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Mercury Grand Hotel

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Mercury Grand Hotel
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180 Reviews from our TripAdvisor Community

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Showing 176: English reviews
East Fishkill, New York
Reviewed 11 March 2012

I just went to an event in the ballroom. There were 2 girls working the buffet for 150 people. One bartender that was very unhappy and made the drinks in wine glasses. The women running the event had to clear tables themselves. I heard they had to clean up from the night before, before they could decorate for our event....

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1Thank Sherry C
Manchester, Connecticut
Reviewed 4 March 2012

Read the other reviews ! This place is horrible. Leaking roof, dirty rooms and lobby. The hot breakfast was absolutely terrible. Website promises bacon or sausage....none ! O.J. was watered down to the point of it not tasting anything like O.J. Bread was stale. Coffee horrible. I could go on forever but not worth the time. Just listen to me...

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2Thank Glenn M
Reviewed 22 February 2012

The only thing I can trully think to say is that the owners of this place must have strong ties to the local building inspectors and health department, as this place needs to be condemed and the owners sued for pain and suffering for anyone having to work there. If the law states that it is a good enough establishment...

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3Thank nosugarcoating
New York
Reviewed 15 December 2011

This hotel is quaint, clean and my room has always been very nice. Lena, Sanjay( manager) has always been nice and courteous to me. Food is good and other staff are pleasant.

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Thank Fanni07
Columbus, Ohio
Reviewed 26 November 2011

One of the most customer-insensitive hotels I have ever stayed at. Came in late and was assigned a room at the end of the longest hall. Carting two large bags, I arrived only to find the key card didn't work. After a long process, I was shifted to a closer room, only to discover the next morning that there was...

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2Thank MichaB30
San Francisco, California
Reviewed 9 November 2011

There was no elevator and no one even offered to help us to our room on the 2nd floor with our bags. It was like they closed the doors in 1972 and reopened yesterday. Accustic ceiling tiles, mold and basic disrepair. The lack of fire sprinklers in the rooms was alarming. The linens were clean and the bartender was nice.

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1Thank terry a
Reviewed 5 November 2011

When you walk in the roof leaks into 4 buckets. When you walk to your room the ceiling is practically falling down. If you go to the vending machine it's out of order and yes it's got a leak overtop of it. If you go to breakfast expect a dirty kitchen with overbooked and gross food. If you complain to...

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3Thank Onestay
New York
Reviewed 1 November 2011

Just this week there was a horrible storm in New York causing widespread damage and blackouts. What does this hotel do to help people displaced by the storm? Raise the average nightly rate from $90 a night (for two double beds) to $180 a night- and are quite rude about it too. The room itself was nice, and when I...

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2Thank Obikitty
Dartmouth, MA
Reviewed 28 October 2011

We needed to spend the night near Hyde Park, NY. After passing on the Quality Inn in Hyde Park because they only had smoking rooms to offer us (we've lived in the cocoon of New England for so long we forget hotels in other parts of the country still have smoking rooms) we had the reservation agent book us into...

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1Thank 65Wagonaire
nashua
Reviewed 27 October 2011

Room and Service always great. Have been coming here maybe ten years.Lena at front desk always pleasant and courteous. Always remembers me.

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Thank ken b

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Mercury Grand Hotel

Address: 2170 South Rd, Rt. 9, Poughkeepsie, NY 12601 (Formerly formerly Clarion Hotel )
Region: United States > New York > Poughkeepsie
Price Range: €93 - €187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercury Grand Hotel 3*
Number of rooms: 153
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Also Known As:
Clarion Hotel Poughkeepsie
Clarion Hotel And Conference Center
Best Western Poughkeepsie
Poughkeepsie Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Mercury Grand Hotel staff and other travellers.
1 question
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Sag Harbor, New York

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Questions? Get answers from Mercury Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room some place else are probably better”
 of 5 bubbles JohnRCentralVermont, 5 Sep 2016 | Read review
“Ask for a room that face the parking lot.”
 of 5 bubbles ClaireLight888, 18 Jul 2016 | Read review
“No elevators so request ground floor if you don't want to lug your luggage up flights of stairs”
  • Ceiling in bathroom
  • Rust in bath tub
  • Tube tv, no remote, hotel advertises flat screen tv
 of 5 bubbles RobKeri2, 5 Jul 2016 | Read review
“don't - wifi was slow as Heinz Tomato Catsup.”
 of 5 bubbles OneJollyFriar, 26 Oct 2015 | Read review
“sleep in your car rather than in this hotel”
  • broken drapes
 of 5 bubbles Queen_Mother54, 21 Oct 2015 | Read review
5 of 5