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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
The hotel was heavily populated due to two conference events. The front desk was professional and lobby was busy. The room was worn and tired.
I was on the 12th floor and the elevators were not working properly. I pushed the down button to call...More
I travel constantly and manage 2 different companies that depend on amazing customer service and client interaction. I have to say that after watching a family completely disrespect the lifeguard on duty (Sarah) and try their best to break every rule she kept in place......More
We arrived late evening on Saturday to a grubby, run down, dirty, hotel lobby, found we had to pay $17 to park our car overnight, waited for a broken elevator, had an elevator driver because the doors opened very unevenly at each floor and then...More
1 Thank LizattheLake
Management response:Responded 2 weeks ago
Thank you for taking the time to post your review. It is important for all of our guests to feel welcomed, receive the highest level of service, respect and hospitality. We apologize for your unpleasant stay as a result of the concerns you describe.
Second year staying at hotel for son's soccer tournament. Staff were completely overwhelmed and unprepared for the number of guests. Room door did not work-given 20 keys over 6 separate visits to front desk. Only after DEMANDING someone look at door did they find out...More
Review collected in partnership with Radisson Hotels
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Management response:Responded 3 weeks ago
Thank you for reaching out to us and writing a review. We sincerely apologize for the multiple issues you've encountered during your stay. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service during...More
US$122 - US$183 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#10 Business Hotel in Rochester
Non-Smoking Rooms ,
Number of rooms
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Response from careyb28 | Property representative |
We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more... More
We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more information and to confirm your reservation today!
We look forward to hearing from you!
Response from Carolyn L | Property representative |
Dear Mr. Jobson,
Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team... More
Dear Mr. Jobson,
Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team with any specific concerns that you may have prior to arrival so that we can give you peace of mind. We look forward to welcoming you as part of the upcoming PEF convention!