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Crowne Plaza Suffern-Mahwah

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Traveller (87)
Room & Suite (72)
Dining (4)
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Overview
  • Excellent49%
  • Very good36%
  • Average9%
  • Poor2%
  • Terrible4%
Travellers talk about
“koi lounge”(7 reviews)
“front desk”(55 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (439)
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196
145
38
12
18
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196
145
38
12
18
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All reviewskoi loungefront deskwoodbury commonsbreakfast buffetbusiness tripbeautiful lobbynice hotelholiday innwedding weekendlobby arearooms are modernwest pointhotel restaurantthis past weekendconvenient locationbed was very comfortableking room
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111 - 115 of 409 reviews
Reviewed 18 April 2016

Very nice hotel comfortable and quiet, after my spoke to the children across the hall who were having a little to much fun. Room had a fridge but no microwave, also we were provided with 2 bottles of water. On each bottle was, very hard...More

Thank dowds6
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 20 April 2016

Dear dowds6, Thank you for the 4 stars! We all appreciate it. My apologies for the label on the water bottle. This will be addressed. The next time you stay with us, please inquire at the front desk for a microwave. We do have them...More

Reviewed 29 March 2016

I stayed here with my wife on our wedding night. The rooms were very clean, with new furnishings and a mini-fridge. The hotel staff was very helpful, allowing me to check in earlier in the morning before our wedding. My only tip is to ask...More

Thank shaulyaakov
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 31 March 2016

Dear Valued Guest, Congratulations on your wedding! Thank you for choosing the Crowne Plaza Suffern for this special night. Thank you for the 5 stars and top notch review. We all want to wish you and your wife many years of happiness. Bob Wilson General...More

Reviewed 15 March 2016

We stay here every year and have always enjoyed it. This year's stay was fine, just not up to par with previous stays. Our microwave never made it, the towel-holder was broken, and the TV worked only about half the time. None of these were...More

Thank RaeAlby
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 16 March 2016

Dear RaeAlby, I apologize for the few items you mentioned. This was definitely a fluke. I am not sure how these things happened to you. They will be immediately addressed. Please come back and visit us again soon. Bob Wilson General Manager

Reviewed 15 March 2016 via mobile

I chose this hotel because of its proximity to the quaint town of Suffern and I was pleasantly surprised! The hotel grounds are vast, the staff courteous, the room spotless, and the housekeeping/room service staff on point! I recommend taking advantage of the low rates...More

Thank 16rositas
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 16 March 2016

Dear Valued Guest, Thank you for the 5 stars! We all appreciated it. Please come back and visit us again soon. Bob Wilson General Manager

Reviewed 11 March 2016 via mobile

This hotel is beautiful and peaceful. The check in was seamless and the lady at the desk was super nice. The atrium was beautiful with the pond and nice sitting areas. The room doors are on an inside hallway, so noise is at a minimum....More

Thank Amber S
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 14 March 2016

Dear Valued Guest, Thank you for the 4 stars! We all appreciate it. Our housekeepers are trained not to knock on a room if the "Do not disturb" sign is hanging on the outside of the door. This will be addressed with the department. Bob...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$114 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$114 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (87)
Room & Suite (72)
Dining (4)
Business Centre & Event Rooms (10)
Questions & Answers
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carlonana
13 March 2018|
Answer
Response from choice9 | Reviewed this property |
West Nyack Car Service - Carlos at: (845) 422-0000 or 845-358-3131 it's best to text. About $110.00 including tip. The hotel may also have other recommendations.
1
Vote
Joanna S
21 July 2017|
AnswerShow all 2 answers
Response from Leslie J | Reviewed this property |
The hotel has a shuttle service; however, I don't know all areas to which service is provided. Best bet is to call the hotel directly and inquire. Also, recommend Uber. I would not recommend car rental for driving into... More
0
Votes
Joanna S
21 July 2017|
AnswerShow all 2 answers
Response from HollyY24 | Reviewed this property |
It's about 45 minutes to Manhattan; you can certainly take an Uber. Do you have the address for the Jehovah's Witness headquarters ?
0
Votes
Room Tips
"A good place to stay over night or local event activities."
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"All the rooms are away from the lobby so pretty quiet."
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"If you want a quiet room, ask for one around the outer perimeter; inner rooms face the lounge and it can be..."
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"Accessibility rooms are near the lobby, restaurant and handicapped parking area. Corridors are away from the..."
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