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Quality Inn & Suites Downtown

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Quality Inn & Suites Downtown
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89 Reviews from our TripAdvisor Community

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Showing 86: English reviews
Reviewed 4 October 2016

Beautifully, updated hotel in downtown Syracuse. Walking distance to many restaurants. Very nice staff, clean rooms. The continental breakfast has a great selection from waffles, cereals to fruit. Lots of parking on premises

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Helpful?
Thank LorYou
Viraj P, General Manager at Quality Inn & Suites Downtown, responded to this review

Hello LorYou, Thank for your feedback and enjoying our amenities. Thank you Viraj

Ontario
Reviewed 4 October 2016

Stayed here for the Italian Festival - 6 minute walk. Rooms are newly refurbished and are more than adequate. Our room was a little on the small side but clean. I had some car troubles and the desk manager Chirag went out of his way to help us. Would stay here again.

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Helpful?
Thank MrTT
Viraj P, General Manager at Quality Inn & Suites Downtown, responded to this review

Hello MrTT, Thank you for staying with us. We glad to that like our newly renovated room and our staff service. Hoping to see you again if you are in town. Thank you Viraj

New Jersey
Reviewed 3 October 2016 via mobile

Let's be honest this is a motel not a hotel, meaning all rooms have outside doors not into the lobby. There's no restaurant or bar on site and the proximity to downtown restaurants (Armory plaza) and bars is a car ride or a taxi ride, NOT walking distance. If I knew this I probably would have stayed elsewhere. Now, having...

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Helpful?
Thank jerseydiver
Viraj P, General Manager at Quality Inn & Suites Downtown, responded to this review

Thank you for staying with us and sharing your feedback! I apologize that your stay was less than satisfactory. I'll share your concerns with the rest of our team and be sure to implement solutions to ensure that future guests do not experience these issues. We hope you'll choose us again when you visit Syracuse! Thanks again for letting us...

Glasgow, United Kingdom
Reviewed 1 October 2016

This is a lovely hotel within walking distance to downtown to all bars resteraunts etc was very clean quiet and a decent size room . It also has a vending machine which was very handy I would also like to point out the pricing is very good with a decent hot and cold breakfast.

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Helpful?
Thank Barbara_C187
Viraj P, General Manager at Quality Inn & Suites Downtown, responded to this review

Hi Barbara, We are glad that you enjoyed your stayed along with experiencing our amenities. Hoping to see you again if you are in town. Thank you Viraj

Hershey, Pennsylvania
Reviewed 29 September 2016

Had some reservations as I don't usually stay at Quality Inns. Picked it based on reviews and proximity to SU campus (son and I in for SU game). Close to the Dome, close to Destiny Mall, close to Heid's Hot Dogs in Liverpool, close to Columbus bakery (both must do's while in Syracuse!). Clean place, very nice renovations.. good solid...

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Helpful?
Thank hershey17036
Viraj P, General Manager at Quality Inn & Suites Downtown, responded to this review

Hello Herhey17036 Thank you for staying with us and leaving us a comment. We are glad that you enjoyed our hot breakfast along with our location which is close to major places in town. Hoping to see you again. Thank you Viraj

Reviewed 25 September 2016 via mobile

Despite the renovations this hotel/ motel made a negative appearance. From the bird feathers outside the parking lot to the sticky counters this place lacked quality. What it did have was the shakey elevator and a convenient location to the Erie Canal Museum.

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Helpful?
Thank Doris B
Viraj P, General Manager at Quality Inn & Suites Downtown, responded to this review

Thank you for staying with us and sharing your feedback. I apologize that we weren't able to meet your expectations. We're currently working on either fixing the elevator or replacing it completely. The issue should be addressed shortly, so that guests will not be inconvenienced in the future. In addition, we recently repainted the exterior and have received positive feedback...

Chicago, Illinois
Reviewed 25 September 2016

Best location in SYRACUSE DoWnToWn , friendly staff, Good food, Mini Refrigerator and coffee Maker. Very clean and convenient, Good option for car travelers and who also travel by train. Close to university so its convenient for parents as well

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1Thank Minn1477
Reviewed 21 September 2016

Traveled from Baltimore for a September wedding. The bride had personally checked this place out and gave the thumbs up for it being a good rate and not too bad of a room. After 5 hours of driving, I was really looking forward to checking in and relaxing. The curb appeal left much to be desired. It was dark and...

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Helpful?
Thank Michael-Alan G
Viraj P, General Manager at Quality Inn & Suites Downtown, responded to this review

Thank you for staying with us on your trip to Syracuse. Also thank you for posting your feedback. I shared your experience with the rest of our team to ensure we improve in the future. I apologize that we were unable to meet your experiences. I assure you that this is not the norm. The exterior painting work that you...

Ithaca, New York
Reviewed 15 September 2016

The Room was very Nice with Black Marbled Tables and Big High Beds. They have a Mini Refrigerator and they have a Small Coffee Maker with Complimentary Coffee and Tea Bags. The room does come with a Hair Dryer. We also got Complimentary Shampoo, Conditioner, Shower Gel and a Bar Soap. This Hotel has CABLE AND HBO. The Bathroom has...

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Thank Christine M
Reviewed 13 September 2016

Clean renewed downtown hotel close to SU campus and downtown businesses. This nice hotel is a great place for parents to stay a short time while visiting their students in college. Clean, bright and convenient. A nice new option for Syracuse.

Review collected in partnership with this hotel
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Helpful?
Thank Kathywill
Viraj P, General Manager at Quality Inn & Suites Downtown, responded to this review

Hi Kathy, Thank you for staying with us and leaving us a comment. Thank you Viraj

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
A select-service hotel located in downtown Syracuse, NY. The hotel is located less than 1.5 miles to all major area hospitals, 0.5 miles to Armory Square (where there are many bars and restaurants), and 1.2 miles from Syracuse University. We are the best value in downtown Syracuse. Get a beautiful room at a beautiful price. ... more   less 

Additional Information about Quality Inn & Suites Downtown

Address: 454 James St, Syracuse, NY 13203-2225 (Formerly Econo Lodge Downtown)
Region: United States > New York > Finger Lakes > Syracuse
Price Range: €74 - €127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Downtown 2.5*
Number of rooms: 47
Reservation Options:
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Also Known As:
Econo Lodge Syracuse
Syracuse Econo Lodge
Hotel Style:
#2 Best Value Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Downtown staff and other travellers.
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1 month ago

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Questions? Get answers from Quality Inn & Suites Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on the street side were kind of noisy. There seemed to be a lot of cars without mufflers on this particular night.”
 of 5 bubbles BehryCanary, 27 Mar 2017 | Read review
“The rooms are very small and the layout is tight.”
  • See the close proximate of the door, nice sized TV. Satelite kept conking out though
  • Small desk crammed into corner. Be careful opening bathroom door if someone is at desk. Very tig
  • From the far side of the bed you can see the cramped space between the bed and the dresser
 of 5 bubbles michaelalang2016, 21 Sep 2016 | Read review
“Room 301 was a quick trip up the steps from check in so I opted to skip the elevator. It was a corner room so had a nice view.”
 of 5 bubbles TrackMomof3, 28 Aug 2016 | Read review
“304 was a nice room”
 of 5 bubbles TaraL267, 17 Aug 2016 | Read review
“We liked the second floor, less traffic.”
 of 5 bubbles lswanekamp1, 29 Jul 2016 | Read review
5 of 5