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Hilton Garden Inn Rochester/Pittsford

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Hilton Garden Inn Rochester\/Pittsford
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477 Reviews from our TripAdvisor Community

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Showing 473: English reviews
Mebane, United States
1 review
Reviewed 4 days ago NEW

Warm welcome for tired travel group. Efficient check in and friendly staff. Lobby bar was welcoming and open. Rooms were clean and quiet. Breakfast coupon was included. Breakfast was cooked to order - a great way to start the day.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert M
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW

This hotel is perfect for a family stay. The staff is VERY responsive and polite. On our most recent stay and a previous one, we had an issue with the beds. Some, but not all, are of a design that most definitely needs to be replaced - a plywood board sitting on a thin frame, which causes the beds to... More 

Helpful?
Thank Tarheel S
Lockport, New York
1 review
Reviewed 6 days ago NEW

I would consider spot checking rooms Compliment u r service staff they are great Consider complimentary b fast Nice to have pool to use Food quality good Fun idea to recognize a honors guest Bed was so comfortable

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Q2937YNbethh
Loudonville, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

Great location and fabulous staff...very accommodating, clean rooms, always helpful; one exception though -- need more handicap parking spaces...the first row of parking spaces can be turned into 3/4 to 100% handicap.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cathy B
Level Contributor
5 reviews
5 hotel reviews
Reviewed 6 days ago NEW

all went very well from service, to wounderfull people and food was great too. the pool is clean and even the deck around the pool. i found over the last 3 years this hotel is in a safe place outside the city of rochester, not that rochester is unsafe but being next to a major route 490 and rte 96... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 801stephens
Queensbury, New York
2 reviews
Reviewed 1 week ago NEW

We have family in the area and have stayed here several times. The staff is incredible, the room comfortable, the location convenient. You won't be disappointed! One Thanksgiving Eve the power went out due to a storm and the staff went above and beyond to get us hit coffee, food and cocoa for the snowman-making kids!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank catherine317
Newmarket, Canada
1 review
Reviewed 1 week ago

Really great service. standard room was larger than usual. the location of the hotel is perfect, near many malls, plenty of restaurants. great touch having a coffee/tea station in the centre of the lobby.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 90crystalr
Fayetteville, Arkansas
2 reviews
Reviewed 1 week ago

After a long plane ride and trip from the airport meeting the hotel staff was a joy. The room was nice and clean and the shower was awesome. The restaurant was extremely nice. Enjoyed talking to the staff.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank slcrouch1971
Charlotte, United States
1 review
Reviewed 2 weeks ago

Excellent, thoughtful and caring staff.Very good in house restaurant. Comfortable spacious and up to date rooms.Quiet.Excellent fitness center, pool and conference room. Very accommodating. Will definitely stay here again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank frankfW438LJ
Cleveland, Ohio
1 review
Reviewed 2 weeks ago

Everyone was very helpful, the rooms were comfortable, the breakfast was good, but a little pricey. However the availability and quality of the coffee was a nice surprise. Would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank mjo32016

53 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our beautiful Pittsford, NY hotel is located in Historic Bushnell's Basin, near the quaint village of Pittsford. We are far enough to escape from the city but close enough to drive into Rochester. Enjoy our cooked-to-order breakfast each morning at the Garden Grille. If you need to get work done during your stay enjoy the complimentary wireless internet and printing services in the business center. After a day of sight seeing come back and relax in your contemporary styled guest room. ... more   less 

Additional Information about Hilton Garden Inn Rochester/Pittsford

Address: 800 Pittsford Victor Rd, Pittsford, NY 14534-3940 (Formerly The Brookwood Inn)
Region: United States > New York > Finger Lakes > Pittsford
Price Range: €111 - €148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Rochester/Pittsford 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
The Brookwood Hotel Pittsford
Brookwood Hotel Pittsford
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Rochester/Pittsford staff and other travellers.
5 questions
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Wolverhampton, United Kingdom
5 months ago
Dayton, Ohio
7 months ago

See all questions (5)

Questions? Get answers from Hilton Garden Inn Rochester/Pittsford staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If not traveling with kids, go for a top floor. Hotel is popular with kids sports teams, so it can be a bit loud when they are in town.”
 of 5 bubbles TarheelS167, 30 Nov 2016 | Read review
“Do consider basement level, which is just below the parking area, with a view of trees and grass. Very quiet.”
 of 5 bubbles micheleh918, 31 Aug 2016 | Read review
“Our room on the 3rd floor was set up for a person with special needs.”
 of 5 bubbles kerrysU7233ED, 24 Aug 2016 | Read review
“As for a room on the first floor or above to guarantee a window.”
 of 5 bubbles AAUSTIN193, 14 Aug 2016 | Read review
“Avoid this place”
 of 5 bubbles 507gb, 8 Aug 2016 | Read review
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