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Traveller (611)
Room & Suite (692)
Dining (80)
Overview
  • Excellent67%
  • Very good22%
  • Average7%
  • Poor2%
  • Terrible2%
Travellers talk about
“boutique hotel”(39 reviews)
“art deco”(32 reviews)
“floor lounge”(31 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Bar/Lounge
3 Star accommodation
All hotel details
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (989)
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All reviewsboutique hotelart decofloor loungefree valet parkingoffice buildingtop floorsky view loungeobservation floorgated lotcookies and milkcorner roomcanadian sidewithin walking distancewafflesvalet servicebeautiful hotelculinary institute
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291 - 295 of 937 reviews
Reviewed 17 May 2016 via mobile

I was travel with my family. The room and bathroom are big and clean. But I don't understand the decoration that exposed pipes on the roof....view is good and very near to the fall state park. Staffs are friendly and helpful. I have not went...More

1  Thank 思 陈
Response from Doug U, General Manager at The GiacomoResponded 18 May 2016

Thank you for staying at the Giacomo while you were in Niagara Falls and posting a review. I am happy you found our rooms big and clean and our location to your liking, it is perfect for exploring all the Falls has to offer. We...More

Reviewed 15 May 2016 via mobile

The desk staff was very friendly and helpful but the rooms were awful. Couldn't open the curtains because the "view" was directly into the motel next door. Toilet had stains that looked like they'd been there for a long time but could be removed easily...More

1  Thank scubamom64
Response from Doug U, General Manager at The GiacomoResponded 16 May 2016

We appreciate you taking the time to provide us with such detailed, candid feedback about your stay. I am very sorry to hear that your stay did not meet expectations. All your comments are essential in educating our staff and your feedback will be used...More

Reviewed 14 May 2016

A so called "Boutique Hotel" has only 2 carts and if both are engaged , I am supposed to wait like a beggar. How so low class is that!! Disgusting!! Wifi sucks bad! Wifi is a necessity and not a luxury anymore. Someone needs to...More

1  Thank wagleumesh
Reviewed 12 May 2016

We spent four nights at this hidden gem. With all of the tourist traps and overblow promises other locations will make, The Giacomo delivers everything they say and more. This is a rare find that provides a personal touch in a fast paced destination. The...More

1  Thank mkfisher1965
Response from Doug U, General Manager at The GiacomoResponded 13 May 2016

Thank you for staying with us and posting such a nice review. We all greatly appreciate your kind words about the staff and our hotel. We all attempt to provide our guests the best experience possible and it is rewarding when they let us know...More

Reviewed 9 May 2016

Before my recent visit to Niagara Falls, many people advised me to stay on the Canadian side, claiming it was "much nicer". Based on the reviews I had read about The Giacomo, I decided to ignore the advice and stay there. I was not disappointed....More

1  Thank Kevin C
Response from Doug U, General Manager at The GiacomoResponded 10 May 2016

Thank you for staying at the Giacomo and posting a review. We are glad you were not disappointed and enjoyed your time with us. It is great that you found the hotel and our staff wonderful along with our location. We appreciate your recommendation to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Concierge
Non-Smoking Hotel
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$140 - US$371 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$140 - US$371 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (611)
Room & Suite (692)
Dining (80)
Amenities (5)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Leslie C
11 July 2018|
AnswerShow all 6 answers
Response from bernie680 | Reviewed this property |
All the time
0
Votes
Wanda1962
29 May 2018|
AnswerShow all 3 answers
Response from seaflea222 | Reviewed this property |
I love my truck and had no problem allowing a staff member park it. They will allow you to do it yourself. you will just need to be "beeped" in as they watch you on the security camera when your close enough. You then hit... More
0
Votes
british56
15 April 2018|
AnswerShow all 4 answers
Response from Sharingduecredit8 | Reviewed this property |
I'm sorry british56, we were walking rather than driving and the hotel recommended a good transfer driver to and from the airport
0
Votes
Room Tips
"Ask for something on the Falls side!"
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"ask for upper rooms for better view"
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"Ask for a corner room - a bit more expensive but so worth it!"
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"Queen top floor 601! corner room!"
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