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The Giacomo

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816 Reviews from our TripAdvisor Community

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Showing 775: English reviews
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2015 via mobile

We stayed at The Giacomo over Fourth of Juky weekend. The location is perfect, walking distance to the falls, central to restaurants, and very close to the bridge to Canada. The service was exemplary in every way. The rooms were clean and beds very comfortable.Breakfast was delicious every morning and the staff was friendly and helpful. The concierge Jeffrey was... More 

Helpful?
2 Thank Ebmac6
Doug U, General Manager at The Giacomo, responded to this review

Thank you for posting a review and for your recent stay at the Giacomo. Our staff take pride in their positions and will be delighted to know you enjoyed your stay. I will be sure to share your comments with Jeffrey. Our location is perfect for exploring Niagara Falls. We are lucky to have some great restaurants and attractions all... More 

Milan, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2015

All the provided services were outstanding.The valet parking was very nice and I was pleasantly surprised by the hotel room:modernly decorated and very, very clean. The morning hot breakfast was extraordinary. The people working at the hotel were very courteous and happy to help with any questions. It was a great stay. we liked hotel being located in the middle... More 

Helpful?
2 Thank danro98
Doug U, General Manager at The Giacomo, responded to this review

We would like to thank you for choosing the Giacomo for your stay in Niagara Falls and posting a review. It is gratifying to receive such positive feedback from our guests and staff enjoys seeing their hard work recognized. We are happy you enjoyed your stay with us and look forward to you visiting Niagara Falls in the future and... More 

Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 June 2015

The hotel is very luxurious and well maintained. The outside gives off the appearance of being a regular apartment building, however the inside is quite nice and the fresh baked cookies left out for guests was one of my favorite parts. It was also nice being within walking distance of one of the seven natural wonders of the world. The... More 

Helpful?
2 Thank zzzAdamzzz
Doug U, General Manager at The Giacomo, responded to this review

It is always rewarding when we make our guests happy and help make their stay in Niagara Falls enjoyable. Our location is perfect for exploring the Falls. Our nightly cookies are a guest favorite. I will be sharing your review with Veronica, she will be delighted that she made an impression on you. We appreciate you staying with us at... More 

Level Contributor
68 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 29 June 2015

this property is not what it look like. From outside you have this impression of a block of appartement but a few level are hotels. The rooms are very nice and the design is art deco, bathrooms are big and breezy, bedding is very confortable. Wifi is free. The breakfast in the morning is in a big room and you... More 

Helpful?
Thank EmmanuelleB
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your recent stay at the Giacomo. We appreciate your business and for taking the time to post a review. We value all guest feedback and use it to improve the service and amenities we provide all of our guests. I am happy you found many things to enjoy about your stay, and we hope you consider staying... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 June 2015 via mobile

We booked our stay at The Giacomo last minute when my passport didn't arrive in time for us to check in to our Canadian hotel. We wanted a jacuzzi tub and a nice romantic extended weekend. We did get that, even though (perhaps even because) it was "off season." Staff was welcoming and helpful. There's so much (including the falls)... More 

Helpful?
3 Thank Amanda S
Doug U, General Manager at The Giacomo, responded to this review

Thank you for spending your anniversary at the Giacomo. We appreciate you taking the time to post a review. Our location is very convenient to visiting the many sights Niagara has to offer. The view from the top of the building is outstanding. I will be talking with our head of maintenance to investigate the issues you had with the... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 June 2015

My husband and I recently stayed here on an unexpected trip June 16th - 20th. I must say all of the folks here are very helpful and kind! While the building is very old, (we discovered when there was loud banging one morning) that they are doing some remodeling of some of the rooms. BUT, the front desk right away... More 

Helpful?
3 Thank TeamGarza
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to write a review of your recent stay. We are in the process of replacing the carpeting throughout the hotel and I am sorry for any inconvenience. Our staff strives at all times to provide exceptional service to all of our guest. We all really enjoy helping people have a great time during their... More 

Media, Pennsylvania
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 23 June 2015

I travel to Niagara Falls a couple times a year and for the first time stayed at the tall, interesting building I pass every time I visit. What a great experience! From the moment I checked in I felt so welcome and comfortable. I stayed with my niece for one night in their "Standard Room" and she loved it. The... More 

Helpful?
2 Thank needavacationplanned
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo. It was nice of you to post such a positive review. Our building is quite distinctive and draws your attention when you are in Niagara Falls. I am glad you enjoyed your stay. The Sky View Lounge is an awesome spot to watch the fireworks over the Falls every Friday and Sunday. We... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 June 2015 via mobile

Booked a Father's Day weekend to Niagara Falls it was really hard to find a two bedroom suite. Typed in 2 bedroom suite and found The Giacomo. I made the phone call Thursday and the Wonderful ladies set up everything for us (the all-american travelers experience). They made sure all our accommodations were met. They even made wonderful goodie bags... More 

Helpful?
4 Thank Tangela Q
Doug U, General Manager at The Giacomo, responded to this review

What a nice review, thank you. We are so pleased we could play a role in your weekend away. Our suites are fantastic for a family and it is great that you were able to experience many of the services and amenities we provide. I will be sure to share your comments with the staff. We hope you consider staying... More 

Wixom, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 June 2015

I can't say enough about our recent stay at The Giacomo. From the moment we drove up to the front door and until we left, the service was the best we have ever experienced. We travel frequently and found this hotel to be extraordinary! They even bring warm cookies to your door in the evening....WOW! My husband had major surgery... More 

Helpful?
3 Thank Susan B
Doug U, General Manager at The Giacomo, responded to this review

It is gratifying to hear such positive remarks about our hotel. We thank you for choosing to stay at the Giacomo, and we really appreciate your nice review. Our nightly cookies are very popular with our guests and our location is right at the center of all the Falls based attractions. It was our pleasure having you as a guest... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2015 via mobile

The accommodations at the Giacomo were excellent. The room was spacious and very clean. What separates the Giacomo from the rest was the staff. Everyone who worked at the hotel were pleasant and went out of their way to assist us in any way possible. I would recommend the Giacomo to anyone staying around the Niagara Falls area.

Helpful?
1 Thank John B
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and posting such a nice review. I am delighted you found our accommodations excellent. Our staff do truly care about our guests experience and always try to exceed their expectations. Thank you for your recommendation, and we look forward to seeing you again in the future. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Breakfast Available
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 

Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: €119 - €236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
The Giacomo Hotel Niagara Falls
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from The Giacomo staff and other travellers.
13 questions
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Questions? Get answers from The Giacomo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have views of the Canadian skyline. Also, some rooms are much larger than others.”
 of 5 bubbles camden2468, 20 Nov 2016 | Read review
“Corner rooms are the best.”
 of 5 bubbles JHinwood, 12 Nov 2016 | Read review
“just make sure you visit the top floor for the best views!”
 of 5 bubbles bethwebb212, 4 Nov 2016 | Read review
“Any room in this hotel is opulent and quiet. Higher rooms give better views. West facing rooms are facing the Falls and the Park.”
 of 5 bubbles RobinC208, 1 Nov 2016 | Read review
“Ask for a room at the front of the hotel-great view”
 of 5 bubbles Helen7236, 21 Oct 2016 | Read review
5 of 5
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