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We stayed at this hotel 8/8/2018-8/9/2018 in room 321. My first impression of the exterior is that it was acceptable, but certainly not what I would call well-maintained. The staff was adequate but definitely not overly helpful or friendly. I got the key card and...More
Response from Deanna D, General Manager at Four Points by Sheraton Niagara FallsResponded 2 days ago
Please allow me to start off by apologizing for your recent stay and the issues you experienced. We have shared these comments not only with the executive housekeeper but also with our staff also. We take your comments very seriously and assure you...More
We stayed here while visiting Niagara Falls. The rooms were very nice and the beds were comfortable. The rooms are a bit small in size. The view on the river side is very pretty. There is a restaurant in the hotel where you can choose...More
2 Thank Trina B
Response from Deanna D, General Manager at Four Points by Sheraton Niagara FallsResponded 26 May 2018
We are so excited to hear that you enjoyed your stay with us. We appreciate your feedback and we hope to see you again on your next trip to the area.
Made a reservation online and called to confirm. On the phone a person on the front desk told me as a Gold member I was absolutely not entitled to any upgrades. He said he worked there only 3-4 wks, so I asked him to get...More
Response from Deanna D, General Manager at Four Points by Sheraton Niagara FallsResponded 6 days ago
Please allow me to personally apologize for the issues that you experienced with our front office agents. At your convenience I would like to speak with you directly to obtain additional information regarding this in addition to ensure we refund the points that...More
Worst hotel it is so noisy that you can't sleep because of ice machine next door every15 minutes the machine starts to work with the noise. there is 10 $charge for parking bed is comfortable so is the pillows only 2 elevators and always full...More
Thank Ali H
Response from Deanna D, General Manager at Four Points by Sheraton Niagara FallsResponded 5 days ago
Dear Ali H,
Thank you for taking the time to share your comments with us. We are deeply sorry that you did not have a restful sleep during your stay due to the noise of the ice machine. We have shared your comments with our...More
It was a nice and exciting two days family gathering, for a special happy event. Family members came from France and Canada ,, me from Beirut Lebanon and close friends from USA , visit to the falls was an exciting experience
The hotel I reviewed is called "Four Points". I believe it was Sheraton, but might have been Mariott. Reason for my confusion is a merger, at least regarding points programs was being implemented...Anyway. The hotel called... More
The hotel I reviewed is called "Four Points". I believe it was Sheraton, but might have been Mariott. Reason for my confusion is a merger, at least regarding points programs was being implemented...Anyway. The hotel called "Four Points" was great. The N.Y. side of Niagara Falls is State Park, open space. Not developed with hotels or casinos. N.Y. is the pretty side. However, You'll see many ads for the hotels on the Canadian side touting the views. Well, theyre correct: Canada hotels face the mostly undeveloped US side (most of the falls are on the US side). When you at the falls on US side the views include Canadian development. I dont believe any hotels in NY have falls view, however the Four Points is on the Niagara River above the falls. I took a great tour from the hotel to the Niagara State Park and Whirlpool (State Park). Maid of the Mist boat too. Really swell. I recommend very much!!
No 4points does NOT ! ONLY the Sheraton (connected to Casino) offers Casino credits with all rooms. Also, they do not charge for parking!
4points charges $10/day for parking in an open parking lot...rip off!