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The Saratoga Hilton

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1,151 Reviews from our TripAdvisor Community

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Showing 1,146: English reviews
New City, New York
Reviewed 17 August 2015

We had a very short stay at the Saratoga Hilton. Despite some of the negative reviews I read, I went ahead and booked a stay. I was not disappointed. Our room was clean, check-in was fast. It was convenient to the shopping area. The staff were friendly and helpful.

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Helpful?
2Thank Momfixit88
AStowe, Manager at The Saratoga Hilton, responded to this review

Thank you Momfixit88 for taking the time to tell us of your experience. We are delighted that you had a great stay at our hotel. It's nice to hear that you found the hotel clean and that our staff was friendly and helpful. These are important factors when choosing a hotel. We appreciate your kind words and hope to see...

Reviewed 16 August 2015

Room was on second floor and clean. Air conditioner was running constantly and very loud so the TV had to be turned up quite a bit to hear. Noticed the latch on the bathroom door was put in backwards so anyone in the room could accidentally barge in on whomever was in there. Our room was near an outside door...

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Helpful?
Thank Mark P
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear Mark P, Thank you for sharing your experience with us. We appreciate you taking the time to let us know how your stay went. Our hotel participates in a Green Program with the guest room towels and bed linen. We do have different levels of WIFI access with the basic being open to all complimentary. Saratoga is definitely the...

washington dc
Reviewed 9 August 2015

a step below a real Hilton--the product and the cleanliness left an impression that this not an attractive Hilton--there were dirty glasses left in room when we arrived---the lay out of hotel was very sprawling and not attractive----this is not quality expected of Hilton----

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank 14000climber
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear 14000climber, Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you encountered. We appreciate you bringing this to our attention and know our guests deserve better. We will make every effort to ensure our rooms meet the highest housekeeping standards. We hope...

New York, United States
Reviewed 9 August 2015

My husband and I with our guests for our son's wedding were very pleased with our accommodations at the Saratoga Hilton. No one had any complaints about their rooms and the service. We had a beautiful suite and the breakfast we hosted was lovely.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Norma G
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear Norma G, Congratulations on your sons wedding and Thank you for letting us know how your stay went. We are grateful you chose our hotel for your son's special day. We are so happy everything went as planned. Please come back and visit soon.

Brooklyn, New York
Reviewed 6 August 2015

The Saratoga Hilton is located on Broadway in walking distance to all shops and restaurants. The employees are extremely friendly and helpful and the rooms are clean and basic. The walls between rooms are very thin as I could here my neighbors conversation and they woke me up. Room service starts too late at 7:00 am and people need to...

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Helpful?
1Thank sannicandro1941
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear Sannicandro1941, We are glad you found our hotel staff friendly and helpful. Thanks for taking the time to share your experience with us on Trip Advisor, we appreciate your feedback and hope to see you again if your travels bring you back to Saratoga.

Ithaca, New York
Reviewed 29 July 2015

This is a large, modern hotel thatn has lots of amenities, but not too much charm. It is pretty well located with respect to restaurants and night life. The room was large and well maintained, but pretty much the cookie cutter Hilton room. You wouldn't know you were in Saratoga Springs or anywhere else for that matter. But, it was...

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Helpful?
1Thank David B
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear David B, Thank you for sharing your experience with us on Trip Advisor. We're glad you were able to enjoy some of the amenities the hotel has to offer and our great downtown location. As you know we are steps away from the center of downtown. Lots of choices for shopping and dinning just a few minutes walk. Hope...

Saratoga Springs, United States
Reviewed 28 July 2015

Location of the Hotel was the highlight of this business trip. Easy walking access to shops and restaurants in downtown Saratoga Springs was great after a long day in conferences. I would seek out other Hilton Hotels in major US cities for personal vacation based on this experience.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Lisa G
AStowe, Owner at The Saratoga Hilton, responded to this review

Dear Lisa G, Thank you for letting us know how your stay went. We are delighted you enjoyed our great downtown location. We're glad you had a good time and if your travel plans bring you back to Saratoga we hope you will stay with us again.

Syracuse, New York
Reviewed 28 July 2015

I have stayed in all of the Hilton Properties in Saratoga Springs, with the exception of the new Embassy Suites. While I prefer the Hampton Inn and Suites and the Hilton Garden Inn, the Hampton almost never has availability during the season and the Hilton Garden in is quite a long walk into the heart of town. So much is...

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Helpful?
1Thank jtreby
AStowe, Manager at The Saratoga Hilton, responded to this review

Thank you jtreby for taking the time to tell us of your experience. I am delighted that you enjoyed your stay with us and you felt the staff was pleasant and courteous. We work hard to ensure our guest have a pleasant experience. I will be sure to share your comments with the entire team. Thank you again for your...

West Chicago, Illinois
Reviewed 28 July 2015

The air conditioner is so loud it wakes you up, you cannot hear the TV. This hotel needs to be updated. I expected a better quality for the prices you pay to stay here. It is on the main street, which is the only plus I see in staying here.

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Helpful?
Thank Beemer123
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear Beemer123, Thank you for taking the time to post your review on Trip Advisor. I sincerely apologize for your less than satisfactory experience during your last visit with us. Please know that we do value your feedback and take it very seriously. Just to let you know, we are in the process of replacing all the older A/C units,...

Reviewed 28 July 2015

The hotel rooms need upgrading and a guest shouldn't have to pay extra for a refrigerator or parking. Be aware that they allow dogs in the rooms and when they are left alone they bark and howl at every noise in the halls. Which means if they are alone early in the morn or late at night they disturb your...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 172marcellah
AStowe, Manager at The Saratoga Hilton, responded to this review

Thank you 172marcellah for your review. We greatly appreciate your feedback and we sincerely apologize for your disappointment with the pet situation at our property during your stay. We will be sure to take your comments into consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Saratoga Springs, NY has been Rated One of America's Greatest Main Streets by Travel & Leisure 2012! Enjoy our Broadway address - just steps from over 50 restaurants, distinctive shops, sidewalk cafés, and thriving nightlife. Rediscover this classic upstate New York hotel and all that it has to offer. ... more   less 

Additional Information about The Saratoga Hilton

Address: 534 Broadway, Saratoga Springs, NY 12866
Region: United States > New York > Saratoga Springs
Price Range: €104 - €424 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Saratoga Hilton 3*
Number of rooms: 242
Reservation Options:
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Also Known As:
The Saratoga Hilton Hotel Saratoga Springs
Hilton Saratoga Springs
Saratoga Springs Hilton
Hotel Style:
#10 Business Hotel in Saratoga Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Saratoga Hilton staff and other travellers.
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Questions? Get answers from The Saratoga Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Right now avoid the 4th of 5th floor. Its hot up there.”
 of 5 bubbles W3110PLscotts, 27 Feb 2017 | Read review
“Rooms on Broadway provide nice town views but rooms over parking lot quieter.”
 of 5 bubbles BUtraveller, 7 Feb 2017 | Read review
“Get a room that is not facing the main road.”
 of 5 bubbles George_StonyBrook, 4 Feb 2017 | Read review
“Experienced rooms on the third floor very poor.”
 of 5 bubbles 11Boudica, 7 Jan 2017 | Read review
“Great location in town of Saratoga”
 of 5 bubbles 713elissag, 2 Dec 2016 | Read review
5 of 5