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Four Points by Sheraton Niagara Falls

728 reviews
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Traveller (297)
Room & Suite (86)
Dining (34)
Overview
  • Excellent32%
  • Very good43%
  • Average16%
  • Poor6%
  • Terrible3%
Travellers talk about
“river view”(44 reviews)
“hotel restaurant”(21 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
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Reviews (728)Write a Review
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All reviewsriver viewfree bottle of winehotel restaurantgrand islandpool areaminute drivewhirlpool tubfront desk staffoutlet mallvery nice hotelice machinecanadian sidehockey tournamentgreat roomshopping tripnew yorkfree parking
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11 - 15 of 661 reviews
Reviewed 29 October 2017 via mobile

I was please with this hotel. Really nice bathroom in the deluxe king suite. Free parking,close to everything. Staff very friendly and helpful. I would recommend this place.Breakfast was ok but dishwasher didn't clean glasses or cups to well.This place is probably really hopping in...More

Thank Billy B
Response from Deanna D, General Manager at Four Points by Sheraton Niagara FallsResponded 30 October 2017

Thank you Billy B for the great review. We are so happy that you chose to stay with us as you celebrated your 23rd anniversary. We hope the next time you visit would be during the summer months, as we know you would enjoy sitting...More

Reviewed 24 October 2017 via mobile

The exterior of the hotel looks old but when you get inside the room and the lobby will change your first impressions. Although the location was not a perfect one to showcase Buffalo, NY for first timer. Still the river on the other side can...More

Thank Newyorkerpinay
Response from Deanna D, General Manager at Four Points by Sheraton Niagara FallsResponded 30 October 2017

Thank you Newyorkerpinay for your recent review. We appreciate your honest feedback regarding your stay with us. We are so pleased that you enjoyed your stay with us! Thank you for the comments regarding housekeeping, as we have shared your comments with them. We apologize...More

Reviewed 23 October 2017

Booked a deluxe room for two nights. Under the impression that we booked a suite. Upgraded at no charge to us. Pet friendly which is a huge plus. Convenient location. The front desk staff was amazing--very nice, courteous, respectful, and helpful. Would definitely return again!More

Thank Brendan T
Response from Deanna D, General Manager at Four Points by Sheraton Niagara FallsResponded 30 October 2017

All we can say is Thank you Brendan T for the great review and comments! We could not be more pleased than to hear that you enjoyed every aspect of your stay! Thank you sincerely for sharing your feedback with us. We can't wait to...More

Reviewed 23 October 2017

Was there for a conference. The meeting room was very comfortable and brightly lit with big windows overlooking the water and another room where we ate meals with a nice outdoor area. Free parking and easy highway access. My only disappointment was the rooms need...More

Thank LPWNewYork
Response from Deanna D, General Manager at Four Points by Sheraton Niagara FallsResponded 25 October 2017

Thank you LPWNewYork for your recent review. Thank you for taking the time to share with us your feedback from your recent stay. We wanted to let you know we have started deep cleaning all of our guest rooms, which include shampooing all carpets. We...More

Reviewed 6 October 2017

This was a convenient stop over on our way to Canada and for the outlet mall ,the staff were very friendly and the hotel looked better inside then the outside . Our room was very nice but unfortunately we didn't have a view,but the staff...More

Thank Anntte B
Response from Deanna D, General Manager at Four Points by Sheraton Niagara FallsResponded 8 October 2017

Anntte B, Thank you for your kind remarks about our staff friendliness. We do try to accommodate all guests and ensure they have a pleasant stay. I do apologize if no one informed you at check in about our restaurant we have on property, which...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Parking
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$67 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$67 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (297)
Room & Suite (86)
Dining (34)
Pool & Beach (11)
Hotel & Grounds (176)
Bathroom (20)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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johnnyhuma
5 January 2018|
Answer
Response from nikkitravelbug |
No 4points does NOT ! ONLY the Sheraton (connected to Casino) offers Casino credits with all rooms. Also, they do not charge for parking! 4points charges $10/day for parking in an open parking lot...rip off!
0
Votes
ping2575
3 January 2018|
AnswerShow all 7 answers
Response from ARUN A | Reviewed this property |
Sorry for late, it’s not free parking, they charge me 10 bucks while checking out.
0
Votes
tmariefig
22 August 2017|
AnswerShow all 6 answers
Response from BeckyCarbin | Reviewed this property |
Happy anniversary. I didn't see any pets while there. We were there for an anniversary as well
0
Votes
Room Tips
"The top floors have very nice views"
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"All rooms good, if you want a view, request for the water, you still get a view in common areas"
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"Try to book the river view rooms"
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"Ask for a river view"
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