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Crowne Plaza, Suffern

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Crowne Plaza, Suffern
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378 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza, Suffern
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Showing 354: English reviews
San Juan, Puerto Rico
Reviewed 18 June 2015

During the past 2 months, I stayed twice at this Crowne Plaza Hotel. Their staff is quite good and attentive. The lobby-restaurant-bar is nice concept with lots of flexibility. Decoration is superior and shows a good taste. Access from JFK airport is easy and relatively quick, through various routes. Rooms service is fine and usually fast. There are a few...

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Helpful?
1Thank TRM0510
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear TRMO510, Thank you for the 5 stars and the great review! We all appreciate it. All of us thank you for the wonderful comments. We look forward to your return visit. Bob Wilson General Manager

Thornhill, Canada
Reviewed 17 June 2015 via mobile

My wife and I travel a lot, for both business and pleasure. We are at the CP in Suffern, NY right now as I write this, for a family wedding--what an incredibly amazing hotel!! From the second you walk into the front lobby and are greeted with a warm smile, to the minute you walk into your well-appointed hotel room...

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Helpful?
Thank keezster
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear keezster, Thank you for the 5 stars and the unbelievable review! We all appreciate it. Please stop by and say hello. It would be an honor to meet you. Bob Wilson General Manager

Tampa, Florida
Reviewed 15 June 2015

This was a business stay for a week's time, had very nice room on first floor but several issues were the cause of the rating that we gave. First, the bathroom had many bugs, including black spider, on several occasions. Second the heater/ac unit runs often and is very noisy. Third, the bed was very uncomfortable - hard and high...

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Helpful?
1Thank gleem
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear gleem, We truly apologize for the troubles you encountered during your stay. We strive to provide the very best in guest service, and we did not live up to this standard for you during your stay. We will address these situations with our staff and coach them so this will never happen again. Again, we apologize for all the...

New York
Reviewed 10 June 2015

Second time visiting this immaculate, serene well kept Hotel. From the nice people at desk, to the amazing omelette maker to the great service and sweet hotel I recommend this one as a gem!!! The beds are comfortable, amenities great and the shower is amazing!!!

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Thank chefIrene
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 stars and the amazing review! We all appreciate the kind words. We look forward to your return visit. Bob Wilson General Manager

UK
Reviewed 7 June 2015

My first time at this hotel as the hotels I usually use in the area were all booked. The hotel is a large property and feels spacious as a result. The rooms are a good size and I would say recently refurbished. Mine was excellent, possibly a bit dark, but very comfortable and I much prefer having a proper shower...

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Helpful?
Thank David W
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We all appreciate it. We look forward to your return visit. Bob Wilson General Manager

Enterprise, Alabama
Reviewed 26 May 2015

One word can sum up our stay, amazing! The room was wonderful, a well thought out design. The bed was like sleeping on a cloud and the bathroom was gorgeous with many thoughtful amenities including a lighted wall mounted mirror. The check in/out staff was friendly and the housekeeping staff was eager to please. Clean grounds and convenient location to...

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Helpful?
1Thank Sheryl R
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Sheryl R, Thank you for the 5 stars and the AMAZING review! We all appreciate it and look forward to you return visits. Bob Wilson General Manager

Dallas, Texas
Reviewed 26 April 2015

Ente now this isn't made up review. This place it is definitely a decent place. The rooms are above average nice but nothing super special. The staff is what makes this place. Being that I am a platinum member you are given A voucher for a free beer or wine and upon arrival. A few days later I decided to...

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Helpful?
1Thank 1jrshannon
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We all appreciate it. Both Jonathan and Kyle are just two of the hotel's best assets. Thank you for the honest review. We look forward to your return visit. Bob Wilson General Manager

Dallas, United States
Reviewed 16 April 2015

This hotel has an extremely friendly staff. From my check in, housekeeping staff, dining in the restaurant downstairs, everyone was very nice. I had the hot breakfast buffet which is around $15 during the week. It was pretty good and overall, it was close since I was here on business. What I did dislike about the rooms is that they...

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Thank Thomasyna S
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We are happy that you had a wonderful stay with us. I apologize for you internet connection being slow. That should not of happened. Next time you visit us, please contact the front desk if this happens again. Bob Wilson General Manager

Istanbul, Turkey
Reviewed 9 April 2015

Crowne Plaza Suffern is a very good choice to visit Woodbury Outlets. The hotel offers much more than standard inns offer. Rooms are modern, big and clean. The temperature can be adjusted to any degree which is really important for the ones who are not used to US standards that might be very cold for others. The staff is friendly...

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Helpful?
Thank ImgeKS
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Imge K, Thank you for the 4 stars and the very good comments. We all appreciate it. We will look into the smell you mentioned. We look forward to your return visit. Bob Wilson General Manager

new york
Reviewed 9 March 2015

The hotel is located right off the 287 which makes it super convenient if you're planning on visiting different neighboring locations. It's very close to the neighborhood coffee shop, restaurants and downtown suffern is about 10 mins away. For those bringing dogs, kakaik dog park is about 10 mins from the hotel. Dog park was busy on the weekend but...

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Helpful?
Thank geetsny
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We all appreciate it. We look forward to your return visit. Bob Wilson General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 

Additional Information about Crowne Plaza, Suffern

Address: 3 Executive Blvd, Suffern, NY 10901-4113 (Formerly Holiday Inn Suffern)
Region: United States > New York > Suffern
Price Range: €104 - €144 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza, Suffern staff and other travellers.
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Questions? Get answers from Crowne Plaza, Suffern staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with outside windows.”
 of 5 bubbles JAMTU, 7 Dec 2016 | Read review
“higher floor is most probably less noisy”
 of 5 bubbles jsrh20, 15 Nov 2016 | Read review
“room 221 was excellent!”
 of 5 bubbles travelone69, 31 Oct 2016 | Read review
“First floor was close to the bar and banquet areas”
 of 5 bubbles tbear7840, 18 Oct 2016 | Read review
“Inside facing rooms are noisy at night”
 of 5 bubbles pulseracing, 6 Oct 2016 | Read review
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