New hotel. Comfortable quiet room. Continental breakfast grab and go. Convenience store gas station with in walking distance. Very short drive to downtown Saugerties. Half hour from Hunter Mountain. Sheets and bed were great.
I stayed at this hotel for a ski trip at Windham. When I checked in the indoor temperature was 55 degrees and the AC was blowing out cold air. They reassured me it was just energy mode and would go back up. It never did and peaked at 61 degrees. Unacceptable for a hotel during middle of winter not to provide heat.
I've now stayed in this hotel a few times now in December 2020 for different stays mostly for ski trips at Windham and Hunter. This hotel is either new or recently renovated, and it shows. It is very clean, neat and little wear and tear. There are also some neat touches, such as the roll down window. It is also at a nice location, with some rooms having view of the mountains, and reasonably close to amenities. Normally I would give a property like this a four or even five review. But for the fact that due to energy savings, the hotel does not turn on the heat until later in night, so if you go in early, you are freezing. I checked in at around 5:45p'ish and temperature was at 53 degrees. I turned on the AC and noticed it was blowing cold air. 30m later, it was still blowing cold air, although the temperature had gone up to 54 degrees. I called the front desk agent, who called the manager/owners and I was told the heat ramps up at I think they said 11p. I'm not sure but I assume this is a COVID-19-related expense savings measures. i.e. since occupancy is low and most folks are not checking in until later in day, why turn on heat (or turn up the heat) until later. I'd normally be outraged, but I have a bit of sympathy given the trying times for the hotel industry. That said, it is 7:11p EST as I write this and the temperature its still at only 58 degrees (minus a few for our body heats and the fact I turned on all electronics to try to warm up room). I can't in good faith give this place 4 or 5 stars since I am cold and other hotels are not doing the same thing (as far as I am aware). Assuming these are COVID-19 measures, I will gladly revise my review when they end these measures. Until then, guests beware!…
A great place to stay. Staff is extremely friendly and helpful. Spotless. Has everything you would want. Very well run. Two very minor suggestions. I asked about the location of the light switch in the pool area. The lights are on a timer and don't go on until 5 pm. Now, during the winter, it's already dark outside by then..so too dark inside at the pool. That timer needs to be reset. Second, please warm up the water! It may be me, but its too cold. Could only dangle my feet in. As I said, very minor suggestions. If in the Saugerties area, stay here..you'll enjoy your stay.
This hotel is only one year old. Everything is so clean and everyone is so nice and accommodating. In these times, this is what I need from a hotel. We had an excellent time on our Catskills vacation.