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About
#8 of 54 hotels in Niagara Falls
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Experience Niagara at Sheraton Niagara Falls, USA. Families will love the Reef Beach Club featuring Niagara's largest indoor pool. Children will enjoy the thrills at our Rainforest Café, featuring 37 games in our At the Falls Arcade. The Niagara Aquarium is located minutes away, and endless hiking and biking options are available at the Niagara Gorge and Niagara Falls State Park. Couples can play slots, table games, or place sports bets at the connected casino. Relax in our hot tubs, or embrace your inner adventurer on a world-class Jetboat through the Niagara River. We invite you to make memories for a lifetime. Welcome to Niagara Falls, USA.
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Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Children Activities (Kid / Family Friendly)
Conference facilities
Banquet room
Parking
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Meeting rooms
Spa
Massage
Massage chair
Baggage storage
Concierge
Convenience store
Newspaper
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, Spanish
Location
99Great for walkers
Grade: 99 out of 100
55Restaurantswithin 0.5 km
26Attractionswithin 0.5 km
Contact
300 3rd Street, Niagara Falls, NY 14303-1102
Getting there
Car HireSee all Niagara Falls car hire
4120Reviews120Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Popular mentions
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Most Recent
Room very nice. Shower was not as expected, but ok . Very comfortable would definitely stay again. The social club was not open which we were counting on however the hotel gave us complimentary breakfast. Not the same but at least it was offered
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded yesterday
Comfortable accommodations areis the name of the game at Sheraton Niagara Falls, so we're happy to know that you appreciated that during your visit. Please come back and join us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice place to stop on the way to where you are headed. No big thrills. However, the beds were comfortable. The concierge staff were very helpful and knowledgeable about the area and history. Food was good at the restaurant.
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 3 days ago
Dear Roxanne, We were happy to provide you with comfortable, welcoming accommodations, and we're glad you enjoyed the onsite dining. If you find yourself back in the area, please come see us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Average stay, but a great location within a brisk walk to Niagara Falls. A few restaurants are close by and the casino and convention center are also close by. Bed was comfy enough, and everything was clean.
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 3 days ago
Thank you for choosing our hotel for your recent stay. We're glad to hear that you enjoyed our convenient location near Niagara Falls and our clean accommodations. We appreciate your feedback regarding your stay, and we hope to have the opportunity to better serve you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was very clean. We loved the hotel scenting used there and wish we knew what it was to use it in our home. We were a little disappointed so much at Niagra Falls Park was closed for the season. It was nice that the hotel has a covered walkway to the casino across the street. The Canada side was only a few minutes away were we enjoyed shopping dining and entertainment. We also took advantage of the duty free shop. We would recommend visiting Niagra Falls in the late spring or summer as we were hit by a Northeastern blizzard.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 1 week ago
Dear Paul, Hosting you was a pleasure! Our housekeeping team will be proud you appreciated their efforts to ensure you had a clean and comfortable stay. Allow us to welcome you back to Sheraton Niagara Falls when Niagra Falls Park reopens for your enjoyment!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very nice hotel, very convenient to the American and Canadian falls and within walking distance of many restaurants and shops. Very clean and spacious accommodations. Very friendly staff. I recommend.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 1 week ago
Thank you for recommending Sheraton Niagara Falls. Clean accommodations and a convenient location near the Falls are just a couple of benefits of being our guest! Our team hopes to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was lovely and the bed very comfortable. The pool is amazing and I enjoyed the arcade. I was a little disappointed that the Torrent restaurant wasn't open. The staff was very professional and friendly.
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 1 week ago
Thank you for visiting Sheraton Niagara Falls. We're pleased you settled into our cozy accommodations. It's unfortunate you were disappointed Torrent is closed for the season, but we look forward to it reopening in the spring. Despite this, it's terrific you enjoyed our fantastic pool and fun arcade. If you travel back to our area, you can count on us for the value you deserve!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is only a 7 minute walk to the falls and a 2 minute walk to the Casino. Parking here was twenty dollars but that gave you access to come and go as much as you want during your stay. So it was worth paying. The hotels decor was very modern and clean looking. Our room was very nice along with a comfortable bed. The bathroom was a little small but the shower was roomy. We really enjoyed the Pool that has a 7' deep end and a 3' area. The two hot tubs were very nice also! The whole pool area looked like a beach with astro turf and palm trees along with a large saltwater tank and a small reef pool you could look in. Definitely a great place for kids and families.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 1 week ago
Dear Amanda, We want everyone who stays at Sheraton Niagara Falls to have an excellent visit, so we're happy to hear we succeeded with you! It's great to know that our clean, modern rooms, close proximity to the falls, and amazing pool area impressed you. The next time you're in town, please come see us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was nice except for the draft around the heater under the window--that needs fixing, although it was a bit like having an open window cracked open so I did actually like the fresh air! (albeit, energy inefficient!) Also, the false (fire) alarm at 1:30am was no fun but, at least I can say I've had that first time experience now in a hotel!..?
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 1 week ago
We always appreciate hearing from our guests, and we're happy to see much of your stay was pleasant. However, we apologize for any concerns about a draft as well as for any disruption from the fire alarm. We'll look into your comments further, and we hope to see you again the next time you're in town.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at this hotel last minute booking. The hotel has a nice lobby, and the hallways are done very nice. It has several aquarium/fish tanks in different locations, and the pool area has several sitting options, and a man made reef where children can view fish swim.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 1 week ago
Dear Marco, Having you and your family at Sheraton Niagara Falls for a quick getaway was such a pleasure. We are thrilled that you all enjoyed our fantastic amenities and gorgeous facilities. Thank you so much for the perfect rating. We can't wait to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good hotel, comfortable bed, attentive front desk and housekeeping charge. The only disappointment was the only breakfast available was at Starbucks. We enjoyed our dinner at the Rainforest Cafe. It was very convenient to the conference center.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 1 week ago
We appreciate you choosing to stay at Sheraton Niagara Falls. It sounds like our comfortable accommodations and attentive service were just what you were looking for. As you mentioned, we do have a convenient on-site Starbucks that serves breakfast options. However, should you desire something more substantial, our team is always happy to recommend a few local restaurants. When you are back in town, please come back for another visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$122 - US$199 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton at the falls hotel niagara falls, crowne plaza niagara falls, niagara falls crowne plaza
LOCATION
United StatesNew YorkNiagara Falls
NUMBER OF ROOMS
391
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Claim Your ListingSHERATON NIAGARA FALLS - UPDATED 2023 Hotel Reviews & Price Comparison (NY) - Tripadvisor
Frequently Asked Questions about Sheraton Niagara Falls
Which popular attractions are close to Sheraton Niagara Falls?
Nearby attractions include Niagara Falls State Park (0.4 km), Niagara Falls Observation Tower (0.4 km), and Seneca Niagara Resort & Casino (0.1 km).
What are some of the property amenities at Sheraton Niagara Falls?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at Sheraton Niagara Falls?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Niagara Falls?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Sheraton Niagara Falls?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sheraton Niagara Falls?
Conveniently located restaurants include Donatello's Restaurant, Chill 443, and Savor.
Are there opportunities to exercise at Sheraton Niagara Falls?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Niagara Falls?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Niagara Falls offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sheraton Niagara Falls?
The staff speaks multiple languages, including English and Spanish.