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Traveller (583)
Room & Suite (683)
Dining (80)
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Overview
  • Excellent68%
  • Very good22%
  • Average7%
  • Poor1%
  • Terrible2%
Travellers talk about
“boutique hotel”(38 reviews)
“art deco”(32 reviews)
“floor lounge”(31 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Bar/Lounge
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (959)
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All reviewsboutique hotelart decofloor loungefree valet parkingoffice buildingtop floorsky view loungeobservation floorgated lotcorner roomcanadian sidefresh baked cookieswithin walking distancewafflesbeautiful hotelculinary institutevalet service
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281 - 285 of 910 reviews
Reviewed 18 April 2016

my wife and i stayed at the giacomo this past weekend to celebrate our 2nd anniversary. it was our first time visiting niagara falls and we were both so glad to have found this hotel. the giacomo is a beautiful hotel built in the 1920s...More

Thank joe b
Response from Doug U, General Manager at The GiacomoResponded 19 April 2016

Happy Anniversary to you and your wife! I am so delighted that you chose to celebrate such a special occasion with us in Niagara Falls at the Giacomo. We sincerely appreciate your positive feedback about your experience. We look forward to welcoming you back to...More

Reviewed 17 April 2016 via mobile

They made our visit to Niagara Falls, NY amazing! Beautiful boutique hotel within walking distance to everything you want to see and do on the US side. Beautifully appointed rooms, quite downstairs bar and 19th floor sky view lounge! Staff very friendly and knowledgeable about...More

1  Thank Michael Y
Response from Doug U, General Manager at The GiacomoResponded 18 April 2016

Thank you for choosing the Giacomo while you were in Niagara Falls and posting such a nice review. I will be sure to let our staff know how much of an impact they had on your experience. I am delighted you enjoyed your stay and...More

Reviewed 15 April 2016

My husband and I went for a weekend in March to celebrate his birthday, the staff and the hotel are both lovely. Unfortunately I became horribly sick and couldn't get out of bed! So we never got to see anything in the hotel inc the...More

Thank Swheel
Response from Doug U, General Manager at The GiacomoResponded 16 April 2016

Thank you for your review and for choosing the Giacomo while you were in Niagara Falls. We sincerely appreciate your kind words about our staff and the hotel. It is too bad you were not feeling well during your stay, but we hope you will...More

Reviewed 15 April 2016 via mobile

I really wanted to love the Giacomo. I read all the wonderful reviews and it sounded like exactly what we were looking for. My favorite part of our stay was the location. We wanted to see the falls, go to the casino, and have dinner...More

2  Thank Lisa C
Response from Doug U, General Manager at The GiacomoResponded 16 April 2016

Thank you for your review and for choosing the Giacomo. We appreciate you taking the time to provide us with detailed feedback about your stay. I do apologize that you had trouble sleeping and I am having maintainence check out the room you stayed in....More

Reviewed 4 April 2016

Beautiful hotel. Great staff, very friendly and helpful with area information.. Walk to falls and casino. Good breakfast. Nice room with fireplace, #406. Amazing view from 19th floor lounge. Highly recommend.More

Thank TJHAIR23
Response from Doug U, General Manager at The GiacomoResponded 5 April 2016

Thank you for staying at the Giacomo while you were in Niagara Falls and posting a review. I am happy that you enjoyed your time with us and appreciate your positive feedback about our staff and hotel. Your recommendation to other travelers, means the world...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Concierge
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$133 - US$366 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$133 - US$366 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (583)
Room & Suite (683)
Dining (80)
Amenities (5)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
british56
15 April 2018|
AnswerShow all 3 answers
Response from Neil R | Reviewed this property |
Sorry, don’t know the answer to that. We were only there for a couple days and everything we wanted to see or do was in easy walking distance from this hotel. The hotel is great, rooms aren’t large but very comfortable.
0
Votes
nikkitravelbug
5 January 2018|
AnswerShow all 2 answers
Response from johnnyhuma |
NO they don’t. Sorry! The Sheraton is the ONLY hotel that offer FREE $80 Casino credits with ALL rooms. Also Sheraton is only hotel connected to Seneca Casino
1
Vote
Brooke V
17 December 2017|
AnswerShow all 7 answers
Response from Doug U | Property representative |
We offer complimentary valet parking to all of our guests. Pull in front of the building with your flashers on, come in and get checked in and we will take care of your car.
1
Vote
Room Tips
"Ask for a corner room - a bit more expensive but so worth it!"
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"Queen top floor 601! corner room!"
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"Every room is uniquely decorated. Common viewing room exceptional"
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"The suite is such a good value and I would highly recommend going this route."
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