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Unfriendly staff, water stained rooms, business center not working, 2 bags of chinese food trash were left in parking lot for 2 days within sight of the front desk....animals eventually tore them open, dirty common areas. Our reservation paid for 6 months in advance was...More
Thank Steve S
Response from COH_ManagingDirector, General Manager at Clarion HotelResponded 7 July 2016
Dear Mr. Schnur,
Please accept our sincerest apologies for the unfortunate circumstances surrounding your visit. We regret that your visit found a number of deficiencies throughout the operation and we do wish we had learned of these matters during your visit and prior to your...More
I have been staying at the Clarion with my mother for the past 6 or 7 years, a few times a year. It's in a great location, close to restaurants and the cute downtown. As an Oneonta native, I'm familiar with the area. The rooms...More
1 Thank Fortiesbeachgirl
Response from COH_ManagingDirector, General Manager at Clarion HotelResponded 29 June 2016
While the circumstances of your visit were anything but stellar, we do hope that you might consider visiting with us in the future. During the period of your visit, the hotel was undertaking the ambitious task of restructuring our restaurant and adding additional team members...More
Was very disappointed in my recent stay, rooms not cleaned well, they stop serving coffee in the lobby, had to wait 10mins for a cup to go, and they charged for it. They never had free breakfast, but wow can't even have free coffee in...More
2 Thank kakdak2016
Response from Val G, Guest Relations Manager at Clarion HotelResponded 12 May 2016
Thank you for taking the time to complete our online survey regarding your recent stay.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and on that note , we are...More
This is a place where you going with no expectation.
The indoor swimming has so many rules when you check it b it finally it can accommodate only 10 persons. The 2 rule says minimum 2 adults but if you don't know the other this...More
My family and I checked into the hotel on a thursday. That night the people around the hotel were very loud and rowdy which is understandable considering this hotel is minutes away from two college campuses. However the next night (friday) a bunch of kids...More