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The best part about this hotel is definitely April, the travel assistance, at the information desk. She made such an impact on our visit. She was helpful and gave us so many options to make our experience here wonderful. She is very patient, kind, and...More
Response from Deanna D, General Manager at Four Points by Sheraton Niagara FallsResponded 23 September 2017
Thank you for your response. It is very nice to hear about the customor service from April. We will be sure to share your feedback with her. I am sorry to hear about your service with breakfast. We will be addressing your comments with...More
The Four Points by Sheraton, situated on the gorgeous Niagara River, is the property where I conducted a mid-week full-day food safety training session for hospitality industry professionals. Located on Buffalo Avenue, there is plenty of convenient parking in front of the property, a tall...More
Good property with nice, clean and comfortable rooms. Not too far from the falls. Breakfast is very good and you get great views of the river from the restaurant. They offer room service which is very good.
Overall a pleasant stay.
Immediate valet greeting & direction to convenient parking during registration. It's a chop-chop keep moving atmosphere with high guest population. Attentive, pleasant staff, with efficient check-in. Valet parking option worth $ as we were in & out during our multiple day stay. We appreciated the...More
Comfy beds along with nice clean rooms and awesome room amenities. Breakfast was ok. Bathrooms located on the first floor are a god sent, it seems I always have to pee while in the lobby 😊. Not to far from all the action in Buffalo...More
Thank Robert C
Response from Deanna D, General Manager at Four Points by Sheraton Niagara FallsResponded 19 September 2017
Thank you Robert C for the GREAT review. We are please to know that you enjoyed your stay and the amenities that we have to offer. We hope to see you again in the future!
No 4points does NOT ! ONLY the Sheraton (connected to Casino) offers Casino credits with all rooms. Also, they do not charge for parking!
4points charges $10/day for parking in an open parking lot...rip off!