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we travel with dogs which they" apparently" welcome . we pre booked but when arrived they were shocked . made us wait for over an hr to figure out where to put us. the breakfast was minimal and wasn't attended by any staff so if...More
We choose Motel 6 because we like the location. This is a good location for us. It is close to family and friends. We appreciate the staff they are familiar with us. This chain is a very basic place everywhere. None are luxury facilities or...More
Price was good , mattress was terrible and no amenities like a hair dryer.. Front staff checked us in but nothing to make us feel,welcome.only For a new hotel not that old already looking beaten up. Not even a cup of coffee available in the...More
Date of stay: October 2018
Response from 6Team, Brand Experience Team at Motel 6 Niagara FallsResponded 16 October 2018
Dear Guest,, Thank you for taking the time to share your review. We strive to provide a comfortable night's rest and are disappointed your stay was unsatisfactory due to the comfort issues you describe. Please know that the conditions you describe are atypical to Motel...More
Small rooms and not many amenities but it was clean and that's what matters to me! I had asked for 2 rooms together and they gave us adjoining rooms! Staff was friendly and helpful. We will stay there every time we go home to visit.
Staff should be taught how to be more engaging to their customers. Been to many hotels, but staff here feels disconnected. Place is okay. It feels like they are doing you a favor. They look unapproachable. I am not coming back to this hotel nor...More
Date of stay: July 2018
2 Thank jfromohio2018
Response from 6Team, Brand Experience Team at Motel 6 Niagara FallsResponded 17 July 2018
Dear J, Thank you for taking the time to post your review. It is important for all of our guests to feel welcomed, receive the highest level of service, respect and hospitality. The customer service issues you describe are atypical to Motel 6 standards for...More