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Hyatt Regency Rochester

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Traveller (3)
Room & Suite (9)
Dining (8)
Overview
  • Excellent47%
  • Very good22%
  • Average14%
  • Poor10%
  • Terrible7%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (68)
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66 results
Traveller rating
30
15
9
7
5
Traveller type
Time of year
LanguageEnglish
30
15
9
7
5
Show reviews that mention
All reviewsconvention centerhardwood floorsoutdoor loungeroom service was promptlarge showertop floorspent one nightroom was cleanparking garagebreakfast buffeta great stayconvenient locationnice hoteltoothbrushbuffaloamenitieshousekeeping
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1 - 5 of 66 reviews
Reviewed yesterday

Having stayed at this hotel 3 years ago, I was pleasantly surprised to see the renovations. The hotel is much brighter and welcoming. The wood floors in the guest rooms are a great improvement, much cleaner than carpeting.

Review collected in partnership with Hyatt Hotels
Thank dtedes576840
Reviewed 2 days ago

Everything exceeded our expectations from check in to check out. The staff was very friendly and efficient and accommodated all our needs. A special thanks to Christian in the lobby restaurant/bar for being so helpful, patient and fun, as well as a wealth of information(...More

Review collected in partnership with Hyatt Hotels
Thank reneemcc2018
Reviewed 2 days ago

Any time that I walked out the front door, I was mobbed by panhandlers. The hotel tried to charge me for 91 dollars of alcohol that someone else (unonown to me) ordered. They refused to send a receipt, they called my advisor and told him...More

Review collected in partnership with Hyatt Hotels
Thank austinowens45
Response from Jay R, General Manager at Hyatt Regency RochesterResponded today

Hello and thank you for your feedback about your recent stay. Providing an impeccable guest experience is our top priority and we are very sorry that your time with us did not reflect that. The safety and comfort of our guests within hotel grounds is...More

A TripAdvisor Member
2
Reviewed 2 days ago

What a gem of a hotel, lots of restaurants in and nearby . The staff were so friendly and the room was delightful. I didn't try the Morton's Steakhouse located on the street level, but found a great little place just down the street that...More

Review collected in partnership with Hyatt Hotels
Thank A TripAdvisor Member
Reviewed 1 week ago

A nice surprise to have such an elegant experience in Rochester, I could not have asked for more as far as the decor. I do feel the roof deck bar could have used a lot of additions, higher walls to make for a less windy...More

Review collected in partnership with Hyatt Hotels
Thank beatrice g
View more reviews
About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Meeting Rooms
Airport Transportation
Dry Cleaning
Laundry Service
Banquet Room
Room Service
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$141 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Rochester
#7 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$141 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Rochester
#7 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (3)
Room & Suite (9)
Dining (8)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
ASczerba
15 August 2017|
AnswerShow all 2 answers
Response from I7926AHalm | Reviewed this property |
Sorry just saw this The pool was closed when I was there
0
Votes
gsanchez1952
4 June 2017|
Answer
Response from JeffreyFireIsland | Reviewed this property |
They have a shuttle
0
Votes
gsanchez1952
4 June 2017|
AnswerShow all 4 answers
Response from JacquiSanDiego | Reviewed this property |
Yes they have a shuttle, call them when you arrive at airport, it's usually a 15-20 minute wait.
0
Votes
Room Tips
"Our room was very quiet even with the A/C on. All rooms are close to an elevator which was very helpful for..."
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"I stayed on the 20th floor. Room 2002. It was quite and away from the elevator which is perfect for me."
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"we were on the 22nd floor and it was quite to the street noise the elevators are very quick"
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"have front desk turn off night light"
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