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Hilton Garden Inn Rochester/Pittsford

644 reviews
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Traveller (24)
Room & Suite (42)
Dining (7)
Overview
  • Excellent71%
  • Very good19%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“front desk”(69 reviews)
“erie canal”(30 reviews)
“great hotel”(41 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Rochester/Pittsford
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (644)Write a Review
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All reviewsfront deskerie canalgreat hotelbushnell's basinoff the highwaycookiesfamily weddingconference roomgreat stayi highly recommend this hotelbusiness tripthe entire staffeasy accessfitness centerrooms are cleaneastview mallbreakfast buffet
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11 - 15 of 640 reviews
Reviewed 21 December 2017 via mobile

Awesome place... Good people here... Bar is excellent with Patty and Marie ... good food and breakfast bar. Rooms are clean ... It's easy to get to and quiet. Good restaurants in the area and the real plus is the people... They make you feel...More

Thank EMT4444
Reviewed 20 December 2017

The first thing you see who you walk in is a table with coffee, teas, fruit infused water, and some type of baked good, typically oatmeal bars. If they ever run out, just ask the front desk and they will find more cookies or another...More

Thank Shawn_G92
Reviewed 20 December 2017

I enjoyed my stay at this hotel. Easy check in process and nice staff! The hotel and staff were very friendly. The food quality was great too! I enjoyed the comfortable stay as I was here for business only.

Review collected in partnership with Hilton Garden Inn
Thank jacquelinelynnb
Reviewed 19 December 2017

Nice place, but way overpriced. Breakfast not included for $150/night. Staff was nice, room was clean. Walk in shower was nice. Not a destination area, but priced like one. View of the highway wasn't exciting. Bed was very firm.More

Review collected in partnership with Hilton Garden Inn
Thank keithwZ9130GV
Response from Amy M, General Manager at Hilton Garden Inn Rochester/PittsfordResponded 20 December 2017

Dear Keith, Thank you for taking the time to share your experience about your recent stay at the Hilton Garden Inn Rochester Pittsford. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental...More

Reviewed 19 December 2017

The rate we were charged was much higher than the rate we were told upon booking our room. The staff seemed untrained as check in and out were very inefficient. The room was old and shabby. The breakfast was not only an extra charge but...More

Review collected in partnership with Hilton Garden Inn
Thank 8kathryng
Response from Amy M, General Manager at Hilton Garden Inn Rochester/PittsfordResponded 20 December 2017

Kathryn, Thank you for feedback regarding your recent stay. I'm sorry to hear we failed to meet your expectations and felt the value of your stay fell short. Our goal is to ensure all of our guests leave satisfied. At Hilton Garden Inn we offer...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Concierge
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Refrigerator in room
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$104 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$104 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (24)
Room & Suite (42)
Dining (7)
Pool & Beach (4)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Ann B
5 July 2016|
AnswerShow all 2 answers
Response from Corey D | Property representative |
Thank you for your interest in our hotel! We are located within walking distance to canal, only .25 miles. At the access point, there is are quaint local shops with docks for motor boats.
0
Votes
grettalf
13 May 2016|
AnswerShow all 2 answers
Response from Corey D | Property representative |
Dear Grettalf, Thank you for your interest in our hotel. We do offer complimentary shuttle service to and from the airport, with 24 hour advanced notice. Our shuttle hours are from 8AM to 10PM. If your flight is scheduled... More
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Room Tips
"We were especially pleased with our second floor room this year"
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"First floor rooms are very quiet."
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"Terrace rooms are down the hill in back. Full length windows open to grass. Quiet enough, but don't feel..."
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"Queen rooms face away from the freeway"
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