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Rochester Riverside Hotel

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Traveller (32)
Room & Suite (23)
Dining (3)
Ratings and reviews
  • Excellent37%
  • Very good22%
  • Average12%
  • Poor9%
  • Terrible20%
Travellers talk about
“burger bar”(3 reviews)
“front desk”(27 reviews)
“numerous places”(2 reviews)
View all reviews
What's included
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Suites
Bar/Lounge
Fitness centre
Multilingual Staff
Pets Allowed
3 Star Hotel
Convenient downtown location central to all of Rochester's attractions and businesses. Rochester Riverside Hotel Rochester offers Legends Restaurant onsite, fitness center, business center and free wifi.
View all hotel information
Location and contact
120 E Main St, Rochester, NY 14604-1699
6.5 km to Greater Rochester International Airport
46 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
31 Jul1 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (130)
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129 results
Traveller rating
47
29
15
12
26
Traveller type
Time of year
LanguageEnglish
47
29
15
12
26
Show reviews that mention
All reviewsburger barfront desknumerous placeswedding plannerunder repaircatering managerlook forward to returning soonconvention centernew ownershipguest elevatorsflight attendantview of the riverenjoyed my stayhotel staffunder renovationvery pleasant staybusiness trip
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1 - 5 of 129 reviews
Reviewed yesterday via mobile

We arrived a couple of hours before the allowable check-in and was greeted by Melenie. I explained to her that I was there for a wedding and she immediately checked my rate to ensure I had the best rate available especially being a retired veteran....More

Thank Temeka S
Response from Syed Y, General Manager at Rochester Riverside HotelResponded today

Dear Temeka, Thank you for a five star review. i am very happy to hear that you enjoyed your stay here and Melanie went above and beyond to make sure you had an exceptional stay. I appreciate your kind words and I will certainly share...More

Reviewed 5 days ago

There was a problem with getting my room ready for on-time check-in, but Melene at front desk was AMAZING at fixing it all ! Best customer-friendly employee I've seen anywhere in quite some time. Thank you!More

Thank Joe M
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 4 days ago

Dear JoeM, Thank you very much for taking the time to write a review about your stay. I am very happy to hear that Melenie was efficient with handling your check-in process and was able to fix it all for you. We always strive to...More

Reviewed 1 week ago

I liked the hotel location which is quite central, near some groceries and bus station. My room got a beautiful city/river view and it has a good WiFi. I stayed for 6 days when the main elevator was still renovated. I got a long way...More

Thank Dian H
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 1 week ago

Dear DianH, Thank you very much for taking the time to review your stay. I am happy to hear you enjoyed your stay and the cleanliness of the hotel was to your satisfaction. Thank you for staying with us and we look forward to servicing...More

Reviewed 1 week ago

Had a little trouble right away which was more than taken care of by Penisha at the front desk. She was great and made it easy to relax and ensured we had everything we needed and then some. Some of the best customer service throughout.More

Thank vantrigt2018
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 1 week ago

Dear Vantrigt2018, Thank you very much for taking the time to review your stay with us. I am very happy to hear that Penisha took great care of you. We always strive to offer engaging and caring service to all of our guests. We thank...More

Reviewed 3 weeks ago via mobile

My plane landed in Rochester early, i got checked into my hotel sooner than I thought. Front desk was friendly. Came across the hotels bar and restaurant- Roc Burger. I walked in and was instantly greeted by the bar tender. Ashley was amazing. She knew...More

Thank bigblue5667
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 2 weeks ago

Dear Valued Guest, Thank you very much for a five star review. I am very happy to hear that Ashley offered great service and you enjoyed your experience in the ROC Burger Bar. Thank you very much for staying with us and we look forward...More

View more reviews
About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Wheelchair Access
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$105 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$105 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (32)
Room & Suite (23)
Dining (3)
Pool & Beach (2)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Alexis T
4 April 2018|
AnswerShow all 2 answers
Response from kmunkwitz | Reviewed this property |
I don't recall seeing one.
0
Votes
Gretchen W
27 December 2016|
AnswerShow all 3 answers
Response from careyb28 | Property representative |
Hello, We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more... More
1
Vote
jjobson
12 September 2016|
AnswerShow all 6 answers
Response from Carolyn L | Property representative |
Dear Mr. Jobson, Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team... More
0
Votes
Room Tips
"Nice view of the river."
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"Wait until the construction is done, then river views on the upper floors."
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"higher floors have city skyline view"
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"Rooms overlooking the river have a nice view"
Read review
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