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BEST WESTERN Syracuse Airport Inn

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BEST WESTERN Syracuse Airport Inn
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505 Reviews from our TripAdvisor Community

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Showing 499: English reviews
Frankfort, New York
Reviewed 1 week ago

Location is the key for this location and the owners have obviously played this out to the max. This USED to be an OK place to Park and Ride,,,,,,,,,it's gotten pretty seedy over the years. Still....when you are coming in late or leaving early, it's the only game on town. To the Owners of this chain...PLEASE renovate!

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Helpful?
Thank tapper54
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear tapper54, Thank you for taking the time out of your busy schedule to review Hotel on Trip Advisor following your recent stay at the Best Western Syracuse Airport Inn. I am disappointed we failed to handle all of your requirements in a satisfactory manner and I appreciate your constructive critique of our performance. You have alerted us to an...

Cincinatti, United States
Reviewed 1 week ago

Flight got canceled due to weather in Snoacuse. Delta put me up at Airport BW. This happened with many others by the number of people in the lobby checking in with airline vouchers. The staff handled this rush surprisingly well. In talking with some of the staff this seemed par for the course, as they are typically slammed when weather...

Review collected in partnership with Best Western
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Helpful?
Thank 872brentc
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear 872brentc, Thank you for your cooperation in taking the time to review our Hotel on Trip Advisor following your recent visit to the Best Western Syracuse Airport Inn. I am disappointed that we failed to give you the fine accommodations and consideration we strive for with all our guests – the type of service we pride ourselves in. Please...

Fort Drum, New York
Reviewed 1 week ago

Rooms need updating more specifically the bathrooms need remodeled they were old and dated. For the price of the room it should have been a better quality. The beds were hard and the room was not as nice as lower priced rooms I have stayed in

Review collected in partnership with Best Western
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Helpful?
Thank April P
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear April P, Thank you for your cooperation in taking the time to review our Hotel on Trip Advisor following your recent stay at the Best Western Syracuse Airport inn. I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement. We appreciate...

Ottawa, Ontario
Reviewed 1 week ago

We stayed here as we could leave our car for the week we were away and its proximity to the airport. Older Inn, friendly staff, rooms were clean. I cut myself on a nail sticking up on the desk. When I contacted the front desk, they send up a maintenance man who handed me the hammer to fix it –...

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Helpful?
Thank Robert S
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Robert S, Thank you for your cooperation in taking the time to review our Hotel on Trip advisor following your recent stay at the Best Western Syracuse Airport inn. I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement. We appreciate...

Bellingham, Washington
Reviewed 4 weeks ago

Stayed here one night for the convenience of being next to the airport. Checked in at 7pm. The one desk attendant was overly busy, but very competent. Our door keys did not work and a maintenance guy let us in. This meant we could not both leave the room during our stay or we'd get locked out. Since we were...

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1Thank charisboof
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear charisboof, Thank you for taking the time to review our Hotel on Tripadvisor following your recent visit to the Best Western Syracuse Airport Inn. I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement. We appreciate your kind comments about our...

Upstate NY
Reviewed 17 December 2016

We had flight delays and were up for 20 hours. Got to the hotel at about 2 AM. No one had our room reserved for the next day. Asked for a late check out. No. Ended up paying for two nights to stay there for 12 hours. Stay anywhere but here.

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Helpful?
Thank scubafc
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear scubafc, Thank you for reviewing our Hotel on Tripadvisor following your recent stay with us at the Best Western Syracuse Airport Inn. I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement. We appreciate your patronage and hope you will stay...

Stuttgart, Germany
Reviewed 13 December 2016

I stayed here to avoid snow with my airplane travel. The staff was great. The room was clean and decorated nicely. The bed was extremely comfortable. This hotel is a 2 minute walk from the Syracuse airport, very convenient.

Review collected in partnership with Best Western
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1Thank Sarah T
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Sarah T, Thank you for taking the time out of your busy schedule to review our Hotel on Tripadvisor following your recent stay with us at the Best Western Syracuse Airport Inn. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction....

Portland, United States
Reviewed 13 December 2016

Staff is wonderful, helpful. Shuttle drivers are excellent, even though they make endless trips back and forth to the airport. Great location at the airport. Average amenities. Could use a bit of updating for the price. But overall, a good stay.

Review collected in partnership with Best Western
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Helpful?
Thank F7354GAjenniferg
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear F7354GAjenniferg, Thank you for taking the time out of your busy schedule to review our Hotel on Tripadvisor following your recent stay with us at the Best Western Syracuse Airport Inn. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We...

Alameda, United States
Reviewed 1 December 2016

Very convenient to the airport. Restaurant provides excellent evening meals. Room was large and roomy, with microwave and refrigerator at no extra charge. Had to look to find wall outlets to charge cell phones and tablets, but this was easily overcome. Very nice and friendly service in the dining room

Review collected in partnership with Best Western
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Helpful?
Thank David L
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear David L, Thank you for your cooperation in taking the time to review our Hotel on Tripadvisor following your recent stay with us at the Best Western Syracuse Airport Inn. Your comments on our performance were most generous and shall be passed onto the appropriate staff members. It is always gratifying to know that our efforts were effective and...

Friendsville, United States
Reviewed 29 November 2016

location is excellent if you are using the airport. Friendly staff, went the extra to make sure we had a pleasant experience. Check in was super easy, Clerk was helpful, room was average but comfortable, Lounge staff was excellent and we ordered appetizers which were delicious.

Review collected in partnership with Best Western
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Helpful?
Thank tracylU4497TR
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear tracylU4497TR, Thank you for taking the time out of your busy schedule to write such a complimentary review of our Hotel following your recent stay with us at the Best Western Syracuse Airport inn. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities

Additional Information about BEST WESTERN Syracuse Airport Inn

Address: 900 Col Eileen Collins Blvd, Syracuse Hancock International Airport, Syracuse, NY 13212-3913
Region: United States > New York > Finger Lakes > Syracuse
Price Range: €96 - €122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Syracuse Airport Inn 2.5*
Number of rooms: 95
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Also Known As:
Best Western Syracuse Airport Hotel Syracuse
Best Western North Syracuse
Syracuse Best Western
North Syracuse Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Syracuse Airport Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN Syracuse Airport Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The only good thing i can say about this place now is that it is convenient for early or late flights.”
 of 5 bubbles tapper54, 16 Jan 2017 | Read review
“Ask for a Main Floor room”
 of 5 bubbles C8363XAroberts, 10 Jan 2017 | Read review
“Pick another hotel”
 of 5 bubbles scubafc, 16 Dec 2016 | Read review
“The rooms with two double beds are much larger than the room with one king.”
 of 5 bubbles 798WilliamS, 7 Nov 2016 | Read review
“First floor toward back of hotel”
 of 5 bubbles 387virginias, 2 Nov 2016 | Read review
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