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All reviews blue cross arena state street covered parking area outdoor pool front desk bar and grill van driver room was clean frontier field large hotel very nice stay walking distance wi fi genesee river would stay here again arrows auditorium
Whenever we have business in Rochester we make it a point to stay at Holiday Inn Downtown. everyone is so very welcoming and the rooms are quite nice. They offer a great breakfast buffet or order from menu. The Chef makes a great fresh habanero...More
My husband is legally blind and had to travel from Rochester to Seattle to visit his dad. Since I have a full time job, I was not able to take him to the airport on the day of his flight, so I booked a room...More
My husband and I stayed one night as we were passing through Rochester on our way West. The hotel room was very comfortable and clean - perfect for what we needed. Breakfast was lovely and freshly cooked. All the staff were excellent and very friendly.
We went to a wedding there on Saturday and the service was spectacular. You would barely finish your plates on appetizers and dinner before there was someone there to take your plate and offer you something else. One of the waiters, Will, knew my husband...More
This is one of the worst Holiday Inn stay experiences I have ever had. Here is my stay experience:
Check-In experience: There was a long line (5 customers) standing while there was only 1 person at the check in counter. Two other counters were empty....More
1 Thank Iamtraveler12345
Response from IHGService, Guest Relations Manager at Holiday Inn Rochester DowntownResponded 4 weeks ago
Thank you for taking time to leave us a candid review about Holiday Inn Rochester NY Downtown NY. I recognize your stay was not 100% satisfactory because of issues with the check in process, level of service received and state of our air...More
The Holiday Inn Rochester Downtown recently completed $5+ million dollar renovations in our Guest Rooms, Meeting Space/Ballrooms, Fitness Center and Seasonal pool. We are a full service hotel in the heart of …Moredowntown , excellent customer service and competitive prices. The hotel features both King Bed and rooms with two Queen beds as well as spacious 1 bedroom executive rooms. Many guests rooms overlook the Genesee River. Our full service restaurants-River Club and State Street Bar & Grill provide our guests with delicious breakfast and dinner. Less
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