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The Giacomo

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830 Reviews from our TripAdvisor Community

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Showing 787: English reviews
Belleville, Canada
Reviewed 2 August 2015

The hotel looks like nothing from the outside but really nice inside! The staff are friendly and the location is great. Safe area! Casino close by as well as restaurants. Free valet parking was appreciated! It's expensive but worth it! The "nice touch" came at 8:00 P.M. that night when the hotel brought some "hot" macadamia cookies to the room!

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Helpful?
Thank Lyle S
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to give us feedback about your stay at the Giacomo. I am so glad to hear that you enjoyed your stay with us.Our location is definitely one of the things we are proud of about our hotel. Our nightly cookies are very popular with our guests. I hope your next stay is just around...

Ballston Lake, New York
Reviewed 1 August 2015

My wife and I had a great experience at the Giacomo in Niagara Falls recently. I travel often with work and stay at many hotels and never write reviews - but this stay was wonderful enough to warrant one. I have never met a friendlier staff, from the people at the desk, to the folks in the breakfast area to...

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Helpful?
Thank Paul R
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your kind review and for staying with us at the Giacomo. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. I will be sure to let the staff know that they made an impact during your stay. We hope to welcome you...

Atlanta, GA
Reviewed 28 July 2015

Love the building, the history the proximity to the Falls and Old Falls Street... by far one of our best experiences yet. Friday night Rock and Roll, sharing the view and a glass of wine with friends at the Skyview Lounge.. not sure of the name but sure befitting! Great breakfast each morning and always a friendly staff member offering...

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Helpful?
Thank tjo_atlanta_ga_2011
Doug U, General Manager at The Giacomo, responded to this review

Thank you for posting a review and staying at the Giacomo again. It brings us a lot of pride and joy to hear that you're an avid fan of our hotel. We appreciate your business, your loyalty and your trust. Our staff are always ready to help you with anything. Don't hesitate to contact us if we can ever be...

Ontario
Reviewed 26 July 2015

Took 2 rooms Friday night for a birthday visit to the area. Still the best little hotel in the Falls area. Staff are so welcoming and helpful, rooms are quiet,clean and so comfortable. Best place to use as a base for touring the area. We will be back many more times. Get breakfast early as the later you are the...

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1Thank Jimbo1119
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying with us again and posting such a positive review. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured we will do everything it takes to make us deserving of your loyalty. We look forward to your next visit.

Pasadena, California
Reviewed 25 July 2015

This is a great hotel in Niagara Falls. Not touristy, but a great art deco restoration and conversion. Comfortable rooms, beautiful lobby and breakfast, too. Walking distance to all the American falls attractions. Nice bar and an observation deck overlooking the city. Convenient and congenial. Price includes valley parking. Highly recommend if you want a first-class experience in the midst...

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2Thank Paul L
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your review and for choosing to stay at the Giacomo.We appreciate your kind words and positive feedback. I am glad to hear that you would highly recommend the Giacomo to those visiting Niagara Falls who would like a first class experience. We hope you consider staying with us again if you are ever in the area.

Niagara Falls, New York, United States
Reviewed 19 July 2015 via mobile

This review is a bit late. We stayed at the Giacomo for valentine's day. And it was amazing, from the uniqueness of the building inside and out to the staff - even their free breakfast. The bed.... oh my goodness, you will just melt away into their beds & linens. The rooms are so beautiful - not your average hotel....

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1Thank Donna V
Doug U, General Manager at The Giacomo, responded to this review

We would like to thank you for staying at the Giacomo and writing a nice review about your stay. It is especially gratifying that we have local residents staying with us for special occasions. I am so delighted you enjoyed our beds and linens they do lead to a wonderful night's rest. We hope you will stay with us again...

Reviewed 14 July 2015

Awesome hotel, had great personal experience from the hotel. its closer to the attractions in Niagara. the staff were courteous and helpful in all aspects, esp the manager went all out to assist my mobile phone issue.

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1Thank Raghuraman R
Doug U, General Manager at The Giacomo, responded to this review

We are so happy you had a great experience at the Giacomo. Thank you for staying with us and posting a review. It was my pleasure to help you with your cell phone. I learned that rice can be very useful if you get a phone wet. Something that can come in very handy in Niagara Falls. I hope you...

Reviewed 13 July 2015 via mobile

Right across from the casino so can walk there even if very cold. Great Martini bar that bartender is great for stories and talking to you. Recommended the steak house at casino and who to see which got a 15% discount and great meal. Rooms are updated yet still rustic which is a great combination. Very comfortable beds and a...

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2Thank Carl17Diana17
Doug U, General Manager at The Giacomo, responded to this review

It was very nice of you to post a review and we thank you for staying at the Giacomo. I will be sure to let our bartender know you enjoyed the service. We are glad you found the decor of our rooms to your liking. Many of our guests inquire about our bedding and mattresses since they find them so...

Reviewed 13 July 2015

My family and I visited Niagara Falls for the first time and I'd have to say this hotel is by far the BEST experience we have ever had. The staff was so attentive and kind. They went above and beyond and made us feel at home. I would recommend this hotel to anyone who asked me. The breakfast was great,...

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2Thank Jamie B
Doug U, General Manager at The Giacomo, responded to this review

We appreciate your staying at the Giacomo and posting such a great review. Our entire staff strives to exceed our guests expectations everyday and to make their stay in Niagara Falls memorable. I will be sharing your kind words with the staff, it encourages them when their actions are recognized by our guests. We are so glad to be your...

Jacksonville, Florida
Reviewed 12 July 2015

My husband and I stayed at The Giacomo for 3 nights and loved it. It is a wonderful boutique hotel with excellent service. The room & bathroom were super clean and the bed was very comfortable. Our only complaint about the room was the shower was really small. They have complimentary valet service and we didn't need the car again...

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4Thank MaureensHomes
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your recent stay at the Giacomo and for taking the time to post a detailed review. We are glad you had an enjoyable stay. I will be sharing your kind comments with the staff. Our housekeeping staff do an outstanding job taking care of our rooms. Our complimentary valet service is very popular with our guests. Our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 

Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: €100 - €274 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
The Giacomo Hotel Niagara Falls
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from The Giacomo staff and other travellers.
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Questions? Get answers from The Giacomo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner rooms are great.”
 of 5 bubbles WhyNot_1_2_Go, 17 Jan 2017 | Read review
“We chose the Corner room with a Fireplace and Jacuzzi.”
 of 5 bubbles Lrigsby, 2 Jan 2017 | Read review
“small rooms, nice decor, art deco”
 of 5 bubbles daniellew334, 2 Jan 2017 | Read review
“Don't believe web site when it says one (1) room left. I checked 5 minutes after booking and it continued saying 1 room left for 3 days.”
 of 5 bubbles jrproductionsdj, 30 Dec 2016 | Read review
“High floor toward the falls.”
 of 5 bubbles researchtraveler2010, 22 Dec 2016 | Read review
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