the "boondocks" as the hotel sits in a large field space, we are minutes from major area destinations including the nation's 6th largest mall, the NYS Fairgrounds, and numerous industrial/commercial businesses. In...More