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Sheraton At The Falls

Hotwire.comUS$212*
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Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sheraton At The Falls
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1,827 Reviews from our TripAdvisor Community

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Showing 1,674: English reviews
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Greencastle, IN
Reviewed yesterday NEWvia mobile

The hotel was decent. Pretty standard for a Sheraton....comfortable beds, clean rooms, fridge and microwave, nice side chair with ottoman. We booked through Hotwire so we were given a handicap accessible room.....the biggest differnece is that there is a zero entry shower instead of a tub/shower combo. The drainage in that shower was not the best....the water splashed out a...

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Helpful?
1Thank aksunrae
Syracuse, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

The staff, at the Sheraton at the Falls, made this past weekend one to remember. Beginning with my check-in, where my reservation wasn't found, Courtney (Front End Assistant) made it a non issue. It was resolved without questions! After that, the bellman was more than accommodating in getting me situated into my room. Once there, I was more than HAPPY...

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3Thank DissatisfiedCraig
About Hotel's Favourite Review
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for the absolutely wonderful review and recommendation! We could not be happier that every aspect of your stay exceeded your expectations. Thank you for sharing how impressed you were with the level of customer service you received. Warming the hearts of every person we touch and providing memorable moments for our guests are amongst our highest priorities and...

Columbiana, Ohio
Reviewed yesterday NEW

My wife and I were very happy with our stay the weekend of May 21st...our 57th anniversary. We found everyone to be very pleasant and helpful. Susan? at the information and tours desk was especially pleasant and helpful.

Review collected in partnership with this hotel
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Thank John M
Brooklyn, New York
Reviewed yesterday NEWvia mobile

Sheraton at the Falls is a Quality Property that lives up to all of your expectations. Great location, upper rooms have balconies that overlook the falls They are so close to the action that you can feel the mist ! Rooms are clean, beds are comfortable. Toiletries are plentiful and are high quality. Towels are soft. Plenty of room to...

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1Thank grknyc
Waukesha, Wisconsin
Reviewed yesterday NEWvia mobile

This hotel is about 4 miles away from the falls in a residential area. I didn't mind it because it was right on the river and had a beautiful view. The room was clean, well stocked, and the employees were very friendly. Pool was a decent size with an amazing view of the river. The restaurant was very good as...

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1Thank Thiphakone H
Reviewed yesterday NEW

I went to this hotel on 5-20-17 the hotel was over sold and the manager on duty said they were gonna upgrade me to a parlor room suite. I thought that was a really nice gesture . However I did not realize that a parlor room suite did not have a traditional bed and the bed in the room was...

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1Thank HAbdelnoor
Reviewed 3 days ago NEW

I opted not to receive new towels and changing of the sheets in order to be green, however, I did not realize that the room would not be cleaned, it was ok but I would have preferred to have known that in advance. The hotel is directly across the street from the casino and is within walking distance to the...

Review collected in partnership with this hotel
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Thank C8034VVsandrag
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for the recommendation and great review! It is great to hear that you enjoyed your visit and would stay with us again in the future. Please accept my apology on behalf of the entire hotel for the confusion regarding our Make A Green Choice Program. We do appreciate your participation and helping us reduce our environmental footprint at...

Brampton, Canada
Reviewed 3 days ago NEW

Staff was helpful, knowledgeable and friendly. My family enjoyed having two restaurants, coffee shop and swimming pool all on site. I really liked the numerous sitting areas with televisions as well as a wifi cafe; this gave us a comfortable place to wait after we had checked out but we're not ready to leave due to an event we were...

Review collected in partnership with this hotel
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Thank W80EZchristinel
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for the great review! It is wonderful to hear that you and your family had such an enjoyable stay with us, and that our friendly staff helped make your visit so memorable. Our proximity to local attractions such as the Conference & Event Center Niagara Falls and the Niagara Falls State Park makes our hotel the perfect getaway...

Reviewed 4 days ago NEWvia mobile

After a bit of a problem our first night, this team totally made up for the problem. We really felt valued and were treated with understanding and true professionalism, well done! Hotel is old and pretty ugly on the outside, but really nice inside. Well maintained, perfect location, free parking, comfortable beds, lots of TV channels and the food at...

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Helpful?
Thank Tony d
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for the outstanding feedback! Although we are disappointed that you had an issue your first night, it is very fulfilling that quality customer service and staff that went above and beyond made the rest of your stay so memorable and enjoyable. Thank you for also sharing that you were pleased with the location of our property and our...

Reviewed 5 days ago NEWvia mobile

We stayed just one night for visiting the falls. We arrived in the evening and Andrea welcomed us but talked only to me and did not consider at all my dad who was actually the one handing her the credit card. Furthermore, the room carpet was very dirty and we found the room and the bathroom were old. However, the...

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Helpful?
1Thank Chiara Z
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to write a review. We are glad that you enjoyed your stay and your visit to Niagara Falls. Please accept my apology for your guest room not exceeding your expectations. We appreciate your feedback and being made aware of our opportunities. Thank you for also sharing that you received quality customer service from our...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Rainforest Cafe
Rainforest Cafe
Cuisines: American, Bar
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: €149 - €354 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton At The Falls 4*
Number of rooms: 392
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton At The Falls staff and other travellers.
65 questions
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Questions? Get answers from Sheraton At The Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Was glad to have the option of not having housekeeping every day.”
johnmW4284YI, 24 May 2017 | Read review
“There are so many things to do in the city all you need is a nice, clean, comfortable, place to sleep with great staff.”
pamelah611, 9 May 2017 | Read review
“Rooms facing the casino have room darkening shades, so no worries about the lights from the casino. Also have a limited view of the river. Great location to walk to the Falls! ”
dakota726, 9 May 2017 | Read review
“Had to take a suite for one night stay and give extra points because no regular room was available. Room colors were dark and depressing. Hanging wardrobe space not adequate for a suite. ”
lillierobertson, 8 May 2017 | Read review
“More light”
nicholeb58, 7 May 2017 | Read review
5 of 5
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US$212* /night
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Prices are for 1 room, 2 adults
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