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Crowne Plaza Suffern-Mahwah

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Traveller (87)
Room & Suite (72)
Dining (4)
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Overview
  • Excellent49%
  • Very good36%
  • Average9%
  • Poor2%
  • Terrible4%
Travellers talk about
“koi lounge”(7 reviews)
“front desk”(55 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (439)
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196
145
38
12
18
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196
145
38
12
18
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All reviewskoi loungefront deskwoodbury commonsbreakfast buffetbusiness tripbeautiful lobbynice hotelholiday innwedding weekendlobby arearooms are modernwest pointhotel restaurantthis past weekendconvenient locationbed was very comfortableking room
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21 - 25 of 409 reviews
Reviewed 16 October 2017

The reasons why the stay was disappointing were the following: 1) We requested a king room and a crib, they gave us a room with 2 double beds with very little room to put a crib. The hotel was booked solid, so it's understandable, but...More

Thank Michael K
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 17 October 2017

Dear Michael K, I apologize we fell short of your expectations. This is not what we try to deliver to our guests. Please visit us again and experience what our guests can expect. Bob Wilson General Manager

Reviewed 10 October 2017

This hotel was selected for out of town wedding guests. It is close to 287 with easy access to nearby shopping and restaurants. Rooms were as expected. I did find food in the refrigerator from a previous guest. Breakfast buffet was okay, but get the...More

Thank Pauline D
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 12 October 2017

Dear Pauline D, Thank you for the 4 stars! We all appreciate it and look forward to your return visits. Bob Wilson General Manager

Reviewed 10 October 2017

Just completed a 2 night stay at the Crowne Plaza Suffern after attending a conference that was held there. Overall my stay was decent but if it was not for the conference I would not have picked this hotel. Check in was quick and easy....More

Thank nicotags
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 12 October 2017

Dear Valued Guest, I apologize we did not meet all of your expectations. Your concerns will be addressed with the appropriate departments. Thank you for your comments. Bob Wilson General Manager

Reviewed 29 September 2017 via mobile

Very convenient hotel and very good quality in all aspects. Clean and large rooms, very good sleep quality and parking just by the room. Good access from the main roads. Great for a short stay. Warmly recommended !

Thank Shanij60
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 2 October 2017

Dear Shanij60, Thank you for the 4 stars and very good review. We all appreciate it and look forward to your return visits. Bob Wilson General Manager

Reviewed 22 September 2017 via mobile

In and out business trip. CP Hotel was very well maintained. Room was clean updated and modern. Had great nights sleep in the comfortable bed. Great service and follow up before and after trip. Received text earlier in day as reminder, welcoming me and asking...More

Thank Hayward J
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 25 September 2017

Dear Hayward J, Thank you for the 5 stars and great review. We are pleased you enjoyed our text messaging service. It is so convenient for everyone. We look forward to your return visits. Bob Wilson General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$113 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$113 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (87)
Room & Suite (72)
Dining (4)
Business Centre & Event Rooms (10)
Questions & Answers
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carlonana
13 March 2018|
Answer
Response from choice9 | Reviewed this property |
West Nyack Car Service - Carlos at: (845) 422-0000 or 845-358-3131 it's best to text. About $110.00 including tip. The hotel may also have other recommendations.
1
Vote
Joanna S
21 July 2017|
AnswerShow all 2 answers
Response from Leslie J | Reviewed this property |
The hotel has a shuttle service; however, I don't know all areas to which service is provided. Best bet is to call the hotel directly and inquire. Also, recommend Uber. I would not recommend car rental for driving into... More
0
Votes
Joanna S
21 July 2017|
AnswerShow all 2 answers
Response from HollyY24 | Reviewed this property |
It's about 45 minutes to Manhattan; you can certainly take an Uber. Do you have the address for the Jehovah's Witness headquarters ?
0
Votes
Room Tips
"A good place to stay over night or local event activities."
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"All the rooms are away from the lobby so pretty quiet."
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"If you want a quiet room, ask for one around the outer perimeter; inner rooms face the lounge and it can be..."
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"Accessibility rooms are near the lobby, restaurant and handicapped parking area. Corridors are away from the..."
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