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We have been coming for a few years - visiting nearby in Roundtop. I always book with Larry - who is extremely kind and professional - he is a class act. Rooms are simple but very clean - also very quiet. Would always recommend. Larry...More
Our room was clean. This is really the most important thing to me, especially the bathroom. The beds were fine. The room was tight for 4 of us, but it was fine for our short stay.
The not so good:
The price -...More
Response from hiphaz7, General Manager at Comfort Inn SaugertiesResponded 2 days ago
It was interesting reading your review.Thank you for it. As you stated your stay was fine and there was nothing further Management could do to improve the items you were concerned with. Please return when the Hits Horse Shows are not in town for a...More
It seems that the rooms have been remodeled. Very clean and very close to the event we were at. The people were amazing and were receptive to all requests made. Such as first floor rooms etc. I think his name was Cliff ??
1 Thank Michele H
Response from hiphaz7, General Manager at Comfort Inn SaugertiesResponded 30 May 2018
Thank you for all your kind remarks.
It is our pleasure to make sure your stay
is perfect in all ways possible.
Rude and mistreatment by manager and staff. Not understanding of children and discriminate against travelers with young children. We were being watched constantly and they look to get rid of us every chance they get.More
3 Thank Sby45
Response from hiphaz7, General Manager at Comfort Inn SaugertiesResponded 27 March 2018
I am sorry you felt the staff was rude. We received many complaints from other
guests in the hotel that your children were disturbing them in many ways.
The reason you felt that we were looking to get rid of you was because you didn't...More
Quite disappointed in our stay. Starting with check in, the computers at the front desk were down and the staff member had to take our credit card where we couldn’t see him. The elevator wasn’t working, which wasn’t the biggest problem. But our room was...More
2 Thank Mary H
Response from hiphaz7, General Manager at Comfort Inn SaugertiesResponded 5 March 2018
I am so sorry that you experienced all of these inconveniences.
We were in the middle of a major snowstorm and all the power was out for twenty five miles in ll directions. That caused the elevator to blow its fuse and all the telephones...More