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Hyatt Regency Rochester

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Hyatt Regency Rochester
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863 Reviews from our TripAdvisor Community

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Showing 849: English reviews
Lithia Springs
Reviewed yesterday NEWvia mobile

This place is the worst Customer service is beyond pathetic We went there on a business trip Nothing on the web site when we booked said anything at all about it being under construction When we asked for the business center the said oh we shut it down but if you go to the hotel next door you can use...

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Helpful?
Thank teresamark1661
Kingston
Reviewed 2 days ago NEW

My hotel room door look liked some had Brocken into it and would easily be able to open door with our key. There was black mold in the shower all over the seat. Not sure why was in a handicap room. That is more the reason it should be clean and secure.

Review collected in partnership with Hyatt Hotels
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Thank 83vincentn
Reviewed 1 week ago via mobile

Pool was closed for maintenance most of the weekend and the Jacuzzi was closed for maintenance the whole weekend! Ice machines are dirty. The beds are sooo uncomfortable and the sheets don't even fit the bed leaving the dirty discolored mattress showing! Booked a room with two beds and was told they were gone when I checked in! So we...

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Helpful?
Thank Catrina W
Rochester, New York
Reviewed 2 weeks ago

We went to this hotel for a business trip for 10 days during that time they shut down the business center and the front desk employee suggested we go next door and use the other hotels business center no sugar for coffee and the front desk employee stated that they didn't know where to get any no microwaves in room...

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Helpful?
Thank Teresa105
Normal, IL
Reviewed 2 weeks ago

This is a very nice property, but limited in terms of food choices. Rooms are quiet and spacious, and the front desk staff is friendly and helpful as is the valet service. Something you should know before you arrive - Uber is not available in NY State, and hardly ANY taxis will accept a credit card, so be prepared!

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Helpful?
Thank RobBN
Mississauga
Reviewed 2 weeks ago

I really liked staying here for the 4th of July 2016. We had gone to some great attractions in the city (Children's Museum and Seabreeze). This hotel was reasonably priced, clean, a good sized room and a high floor was given to us so we could see the fireworks. An employee went out of their way to make my daughter's...

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Thank Wendy I
Reviewed 2 weeks ago

A convention had several rooms of teens on the floor during our stay. Hotel staff was not resourced to handle and kids were running and yelling in hall until 3am. At 2:55am, I told the grouo of 10-12 still in the hall that if i heard one noise aftet 3am that the next call was to the police. Things finally...

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Thank Robert P
Rochester, NY
Reviewed 3 weeks ago

The event for a fund raiser was so poorly planned as this event. Feeding hundreds of people in one seating was a chore for the Hyatt as food was still being served as others were leaving. The hotel was clearly not ready to serve a crowd of hundreds.

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Helpful?
Thank Moondanced
Fairfield, Connecticut
Reviewed 3 weeks ago

It's 1:30am and I just called security. The constant door slamming is just unbelievable and halls were filled with obnoxious idiots. Just heard the cops stop in front of the hotel. Bed is sagging on one side. Bathroom counter is separating from the wall. Reserved connecting rooms but was told impossible at check in. So 2 children sleep with one...

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1Thank Sophie L
Rochester, United States
Reviewed 4 weeks ago

Our stay at the Rochester Hyatt was less than desirable. There was a Christmas Party at the connected Rochester Convention Center of what appeared to be mostly mid-twenties revelers. They were, in a word, wild. Several of these party-goers entered the hotel, and proceeded to the elevators as a wild group. A security guard was in the lobby, and simply...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank thomasgM5789QM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Scene on Main
Scene on Main
Cuisines: American, International
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more   less 

Additional Information about Hyatt Regency Rochester

Address: 125 E Main St, Rochester, NY 14604-1605
Region: United States > New York > Finger Lakes > Rochester
Price Range: €100 - €203 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline, Hyatt Hotels Corporation, TripOnline SA and Travelocity so you can book your Hyatt Regency Rochester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester
Hotel Style:
#2 Green Hotel in Rochester
#8 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Rochester staff and other travellers.
6 questions
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Questions? Get answers from Hyatt Regency Rochester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor facing west.”
 of 5 bubbles 226raym, 1 Dec 2016 | Read review
“The higher up the better”
 of 5 bubbles V1020OGstaceyh, 5 Nov 2016 | Read review
“There are views from the upper floor of Lake Ontario”
 of 5 bubbles HeidiD327, 4 Nov 2016 | Read review
“High floors have great views of the river!”
 of 5 bubbles rjbhutch, 26 Oct 2016 | Read review
“high floor”
 of 5 bubbles carolem444, 25 Sep 2016 | Read review
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