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The Giacomo

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848 Reviews from our TripAdvisor Community

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Showing 804: English reviews
wv
Reviewed 12 August 2015 via mobile

I've stayed at this location a couple of times and always pleased. I travel for business every single week and it's nice to find a hotel that feels more like home than just another hotel after a long day. Staff are always friendly and accommodating. Extra perks like free valet parking and complimentary breakfast are great. The bar area is...

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Helpful?
Thank cynte921
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. I am very happy to hear that our hotel and staff made you feel at home. We hope to welcome you back to the...

Charlotte, North Carolina
Reviewed 10 August 2015

The location of the hotel was so convenient. You could walk across to Goat Island in less than 10 minutes. There were restaurants and other attractions close by as well. The room was very pretty and the bathroom/shower were huge. I do wish there would have been a hook for a hand towel or my hanging vanity kit over by...

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Helpful?
3Thank Cassie C
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you staying with us at the Giacomo. Thank you for posting such a detailed review of your stay. I am so happy you found our location to your liking and our staff helped make your stay enjoyable. I will be sharing your kind comments with Jennifer. The staff really enjoy being mentioned in reviews. Thank you again and...

Reviewed 10 August 2015

Visted the Giacomo for three nights with my family of five (husband, grandmother, and three kids) and had a wonderful stay. The rooms were extremely clean and comfy, the staff was kind and provided great information for touring the Falls. An added bonus--the fabulous complimentary brunch with made-to-order waffles and fresh scrambled eggs--and the wonderful wait staff. Another surprise--baked cookies...

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Helpful?
Thank Stacy W
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo on your recent visit to Niagara Falls. We truly appreciate your positive detailed review. It is definitely a boost for us every time we hear positive reviews such as this. It is great you found our location convenient to your plans. We hope you will return and stay with us again in the...

Washington DC, District of Columbia
Reviewed 10 August 2015

We were greeted with Jeff with a big smile and a very friendly gesture. I really do like the interior design of the hotel. The room is clean and and cozy and the bed is so comfortable. Every guest has the access to the 18th floor, where you can watch the fire works during Fri and Saturday at 8pm.

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Helpful?
1Thank Champs0612
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your kind review. We truly appreciate you choosing to stay at the Giacomo. I will be sure to let Jeffrey know how much of an impact he made on your experience. I am happy you found our design to your liking and that you felt our rooms were clean and cozy. We do have many guests that...

Reviewed 8 August 2015 via mobile

No complaints. Clean bathroom with lots of towels and a great shower. clean room with nice decor, friendly staff and complimentary valet with a great location. The breakfast was also home cooked in plain view and really good. Will stay again.

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Helpful?
Thank Kyle M
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing to stay at the Giacomo during your stay in Niagara Falls. We appreciate your positive feedback about our hotel and I'm happy that you enjoyed your stay. I will be sharing your comments with the staff. It is so rewarding to our staff when we have guests that will stay with us again in the future.

Midland, Mi
Reviewed 6 August 2015

I highly recommend this jewel of a boutique hotel. It does European elegance with a generous dose of hospitality. The front desk staff is friendly, informed & helpful. Though there is no parking on site, valet parking in a secure lot across the street is complementary. As is a bountiful breakfast spread with hot and cold offerings. A surprise was...

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3Thank MI-trek
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo on your trip to Niagara Falls and posting a wonderful review. We truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the Giacomo soon.

CT
Reviewed 5 August 2015

I recently stayed at The Giacomo with my husband for three nights during our vacation to Niagara Falls. We loved this hotel! We stayed in a King room on the 3rd floor that had a jetted tub large enough for me (5'5") to completely lay down in with some extra room to spare. Our bed was comfortable and room was...

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1Thank ninny30
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your review and choosing our hotel. We truly appreciate your detailed positive review. I am so glad to hear that you enjoyed your stay at the Giacomo. We do take pride in catering to our guests needs the best way we can. If you are traveling to our area again soon we hope you consider staying at...

Belleville, Canada
Reviewed 2 August 2015

The hotel looks like nothing from the outside but really nice inside! The staff are friendly and the location is great. Safe area! Casino close by as well as restaurants. Free valet parking was appreciated! It's expensive but worth it! The "nice touch" came at 8:00 P.M. that night when the hotel brought some "hot" macadamia cookies to the room!

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Helpful?
Thank Lyle S
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to give us feedback about your stay at the Giacomo. I am so glad to hear that you enjoyed your stay with us.Our location is definitely one of the things we are proud of about our hotel. Our nightly cookies are very popular with our guests. I hope your next stay is just around...

Ballston Lake, New York
Reviewed 1 August 2015

My wife and I had a great experience at the Giacomo in Niagara Falls recently. I travel often with work and stay at many hotels and never write reviews - but this stay was wonderful enough to warrant one. I have never met a friendlier staff, from the people at the desk, to the folks in the breakfast area to...

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Helpful?
Thank Paul R
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your kind review and for staying with us at the Giacomo. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. I will be sure to let the staff know that they made an impact during your stay. We hope to welcome you...

Atlanta, GA
Reviewed 28 July 2015

Love the building, the history the proximity to the Falls and Old Falls Street... by far one of our best experiences yet. Friday night Rock and Roll, sharing the view and a glass of wine with friends at the Skyview Lounge.. not sure of the name but sure befitting! Great breakfast each morning and always a friendly staff member offering...

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Helpful?
Thank tjo_atlanta_ga_2011
Doug U, General Manager at The Giacomo, responded to this review

Thank you for posting a review and staying at the Giacomo again. It brings us a lot of pride and joy to hear that you're an avid fan of our hotel. We appreciate your business, your loyalty and your trust. Our staff are always ready to help you with anything. Don't hesitate to contact us if we can ever be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 

Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: €112 - €331 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
The Giacomo Hotel Niagara Falls
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from The Giacomo staff and other travellers.
15 questions
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Questions? Get answers from The Giacomo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can get a simple king size bed room to a room with a fireplace and Jacuzzi, obviously it will cost extra, but not that much more.”
 of 5 bubbles 423guyw, 20 Mar 2017 | Read review
“get as high as you can, spend extra for the view . off season lower rates..Winter ice on the Falls is awesome”
 of 5 bubbles michaelsP5602QV, 18 Mar 2017 | Read review
“Our room in the back was very quiet.”
  • View from 19th floor lounge area
 of 5 bubbles kdfrench, 5 Mar 2017 | Read review
“I would ask for rooms on the back of the hotel for a view of the rivers. The front is a view of the street and casino.”
  • Sky View Lounge
  • Room
  • From the Sky View Lounge
 of 5 bubbles RebeccaRushlow, 1 Mar 2017 | Read review
“We had a spacious corner room”
  • Ceiling of room; a little stark, but at least they have sprinklers!
 of 5 bubbles Memphis_gal_8, 6 Feb 2017 | Read review
5 of 5