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Candlewood Suites Syracuse Airport

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#12 of 31 Hotels in Syracuse
Certificate of Excellence
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1 room 2 adults 0 children
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Candlewood Suites Syracuse Airport
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247 Reviews from our TripAdvisor Community

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Reviewed 2 weeks ago via mobile

Stayed here and in three short years since last visit, it's taken a beating. First room was dirty. Second room had cigarette burns in bathroom counter and a crack in the tub. The repairs are done poorly and hallways needed vacuuming. Nice ladies to greet us but overall..blah and disappointing.

Thank schmotz
Reviewed 3 weeks ago

this is a wonderful place to stay with a great family atmosphere. They have three front desk workers that share the duty all are friendly all are knowledgeable all bake cookies for you every night, No matter what the problem is they are fast to deal with it friendly to everyone. We had a fire alarm go off one night...

Thank Jay M
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Jay M, I can not express our appreciation for such a wonderful boasting review of my team and my self! You hit the nail on the head when you said this is our home and we are glad you come to visit. When your on the road all the time hotel after hotel, you just want to be at home,...

Poland,New York,USA
Reviewed 21 March 2017

Candlewood Suites is very convenient to the airport, and a nice facility. Room was clean, and neat. Very close to airport, and has free parking, with a shuttle. Two bed room, with mini kitchen, refrigerator, coffee maker. Comfortable chair, with counter/desk type table. Check in is quick, and easy. Highly recommend this for convenience to the airport.

Thank Rmooney121
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Rmooney121, We are so glad you found our property so convenient and our in room amenities to help make you feel right at home. We strive to make your experience with us nothing less of clean and comfortable! We look forward to your next visit to Syracuse! Meg Campbell - General Manager

Reviewed 22 February 2017 via mobile

Unfortunately, when we called to get information about the hotel BEFORE we booked the hotel, we were told there was a pool. So we went ahead and booked with booking.com. As we arrived to the hotel, we checked in early, so that we were able to make room in our vehicle for our children (3 year olds) before spending the...

Thank JSimons24
IHGService, Guest Relations Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear JSimons24, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding our facilities and staff. Your feedback is...

Ottawa, Canada
Reviewed 19 December 2016

We quite often stay at this hotel when visiting Syracuse. We love having the kitchenette when staying for a couple of days. They always have a free bag of microwave popcorn in the room. Great location, minutes from the airport and Destiny USA mall. They have a free Airport shuttle. Minutes from state thruway to head to Waterloo Outlets about...

1Thank Roger C
Gananoque, Canada
Reviewed 12 December 2016

Stayed Dec 9th and 10th to attend SU basketball game. Stayed in room 307. This was one of the rooms that had been redone. New furniture, carpet etc. Did a great job freshening up the room. Once again Nancy and Megan make your stay like you are staying in your own home. Friendly and always trying to make your stay...

1Thank BlakeRichardson
Rowland Heights, California
Reviewed 1 December 2016

We were placed at the Candlewood by American Airlines due to some faulty mechanical issues with our plane. This is your basic motel near the airport. The room is old (very freshly painted as you can smell the paint all over the property) and it has no food services. The good: only 5 minutes to the airport, the staff is...

Thank BigFishDiveClub
IHGService, Guest Relations Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear BigFishDiveClub, Thank you for your feedback regarding your stay at Candlewood Suites Syracuse Arpt North Syracuse, NY. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and for finding our location to be convenient. However, we’re sorry we fell below your expectation regarding the...

Cleveland, Ohio
Reviewed 15 November 2016

Pleasantly surprised. Very clean quiet studio on the first floor with easy access to a nice pet area nearby. A good value. On arrival we received a Personalized Hershey Bar and two bottles of water .The studio unit included a full sized fridge, a stove , coffee maker, plates , silverware and toaster among other necessities for an extended stay....

Thank Susan M
Northern NJ
Reviewed 5 October 2016

Adequate lodging, clean, but a tad outdated. Room was a bit musty, smelled like it had been freshly painted. It got the job done for a quick overnight stay. Comfy bed and pillows. A bit pricy for what it offers.

Thank SammySeal
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

SammySeal, Thank you so much for taking the time to review us on Trip Advisor. We look forward to having you return and enjoy our updated rooms! Thank you,

Reviewed 19 September 2016

We always stay at this hotel when visiting family in the Syracuse area. The Ritz it's not, but we have found it clean, comfortable and with friendly staff. We like the kitchenette so we can enjoy a leisurely breakfast, or a simple snack at night. It's convenient location off I-81 has many restaurants and shops nearby. It also offers a...

Thank delawaremir
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

delawaremir, It is great to hear the you ALWAYS stay with us when you are in the area! Your loyalty makes our team feel very rewarded knowing there hard work pays off! Seeing that we have a terrific friendly team who helps keep everything clean and comfortable for you is our mission! We look forward to seeing you soon on...

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  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Come and experience our Comforts of Home Bedding Collection. We are the closest hotel to the airport. This quiet gorgeous hotel is not only neighboring Hancock International Airport (SYR), but also offers easy access to I-81 and I-90, which gives you convenient access to all of Syracuse including Syracuse University, The Carrier Dome, The New York State Fairgrounds, Carousel Center-DestiNY USA, The OnCenter, and much more.Candlewood Suites-Syracuse Airport offers 124 spacious suites with amenities including full kitchens, DVD players, and free high-speed Internet. The Candlewood Suites hotel features a large and well equipped fitness center, free guest laundry, as well as the Candlewood Cupboard. Candlewood Suites-Syracuse Airport also gives you a variety of restaurants within walking distance of the hotel as well as access to our complimentary Airport Shuttle providing transportation to the airport or any of the immediate area restaurants. Pets are welcome with a fee.Current vaccination record must be shown, and pet policy must be signed at check-in. Typically room cleaning once checked in, is provided once every 7 days. Visit with our friendly Guest Service Representatives for information on Syracuse anytime as our Front Desk is open 24 hours day. ... more   less 

Additional Information about Candlewood Suites Syracuse Airport

Address: 5414 S Bay Rd, Town of Salina, Syracuse, NY 13212-3801
Region: United States > New York > Finger Lakes > Syracuse
Price Range: €92 - €140 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Syracuse Airport 2.5*
Number of rooms: 124
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Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites
Hotel Style:
#4 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Syracuse Airport staff and other travellers.
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Questions? Get answers from Candlewood Suites Syracuse Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great coffee downstairs in the cafe”
jaymB5045ON, 8 Apr 2017 | Read review
“All rooms are good”
BlakeRichardson, 12 Dec 2016 | Read review
“First floor near end of hall if you have a pet.”
susanmQ6019SJ, 15 Nov 2016 | Read review
“any room would be a good one”
942jasonh, 29 Feb 2016 | Read review
“If you will need ice turn the ice maker on in your freezer.”
107thereset, 9 Feb 2016 | Read review
5 of 5